Analisis Pengaruh Kepuasan Kerja, Budaya Organisasi dan Kompetensi terhadap Organizational Citizenship Behavior pada PT. Mubarak Ainama Kunt Surabaya
DOI:
https://doi.org/10.26740/jim.v8n3.p931-945Keywords:
competence, job satisfaction, organizational citizenship behavior, organizational culture.Abstract
This study aims to examine and analyze the influence of job satisfaction, organizational culture, dan competence on Organizational Citizenship Behavior in PT. Mubarak Ainama Kunt Surabaya. This research is quantitative. The data that will be used in this study is systematic data (numbers) which will produce conclusions that can be generalized. The data in this study use primary and secondary data. Primary data in the form of data obtained through questionnaires to 42 respondents as research samples and secondary data in the form of data company profile company. The statistical analysis used in this study is multiple linear regression. The measurement scale of this study uses a Likert scale The results of this study are job satisfaction has a significant positive effect on Organizational Citizenship Behavior. This shows that better job satisfaction in the company, the higher the Organizational Citizenship Behavior felt by employees. Organizational culture has a significant positive effect on Organizational Citizenship Behavior. This shows that the better the organizational culture in the company, the higher the Organizational Citizenship Behavior felt by employees. Competence has no significant effect on Organizational Citizenship Behavior. Implementation of competencies is carried out conditionally according to the needs of the company not bound by a certain period. This shows that the good or bad implementation of competencies in the company will not affect the increase or decrease in Organizational Citizenship Behavior employees at PT. Mubarak Ainama Kunt Surabaya.
References
Adianita, A. S., Mujanah, S., & Candraningrat, C. (2017). Kompetensi Karyawan, Emotional Quotient Dan Self Efficacy Pengaruhnya Terhadap Organizational Citizenship Behavior Dan Kinerja Karyawan Pada Indomobil Grup Di Surabaya. Jurnal Riset Ekonomi Dan Manajemen, 17(1), 199.
Darmawati, A., & Indartono, S. (2015). Pengaruh Kepuasan Kerja Terhadap Organizational Citizenship Behavior Dengan Komitmen Organisasi Sebagai Variabel Mediasi. Jurnal Ilmu Manajemen, 12(2), 4964.
Dewanggana, B. D., Paramita, P. D., & Andi, T. H. (2016). Organisasi Terhadap Organizational Citizenship Behavior ( OCB ) Yang Berdampak Pada Prestasi Kerja Karyawan. Journal of Management, 2(2), 110.
Dewanggana, B. D., Paramita, P. D., & Haryono, A. T. (2016). Pengaruh Komitmen Organisasi, Kepuasan Kerja, Budaya Organisasi Terhadap Organizational Citizenship Behavior (OCB) Yang Berdampak Pada Prestasi Kerja Karyawan (Studi pada PT. PLN APP Semarang). Journal Of Management, 2(2), 110.
Dewi, N. L. P. Y. A., & Suwandana, I. G. M. (2016). Pengaruh Kepuasan Kerja Terhadap Organizational Citizenship behavior (OCB) Dengan Komitmen Organisasional Sebagai Variabel Mediasi. E-Jurnal Manajemen Unud, 5(9), 56435670.
Fattah, H. (2017). Kepuasan Kerja & Kinerja Pegawai; Budaya Organisasi, Perilaku Pemimpin dan Efikasi Diri. Yogyakarta: Anggota IKAPI.
Heldiane Takaheghesang, Lengkong, V. P. K., & M.Sendow, G. (2016). Analisis Pengaruh Kepuasan Kerja, Komitmen Kerja, Pemberdayaan Psikologis dan Kepemimpinan Transformasional Terhadap Organizational Citizenship Behavior (OCB) Pada Karyawan PT Jasa Raharja (Persero) Manado. Jurnal EMBA, 4(4), 10131024.
Huda, M. (2018). Pengaruh Budaya Organisasional dan Komitmen Organisasional Terhadap Kinerja Karyawan dengan Organizational Citizenship Behavior (OCB) sebagai Variabel Intervening (Pada Karyawan tetap Fakultas Ekonomi Universitas Islam Indonesia). 131.
Husodo, Y. R. P. (2018). Pengaruh Budaya Organisasi Terhadap Organizational Citizenship Behavior (OCB) Dengan Kepuasan Kerja Sebagai Variabel Intervening Pada PT Jatim Indo Lestari. AGORA, 6(1), 18.
Kurniawan, A. (2014). The Influence of Competency and Commitment to Organizational Citizenship Behavior and Its Impact to Employee Productivity Based on Perception of Supervisors¯: A Survey at Star Hotels in West Java. Journal of Business and Economics, 5(8), 14301441.
