Pengaruh role overload terhadap organizational citizenship behavior melalui emotional exhaustion dan dimoderasi oleh supervisor autonomy support
DOI:
https://doi.org/10.26740/jim.vn.p725-738Keywords:
Emotional Exhaustion, Organizational Citizenship Behavior, Role Overload, Supervisor Autonomy SupportAbstract
This study aims to determine and explain the effect of role overload on organizational citizenship behavior through emotional exhaustion and moderated by supervisor autonomy support for employees of PT X Mojokerto. This research is a causality study using a quantitative approach. The sampling technique used a saturated sample with a total sample of 112 employees of the Circular Loom division of PT X. The statistical analysis used in this study is Partial Least Square (PLS) with the help of WarpPLS 8.0 software.The results of the study explain that role overload has a significant positive effect on organizational citizenship behavior, role overload has a significant positive effect on emotional exhaustion, emotional exhaustion has a positive but not significant effect on organizational citizenship behavior, emotional exhaustion mediates the influence of role overload on organizational citizenship behavior, supervisor autonomy support does not moderate the relationship between role overload and organizational citizenship behavior through emotional exhaustion.The implication of this research that can be applied to PT X Mojokerto is optimizing the form of appreciation or reward for employees who are willing to implement organizational citizenship behavior even when employees experience workload demands and emotional exhaustion for the progress of the company's business.
References
Bacharach, S. B., Bamberger, P., & Conley, S. (1991). Work‐Home Conflict Among Nurses And Engineers: Mediating The Impact Of Role Stress On Burnout And Satisfaction At Work. Journal of Organizational Behavior, 12(1), 39–53. https://doi.org/10.1002/job.4030120104
Barrick, M. R., Mount, M. K., & Judge, T. A. (2001). Personality and Performance at the Beginning of the New Millennium: What Do We Know and Where Do We Go Next? International Journal of Selection and Assessment, 9(1–2), 9–30. https://doi.org/10.1111/1468-2389.00160
Bhate, R. (2013). Supervisor Supportiveness : Global Prespectives. 3, 1-8. Quick Insights, Chestnut Hill, Sloan Center on Aging & Work at Boston College. http://hdl.handle.net/2345/3582
Bradley, B. H., Klotz, A. C., Postlethwaite, B. E., & Brown, K. G. (2013). Ready to Rumble : How Team Personality Composition and Task Conflict Interact to Improve Performance. 98(2), 385–392. https://doi.org/10.1037/a0029845
Byrne, B. M. (1994). Burnout: Testing for the Validity, Replication, and Invariance of Causal Structure Across Elementary, Intermediate, and Secondary Teachers. American Educational Research Journal, 31(3), 645–673. https://doi.org/10.2307/1163231
Caprara, G., Vecchione, M., Barbaranelli, C., & Alessandri, G. (2013). Emotional Stability And Affective Self-Regulatory Efficacy Beliefs: Proofs Of Integration Between Trait Theory And Social Cognitive Theory. European Journal of Personality, 27(2), 145–154. https://doi.org/10.1002/per.1847
Cho, J. E., Choi, H. S. C., & Lee, W. J. (2014). An Empirical Investigation of the Relationship Between Role Stressors, Emotional Exhaustion and Turnover Intention in the Airline Industry. Asia Pacific Journal of Tourism Research, 19(9), 1023–1043. https://doi.org/10.1080/10941665.2013.837398
Cohen, A., & Abedallah, M. (2015). The Mediating Role Of Burnout On The Relationship Of Emotional Intelligence And Self-Efficacy With Ocb And Performance. Management Research Review, 38(1), 2–28. https://doi.org/10.1108/MRR-10-2013-0238
Coldwell, D. A. L., & Callaghan, C. W. (2014). Specific Organizational Citizenship Behaviours And Organizational Effectiveness: The Development Of A Conceptual Heuristic Device. Journal for the Theory of Social Behaviour, 44(3), 347–367. https://doi.org/10.1111/jtsb.12046
Cole, M. S., Bernerth, J. B., Walter, F., & Holt, D. T. (2010). Organizational Justice And Individuals’ Withdrawal: Unlocking The Influence Of Emotional Exhaustion. Journal of Management Studies, 47(3), 367–390. https://doi.org/10.1111/j.1467-6486.2009.00864.x
Crawford, E. R., LePine, J. A., & Rich, B. L. (2010). Linking Job Demands And Resources To Employee Engagement And Burnout: A Theoretical Extension And Meta-Analytic Test. Journal of Applied Psychology, 95(5), 834–848. https://doi.org/10.1037/a0019364
Deci, E., & Ryan, R. (1987). The Support of Autonomy and The Control Behavior. Journal of Personality and Social Psychology, 53(6), 1024–1037. https://psycnet.apa.org/doi/10.1037/0022-3514.53.6.1024
Deci, E., & Ryan, R. (1995). Human Autonomy: The Basis For True Self-Esteem. In M. Kernis (Ed.), 2, 31–49. Plenum Press.
