Peran Organizational Citizenship Behavior sebagai Variabel Mediasi Pengaruh Emotional Intelligence terhadap Kinerja di Fakultas Ekonomi Universitas Negeri Surabaya
DOI:
https://doi.org/10.26740/jim.v8n4.p1445-1454Keywords:
emotional intelligence, organizational citizenship behavior, performance.Abstract
The purpose of this study is to analyze the effect of emotional intelligence on performance through organizational citizenship behavior. Respondents in this study were lecturers at the Faculty of Economics, Universitas Negeri Surabaya and 56 samples were obtained for analysis. Data analysis technique used is a Partial Least Square with SmartPLS 3.0 software.The results show that there is a positive and significant effect between emotional intelligence with performance, emotional intelligence with organizational citizenship behavior, OCB with performance, and emotional intelligence with performance through OCB.
References
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Sharma, K., & Mahajan, P. (2017). Relationship Between Emotional Intelligence and Organisational Citizenship Behaviour Among Bank Employees. Pacific Business Review International, 9(11), 2029.
Suwibawa, A., Agung, A. A. P., & Sapta, I. K. S. (2018). Effect of Organizational Culture and Organizational Commitment to Employee Performance through Organizational Citizenship Behavior (OCB) as Intervening Variables (Study on Bappeda Litbang Provinsi Bali). International Journal of Contemporary Research and Review, 9(08), 2099721013. https://doi.org/10.15520/ijcrr/2018/9/08/582
Vipraprastha, T., Sudja, I. N., & Yuesti, A. (2018). The Effect of Transformational Leadership and Organizational Commitment to Employee Performance with Citizenship Organization (OCB) Behavior as Intervening Variables (At PT Sarana Arga Gemeh Amerta in Denpasar City). International Journal of Contemporary Research and Review, 9(02), 2050320518. https://doi.org/10.15520/ijcrr/2018/9/02/435
Widiani, N. P. (2019). The effect of love of money and emotional intelligence on employee performance with organizational citizenship behavior as mediating variable. International Research Journal of Engineering, IT & Scientific Research, 5(1), 3949. https://doi.org/10.21744/irjeis.v5n1.596
Unesa.ac.id. 2020. Selayang Pandang. (https://www.unesa.ac.id/page/tentang-unesa/selayang-pandang. Diakses Pada 17 Mei 2020).
Al-Qeed, M. A., Abdul Halim Khaddam, A., Al-Azzam, Z. F., & Abd El Fattah Atieh, K. (2018). The effect of talent management and emotional intelligence on organizational performance: Applied study on pharmaceutical industry in Jordan. Journal of Business & Retail Management Research, 13(01), 014. https://doi.org/10.24052/jbrmr/v13is01/art-01
Bestyasamala, E. (2018). the Influence of Emotional Intelligence and Organizational Citizenship Behavior Towards Officer Performance With the Organization and Religiosity As a Moderating Variable (Study on the Employees of the Education and Culture Department in Demak). International Journal of Islamic Business Ethics, 3(1), 423. https://doi.org/10.30659/ijibe.3.1.423-436
Chelagat, L. J., Chepkwony, P. K., & Kemboi, A. (2015). Effect of organizational citizenship behavior on employee performance in banking sector, Nairobi County, Kenya. International Journal of Business, Humanities and Technology, 5(4), 5561.
Chong, S. C., Falahat, M., & Lee, Y. S. (2020). Emotional intelligence and job performance of academicians in Malaysia. International Journal of Higher Education, 19(1), 6980. https://doi.org/10.5430/ijhe.v9n1p69
Eze, B. U., Adelekan, A. S., Ojo, O. J., & Erigbe, P. A. (2019). Emotional Intelligence and Job Performance of Frontline Employees of Selected Microfinance Banks. Management Science Review, 10(1), 2019. https://www.uniben.edu
Fitria Rokhmah Nurfadilah. (2019). Employee Engagement Terhadap Organizational Citizenship ( Studi Pada Guru Madrasah Tsanawiyah Negeri 7 Kebumen ) Fitria Rokhmah Nurfadilah Jurusan Manajemen Konsentrasi Sumber Daya Manusia Sekolah Tinggi Ilmu Ekonomi Putra Bangsa Kebumen Email¯: fitriarok.
Ghozali, I. (2008). Structural Equation Modeling: Metode Alternatif Dengan Partial Least Square (PLS) (4th Ed.). Badan Penerbit Universitas Diponegoro.
Ghozali, I. (2014). Structural Equation Modeling: Metode Alternatif Dengan Partial Least Square (PLS) (Edisi Keempat) (Edisi Keem). Badan Penerbit Universitas Diponegoro.
Günay, G. Y. (2018). Relationship between Job Satisfaction , Organizational Citizenship Behavior and Employee Performance¯: Sample of Edirne Financial Office Employees in Turkey. American International Journal of Contemporary Research, 8(1), 6465.