Kurniawan, D. A., Guswandi, & Sodikin, A. (2018). The Effect of Competence and Motivation on Employee Performance Through Employees Capabilitieson PT. Bersinar Amity. International Journal of Research Science & Management, 5(5), 4860.
Maysarah, S., & Rahardjo, M. (2015). Analisis Pengaruh Budaya Organisasi, Keadilan Organisasi, dan Komitmen Organisasional Terhadap Organizational Citizenship Behavior (Studi Pada PT Kereta Api Indonesia (Persero) Daerah Operasi 4 Semarang). Diponegoro Journal of Management, 4(4), 114.
Mulyadi, Y., & Sembiring, J. (2016). Pengaruh Faktor-Faktor Budaya Organisasi Menurut Denison Terhadap Learning Organization Di PT Akses Nusa Karya Infratek Bandung. E-Proceeding of Management, 3(3), 30563063.
Nugraha, I. P. S., & Adnyani, I. G. A. D. (2018). Pengaruh Budaya Organisasi, Komitmen Organisasi, Dan Kompetensi Terhadaporganizational Citizenship Behaviour Pada Setda Kota Denpasar. E-Jurnal Manajemen Unud, 7(1), 128.
Oemar, Y. (2013). Pengaruh Budaya Organisasi, Kemampuan Kerja dan Komitmen Organisasi terhadap Organizational Citizenship Behavior (OCB) Pegawai pada BAPPEDA Kota Pekanbaru. Jurnal Aplikasi Manajemen, 11(66), 6576.
Osman, A., Othman, Y. H., Sohel Rana, S. M., Solaiman, M., & Lal, B. (2015). The influence of job satisfaction, job motivation & perceived organizational support towards organizational citizenship behavior (OCB): A perspective of American-Based Organization in Kulim, Malaysia. Asian Social Science, 11(21), 174182.
Pattiasina, M., Roring, M., & Rumawas, W. (2016). Pengaruh Kompetensi Sumber Daya Manusia Terhadap Kinerja Karyawan PT.Bank Tabungan Negara, Tbk. Kantor Cabang Manado. Jurnal Administrasi Bisnis, 16.
Pianda, D. (2018). Kinerja Guru; Kompetensi Guru, Motivasi Kerja, Kepemimpinan Kepala Sekolah. Sukabumi: CV Jejak.
Priyono, B. S., Soliha, E., Rijanti, T., & Gusman, R. (2016). The Influence Of Competency and Movation to Employee Performance With Organizationel Citizenship Behavior As Moderating Variabel (Study on Traficc Accident Investigators, Central Java Police Department). Proceedings-International Conference of Banking, Accounting, Management and Economics & Call For Papers (ICOBAME), 978979.
Ramadhan, N., Saudi, M. H. M., & Yenni. (2018). Effect of Employee Job Satisfaction on Organizational Citizenship Behavior at Effect of Employee Job Satisfaction on Organizational Citizenship Behavior at Assessment Center Indonesia. International Journal of Engineering & Technology, 4(34), 253256.
Rande, D. (2016). Pengaruh Kompetensi Terhadap Kinerja Pegawai Pada Dinas Perhubungan, Komunikasi Dan Informatika Kabupaten Mamuju utara. E Jurnal Katalogis, 4(2), 101109.
Suhardi, & Syaifullah. (2017). Pengaruh Motivasi, Kompetensi, Lingkungan Kerja, Kompensasi Terhadap Organizational Citizenship Behavior dan Kinerja Karyawan Asuransi Jiwa Di Provinsi Kepualan Riau. Jurnal Benefita, 2(1), 5571.
Suwibawa, A., Agung, A., Agung, P., Ketut, I., & Sapta, S. (2018). Effect of Organizational Culture and Organizational Commitment to Employee Performance through Organizational Citizenship Behavior (OCB) as Intervening Variables (Study on Bappeda Litbang Provinsi Bali) Corresponding Author: Emmanuel Ifeanyi Orji Anom Suw. International Journal of Contemporary Research and Review, 9(8), 2099721013.
Syaroni, B. (2015). Kinerja Pelayanan Publik Dinas Pendidikan (Survei di Dinas Pendidikan Se-Wilayah III Cirebon). Yogyakarta: Deepublish.
Utami, R. M., & Palupiningdyah. (2016). Pengaruh Kepuasan Kerja, Budaya Organisasi dan Keterlibatan Kerja pada Organizational Citizenship Behavior. Management Analysis Journal, 5(4), 362374.
Utaminingsih, A. (2014). Perilaku Organisasi. Malang: UB Press.