Demerouti, E., Verbeke, W. J. M. I., & Bakker, A. B. (2005). Exploring The Relationship Between A Multidimensional And Multifaceted Burnout Concept And Self-Rated Performance. Journal of Management, 31(2), 186–209. https://doi.org/10.1177/0149206304271602
Dennis W.Organ. (2009). Organizational Citizenship Behaviour: It’s Construct Clean-Up Time. Human Performance, 10(2), 85–97. https://doi.org/10.1207/s15327043hup1002
Eatough, E. M., Chang, C. H., Miloslavic, S. A., & Johnson, R. E. (2011). Relationships Of Role Stressors With Organizational Citizenship Behavior: A Meta-Analysis. Journal of Applied Psychology, 96(3), 619–632. https://doi.org/10.1037/a0021887
ERAT, S., KITAPÇI, H., & ÇÖMEZ, P. (2017). The Effect Of Organizational Loads On Work Stress, Emotional Commitment, And Turnover Intention. International Journal of Organizational Leadership, 6(2), 221–231. https://doi.org/10.33844/ijol.2017.60304
Gillet, N., Gagné, M., Sauvagère, S., & Fouquereau, E. (2013). The Role Of Supervisor Autonomy Support, Organizational Support, And Autonomous And Controlled Motivation In Predicting Employees’ Satisfaction And Turnover Intentions. European Journal of Work and Organizational Psychology, 22(4), 450–460. https://doi.org/10.1080/1359432X.2012.665228
Gyamfi, L. A., Luguterah, A. W., & Dwomoh, G. (2019). Effect of Organizational Citizenship Behaviour on Performance of Employees of Kumasi Technical University: Moderating Role of Work Overload. Turk Turizm Arastirmalari Dergisi, 1(2), 18–34. https://doi.org/10.26677/tr1010.2019.70
Halbesleben, J. R. B. (2008). Handbook of stress and burnout in health care. (p. 243). Nova Science Publishers.
Halbesleben, J. R. B., & Bowler, W. M. (2007). Emotional Exhaustion And Job Performance: The Mediating Role Of Motivation. Journal of Applied Psychology, 92(1), 93–106. https://doi.org/10.1037/0021-9010.92.1.93
Hobfoll, S. E. (1989). Conservation of Resources: A New Attempt at Conceptualizing Stress. American Psychologist, 44(3), 513–524. https://doi.org/10.1037/0003-066X.44.3.513
Hobfoll, S. E. (2002). Social and Psychological Resources and Adaptation. Review of General Psychology, 6(4), 307–324. https://doi.org/10.1037/1089-2680.6.4.307
Hobfoll, S. E., Halbesleben, J., Neveu, J. P., & Westman, M. (2018). Conservation Of Resources In The Organizational Context: The Reality Of Resources And Their Consequences. Annual Review of Organizational Psychology and Organizational Behavior, 5(11), 103–128. https://doi.org/10.1146/annurev-orgpsych-032117-104640
Ito, J. K., & Brotheridge, C. M. (2003). Resources, Coping Strategies, And Emotional Exhaustion: A Conservation Of Resources Perspective. Journal of Vocational Behavior, 63(3), 490–509. https://doi.org/10.1016/S0001-8791(02)00033-7
Ito, J. K., & Brotheridge, C. M. (2009). Predictors and Consequences of Promotion Stress: A Bad Situation Made Worse by Employment Dependence. International Journal of Stress Management, 16(1), 65–85. https://doi.org/10.1037/a0014752
Kasekende, F., Nasiima, S., & Otengei, S. O. (2020). Strategic Human Resource Practices, Emotional Exhaustion And OCB: The Mediator Role Of Person-Organization Fit. Journal of Organizational Effectiveness, 7(3), 275–295. https://doi.org/10.1108/JOEPP-04-2020-0056
LePine, J. A., Podsakoff, N. P., & LePine, M. A. (2005). A Meta-Analytic Test Of The Challenge Stressor-Hindrance Stressor Framework: An Explanation For Inconsistent Relationships Among Stressors And Performance. Academy of Management Journal, 48(5), 764–775. https://doi.org/10.5465/AMJ.2005.18803921
Liu, X., & Yu, K. (2019). Emotional Stability And Citizenship Fatigue: The Role Of Emotional Exhaustion And Job Stressors. Personality and Individual Differences, 139(5), 254–262. https://doi.org/10.1016/j.paid.2018.11.033
Maslach, C., Jackson, S. E., & Leiter, M. P. (1997). The Maslach Burnout Inventory Manual (Third Edition). Palo Alto, CA: Consulting Psychologists Press, 191–218. https://www.researchgate.net/publication/277816643
Methot, J. R., Lepak, D., Shipp, A. J., & Boswell, W. R. (2017). Good Citizen Interrupted: Calibrating A Temporal Theory Of Citizenship Behavior. The Academy of Management Review, 42(1), 10–31. https://doi.org/10.5465/amr.2014.0415