Hakim, & Pristika. (2020). the Influence of Emotional Intelligence on Organizational Commitment and Organizational Citizenship Behavior. Journal of Social Science Research, 1(1), 58. https://doi.org/10.24297/jssr.v1i1.6674
Hakim, W., & Fernandes, A. (2017). Journal of Organizational Change Management Moderation effect of organizational citizenship behavior on the performance of lecturers For Authors Moderation effect of organizational citizenship behavior on the performance of lecturers. Journal of Organizational Change Management, 112016. https://doi.org/10.1108/JOCM-11-2016-0242
Heidarzadeh Hanzaee, K., & Mirvaisi, M. (2013). A survey on impact of emotional intelligence, organizational citizenship behaviors and job satisfaction on employees performance in Iranian hotel industry. Management Science Letters, 3, 13951402. https://doi.org/10.5267/j.msl.2013.04.010
Khan. (2018). Influence of Individual Emotional Intelligence Dimension on Employee Performance Working in Banks Rao Aamir Khan 1, Syed Zain Bukhari 2, Asad Afzal Humayon 3, Muhammad Majid Khan 4. 9, 606627.
Khanifah, & Palupiningdyah. (2015). Pengaruh Kecerdasan Emosional Dan Budaya Organisasi Pada Kinerja Dengan Komitmen Organisasi. Management Analysis Journal, 4(3), 200211. https://doi.org/10.15294/maj.v4i3.8871
Lakshmi, K. N., & Rao, K. S. S. (2018). A study on role of emotional intelligence on employee performance. International Journal of Civil Engineering and Technology, 9(3), 440448.
Luxmi, & Vashisht, A. (2017). Impact of Emotional Intelligence on Organization Citizenship Behaviour¯: A Study among Nurses of Government and Private Hospitals in and around Chandigarh. Amity Journal of Training and Development, 2(1), 118.
Madali, C., Purnama, E. D., Ekonomi, F., Kristen, U., & Wacana, K. (2014). Pengaruh Emotional Quotient (Eq) Terhadap Gaya Kepemimpinan , Stres Kerja , Dan Kepuasan Kerja Dalam Meningkatkan Kinerja Karyawan Di Pt . Karya Teknik Makmur. 918.
Mustika Wati, D., & Surjanti, J. (2018). Pengaruh Kecerdasan Emosional, Organizational Citizenship Behavior (OCB) dan Kepuasan Kerja Terhadap Kinerja Karyawan pada PT PLN (Persero) Area Bojonegoro. Jurnal Ilmu Manajemen (JIM), 6(4).
Noermijati, S., & Ratri, I. K. (2018). on Employee Performance Mediated By Cooperative Conflict Management Style. Journal of Applied Management (JAM) Volume 17 Number 1, 30, 3747.
Priyono, B. S., Cahyaningsih, E., Indriyaningrum, K., & Putra, A. B. (2019). The Role of Organizational Citizenship Behavior as an Intervening Variable in the Influence of Servant Leadership and Employee Engagement on Performance. 100(2011), 645650. https://doi.org/10.2991/icoi-19.2019.113
Razavi, S. H., & Attarnezhad, O. (2018). International Journal of Business and Social Science. Management of Organizational Innovatio, 1(1), 226232. http://www.ijbssnet.com/journals/Vol_4_No_1_January_2013/26.pdf
Sabahi, A. H., & Sanai Dashti, N. (2016). The effect of emotional intelligence and job satisfaction on organizational citizenship behavior. Management Science Letters, 7(2), 475480. https://doi.org/10.5267/j.msl.2016.6.001
Sharma, K., & Mahajan, P. (2017). Relationship Between Emotional Intelligence and Organisational Citizenship Behaviour Among Bank Employees. Pacific Business Review International, 9(11), 2029.
Suwibawa, A., Agung, A. A. P., & Sapta, I. K. S. (2018). Effect of Organizational Culture and Organizational Commitment to Employee Performance through Organizational Citizenship Behavior (OCB) as Intervening Variables (Study on Bappeda Litbang Provinsi Bali). International Journal of Contemporary Research and Review, 9(08), 2099721013. https://doi.org/10.15520/ijcrr/2018/9/08/582
Vipraprastha, T., Sudja, I. N., & Yuesti, A. (2018). The Effect of Transformational Leadership and Organizational Commitment to Employee Performance with Citizenship Organization (OCB) Behavior as Intervening Variables (At PT Sarana Arga Gemeh Amerta in Denpasar City). International Journal of Contemporary Research and Review, 9(02), 2050320518. https://doi.org/10.15520/ijcrr/2018/9/02/435
Widiani, N. P. (2019). The effect of love of money and emotional intelligence on employee performance with organizational citizenship behavior as mediating variable. International Research Journal of Engineering, IT & Scientific Research, 5(1), 3949. https://doi.org/10.21744/irjeis.v5n1.596
Unesa.ac.id. 2020. Selayang Pandang. (https://www.unesa.ac.id/page/tentang-unesa/selayang-pandang. Diakses Pada 17 Mei 2020).
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2020-08-05
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Fatmawati, I. K., & Indawati, N. (2020). Peran Organizational Citizenship Behavior sebagai Variabel Mediasi Pengaruh Emotional Intelligence terhadap Kinerja di Fakultas Ekonomi Universitas Negeri Surabaya. Jurnal Ilmu Manajemen, 8(4), 1445–1454. https://doi.org/10.26740/jim.v8n4.p1445-1454
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