Warsito, B. (2008). Pengaruh Budaya Organisasi dan Lingkungan Kerja Terhadap Organizational Citizenship Behavior, Motivasi dan Kinerja. Jurnal Ekonomi Modernisasi, 4(2), 8396.
Yasa, P. N. S., & Suandra, Y. K. (2017). The Influence of Job Satisfaction on Organizational Citizenship Behavior through the Mediation of Organizational Commitment ( A Case Study in the Westin Resort Nusa Dua , Bali ). Journal of Law, Policy and Globalization, 57, 6474.
Darmawati, A., & Indartono, S. (2015). Pengaruh Kepuasan Kerja Terhadap Organizational Citizenship Behavior Dengan Komitmen Organisasi Sebagai Variabel Mediasi. Jurnal Ilmu Manajemen, 12(2), 4964.
Dewanggana, B. D., Paramita, P. D., & Andi, T. H. (2016). Organisasi Terhadap Organizational Citizenship Behavior ( OCB ) Yang Berdampak Pada Prestasi Kerja Karyawan. Journal of Management, 2(2), 110.
Dewanggana, B. D., Paramita, P. D., & Haryono, A. T. (2016). Pengaruh Komitmen Organisasi, Kepuasan Kerja, Budaya Organisasi Terhadap Organizational Citizenship Behavior (OCB) Yang Berdampak Pada Prestasi Kerja Karyawan (Studi pada PT. PLN APP Semarang). Journal Of Management, 2(2), 110.
Dewi, N. L. P. Y. A., & Suwandana, I. G. M. (2016). Pengaruh Kepuasan Kerja Terhadap Organizational Citizenship behavior (OCB) Dengan Komitmen Organisasional Sebagai Variabel Mediasi. E-Jurnal Manajemen Unud, 5(9), 56435670.
Fattah, H. (2017). Kepuasan Kerja & Kinerja Pegawai; Budaya Organisasi, Perilaku Pemimpin dan Efikasi Diri. Yogyakarta: Anggota IKAPI.
Heldiane Takaheghesang, Lengkong, V. P. K., & M.Sendow, G. (2016). Analisis Pengaruh Kepuasan Kerja, Komitmen Kerja, Pemberdayaan Psikologis dan Kepemimpinan Transformasional Terhadap Organizational Citizenship Behavior (OCB) Pada Karyawan PT Jasa Raharja (Persero) Manado. Jurnal EMBA, 4(4), 10131024.
Huda, M. (2018). Pengaruh Budaya Organisasional dan Komitmen Organisasional Terhadap Kinerja Karyawan dengan Organizational Citizenship Behavior (OCB) sebagai Variabel Intervening (Pada Karyawan tetap Fakultas Ekonomi Universitas Islam Indonesia). 131.
Husodo, Y. R. P. (2018). Pengaruh Budaya Organisasi Terhadap Organizational Citizenship Behavior (OCB) Dengan Kepuasan Kerja Sebagai Variabel Intervening Pada PT Jatim Indo Lestari. AGORA, 6(1), 18.
Kurniawan, A. (2014). The Influence of Competency and Commitment to Organizational Citizenship Behavior and Its Impact to Employee Productivity Based on Perception of Supervisors¯: A Survey at Star Hotels in West Java. Journal of Business and Economics, 5(8), 14301441.
Kurniawan, D. A., Guswandi, & Sodikin, A. (2018). The Effect of Competence and Motivation on Employee Performance Through Employees Capabilitieson PT. Bersinar Amity. International Journal of Research Science & Management, 5(5), 4860.
Maysarah, S., & Rahardjo, M. (2015). Analisis Pengaruh Budaya Organisasi, Keadilan Organisasi, dan Komitmen Organisasional Terhadap Organizational Citizenship Behavior (Studi Pada PT Kereta Api Indonesia (Persero) Daerah Operasi 4 Semarang). Diponegoro Journal of Management, 4(4), 114.
Mulyadi, Y., & Sembiring, J. (2016). Pengaruh Faktor-Faktor Budaya Organisasi Menurut Denison Terhadap Learning Organization Di PT Akses Nusa Karya Infratek Bandung. E-Proceeding of Management, 3(3), 30563063.
Nugraha, I. P. S., & Adnyani, I. G. A. D. (2018). Pengaruh Budaya Organisasi, Komitmen Organisasi, Dan Kompetensi Terhadaporganizational Citizenship Behaviour Pada Setda Kota Denpasar. E-Jurnal Manajemen Unud, 7(1), 128.