Montani, F., & Dagenais-Desmarais, V. (2018). Unravelling The Relationship Between Role Overload And Organizational Citizenship Behaviour: A Test Of Mediating And Moderating Effects. European Management Journal, 36(6), 757–768. https://doi.org/10.1016/j.emj.2018.03.001
Moreau, E., & Mageau, G. A. (2012). The Importance Of Perceived Autonomy Support For The Psychological Health And Work Satisfaction Of Health Professionals: Not Only Supervisors Count, Colleagues Too! Motivation and Emotion, 36(3), 268–286. https://doi.org/10.1007/s11031-011-9250-9
Nohe, C., & Michaelis, B. (2016). Team OCB, Leader Charisma, And Organizational Change: A Multilevel Study. Leadership Quarterly, 27(6), 883–895. https://doi.org/10.1016/j.leaqua.2016.05.006
Noruzy, A., Shatery, K., Rezazadeh, A., & Hatami-Shirkouhi, L. (2011). Investigation the relationship between organizational justice, and organizational citizenship behavior: The mediating role of perceived organizational support. Indian Journal of Science and Technology, 4(7), 842–847. https://doi.org/10.17485/ijst/2011/v4i7/30123
Podsakoff, P. M., Mackenzie, S. B., Moorman, R. H., & Fetter, R. (1990). Transformational Leader Behaviours And Their Effects On Followers’ Trust In Leader, Satisfaction, And Organizational Citizenship Behaviours. Leadership Quarterly, 7(2), 107–142. http://dx.doi.org/10.1016/1048-9843(90)90009-7
Pooja, A. A., De Clercq, D., & Belausteguigoitia, I. (2016). Job Stressors and Organizational Citizenship Behavior: The Roles of Organizational Commitment and Social Interaction. Human Resource Development Quarterly, 27(3), 373–405. https://doi.org/10.1002/hrdq.21258
Ryan, R. M. (2004). Intrinsic Need Satisfaction : A Motivational Basis of Performance and Well-Being in Two Work Settings ’. 2045–2068. https://doi/10.1111/j.1559-1816.2004.tb02690.x
Scott, B. A., Lanaj, K., & Joel Koopman. (2014). Integrating The Bright And Dark Sides Of OCB: A Daily Investigation Of The Benefits And Costs Of Helping Others. Academy of Management Journal, (59), 414–435. http://dx.doi.org/10.5465/amj.2014.0262
Thanacoody, P. R., Newman, A., & Fuchs, S. (2014). Affective Commitment And Turnover Intentions Among Healthcare Professionals: The Role Of Emotional Exhaustion And Disengagement. International Journal of Human Resource Management, 25(13), 1841–1857. https://doi.org/10.1080/09585192.2013.860389
Williams, G. C., Grow, V. M., Freedman, Z. R., Ryan, R. M., & Deci, E. L. (1996). Motivational Predictors of Weight Loss and Weight-Loss Maintenance. Journal of Personality and Social Psychology, 70(1), 115–126. https://doi.org/10.1037/0022-3514.70.1.115
Williams, L. J., & Anderson, S. E. (1991). Job Statisfiction and Organizational Commitment as Predictors of Organizational Citizenship and In-Role Behaviors. In Journal of Management, 17(3), 601–617. https://doi.org/10.1177/014920639101700305
Wood, R., & Bandura, A. (1989). Social Cognitive Theory of Organizational Management University of New South Wales. 14(3), 361–384. http://dx.doi.org/10.5465/AMR.1989.4279067
Wright, T. A., & Cropanzano, R. (1998). Emotional Exhaustion As A Predictor Of Job Performance And Voluntary Turnover. Journal of Applied Psychology, 83(3), 486–493. https://doi.org/10.1037/0021-9010.83.3.486
Xanthopoulou, D., Bakker, A. B., Demerouti, E., & Schaufeli, W. B. (2007). The Role Of Personal Resources In The Job Demands-Resources Model. International Journal of Stress Management, 14(2), 121–141. https://doi.org/10.1037/1072-5245.14.2.121
Zayas-ortiz, M., Rosario, E., Marquez, E., & Gruñeiro, P. C. (2015). Relationship Between Organizational Commitments And Organizational Citizenship Behaviour In A Sample Of Private Banking Employees. International Journal of Sociology and Social Policy, 35, 91–106. https://doi.org/10.1108/IJSSP-02-2014-0010
Zhang, Y., Liao, J., & Zhao, J. (2011). Research On The Organizational Citizenship Behavior Continuum And Its Consequences. Frontiers of Business Research in China, 5(3), 364–379. https://doi.org/10.1007/s11782-011-0135-2
Downloads
Published
How to Cite
Issue
Section
License
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
Authors who publish with this journal agree to the following terms:
- Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons:Attribution-NonCommercial 4.0 International License that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.
- Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.
Abstract views: 225
,
PDF Downloads: 331