Oemar, Y. (2013). Pengaruh Budaya Organisasi, Kemampuan Kerja dan Komitmen Organisasi terhadap Organizational Citizenship Behavior (OCB) Pegawai pada BAPPEDA Kota Pekanbaru. Jurnal Aplikasi Manajemen, 11(66), 6576.
Osman, A., Othman, Y. H., Sohel Rana, S. M., Solaiman, M., & Lal, B. (2015). The influence of job satisfaction, job motivation & perceived organizational support towards organizational citizenship behavior (OCB): A perspective of American-Based Organization in Kulim, Malaysia. Asian Social Science, 11(21), 174182.
Pattiasina, M., Roring, M., & Rumawas, W. (2016). Pengaruh Kompetensi Sumber Daya Manusia Terhadap Kinerja Karyawan PT.Bank Tabungan Negara, Tbk. Kantor Cabang Manado. Jurnal Administrasi Bisnis, 16.
Pianda, D. (2018). Kinerja Guru; Kompetensi Guru, Motivasi Kerja, Kepemimpinan Kepala Sekolah. Sukabumi: CV Jejak.
Priyono, B. S., Soliha, E., Rijanti, T., & Gusman, R. (2016). The Influence Of Competency and Movation to Employee Performance With Organizationel Citizenship Behavior As Moderating Variabel (Study on Traficc Accident Investigators, Central Java Police Department). Proceedings-International Conference of Banking, Accounting, Management and Economics & Call For Papers (ICOBAME), 978979.
Ramadhan, N., Saudi, M. H. M., & Yenni. (2018). Effect of Employee Job Satisfaction on Organizational Citizenship Behavior at Effect of Employee Job Satisfaction on Organizational Citizenship Behavior at Assessment Center Indonesia. International Journal of Engineering & Technology, 4(34), 253256.
Rande, D. (2016). Pengaruh Kompetensi Terhadap Kinerja Pegawai Pada Dinas Perhubungan, Komunikasi Dan Informatika Kabupaten Mamuju utara. E Jurnal Katalogis, 4(2), 101109.
Suhardi, & Syaifullah. (2017). Pengaruh Motivasi, Kompetensi, Lingkungan Kerja, Kompensasi Terhadap Organizational Citizenship Behavior dan Kinerja Karyawan Asuransi Jiwa Di Provinsi Kepualan Riau. Jurnal Benefita, 2(1), 5571.
Suwibawa, A., Agung, A., Agung, P., Ketut, I., & Sapta, S. (2018). Effect of Organizational Culture and Organizational Commitment to Employee Performance through Organizational Citizenship Behavior (OCB) as Intervening Variables (Study on Bappeda Litbang Provinsi Bali) Corresponding Author: Emmanuel Ifeanyi Orji Anom Suw. International Journal of Contemporary Research and Review, 9(8), 2099721013.
Syaroni, B. (2015). Kinerja Pelayanan Publik Dinas Pendidikan (Survei di Dinas Pendidikan Se-Wilayah III Cirebon). Yogyakarta: Deepublish.
Utami, R. M., & Palupiningdyah. (2016). Pengaruh Kepuasan Kerja, Budaya Organisasi dan Keterlibatan Kerja pada Organizational Citizenship Behavior. Management Analysis Journal, 5(4), 362374.
Utaminingsih, A. (2014). Perilaku Organisasi. Malang: UB Press.
Warsito, B. (2008). Pengaruh Budaya Organisasi dan Lingkungan Kerja Terhadap Organizational Citizenship Behavior, Motivasi dan Kinerja. Jurnal Ekonomi Modernisasi, 4(2), 8396.
Yasa, P. N. S., & Suandra, Y. K. (2017). The Influence of Job Satisfaction on Organizational Citizenship Behavior through the Mediation of Organizational Commitment ( A Case Study in the Westin Resort Nusa Dua , Bali ). Journal of Law, Policy and Globalization, 57, 6474.
Downloads
Additional Files
Published
2020-07-09
How to Cite
Mahmudi, K., & Surjanti, J. (2020). Analisis Pengaruh Kepuasan Kerja, Budaya Organisasi dan Kompetensi terhadap Organizational Citizenship Behavior pada PT. Mubarak Ainama Kunt Surabaya. Jurnal Ilmu Manajemen, 8(3), 931–945. https://doi.org/10.26740/jim.v8n3.p931-945
Issue
Section
Artikel
License
Authors who publish with this journal agree to the following terms:
- Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons:Attribution-NonCommercial 4.0 International License that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.
- Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.
Abstract views: 1469
,
PDF Downloads: 957
, PDF Downloads: 0
, PDF Downloads: 0
, PDF Downloads: 0
, PDF Downloads: 0
