Pengaruh iklim organisasi dan stress kerja terhadap turnover intention melalui kepuasan kerja karyawan bank di wilayah Surabaya
DOI:
https://doi.org/10.26740/jim.v11n2.p352-367Abstract
The role of banking in the economy of a country is significant. All sectors related to finance always need bank services. Banking services in Surabaya are expected to increase economic prosperity in Surabaya. This study aims to determine and explain the effect of organizational climate and work stress on turnover intention through job satisfaction in banking employees in Surabaya. This type of causal research uses a quantitative approach with a population of all banking employees in Surabaya, both permanent and contract employees at commercial/conventional and private banks, with a sampling technique using accidental sampling with a total sample of 90 employees. The statistical analysis used in this study is Structural Equation Modeling (SEM) with the help of SMART-PLS 4.0 software. The results of this study indicate that the organizational climate has a positive effect on job satisfaction, work stress does not affect job satisfaction, job satisfaction harms turnover intention, the corporate environment harms turnover intention, job stress does not affect turnover intention, job satisfaction mediates the impact of organizational climate on turnover intention, job satisfaction does not judge the effect of work stress on turnover intention. Research implies that companies are expected to reduce turnover intention; companies can implement policies that are not detrimental to the company and employees, for example, paying attention to working hours so as not to cause stress. Companies need to create a sense of fairness and objectivity in employees.Keywords: Organizational Climate, Work Stres, Job satisfaction, Turnover intention.
References
Aditya, O. M., Muslih, B., & Meilina, R. (2021). Analisis Dampak Stress Kerja, Beban Kerja dan Lingkungan Kerja Terhadap Turnover Intention Pada PT Artaboga Cemerlang Depo Kediri. PENATARAN : Jurnal Penelitian Manajemen Terapan, 6(1), 39–54. https://journal.stieken.ac.id/index.php/penataran/article/view/513
Amrianah, Herlina. "Pengaruh Stres Kerja terhadap Kinerja Pegawai pada Kantor Bank Sulselbar Cabang Barru." Meraja Journal, vol. 2, no. 1, Feb. 2019, doi:10.33080/mrj.v2i1.23.
Ariyani, A., Pradhanawati, A., Prabawani, B., Bisnis, D. A., & Diponegoro, U. (2022). PENGARUH WORK-LIFE BALANCE DAN WORK SATISFACTION TERHADAP TURNOVER INTENTION KARYAWAN KONTRAK PT . SUKUNTEX – SPINNING KUDUS Pendahuluan. 11(2), 214–224. DOI: https://doi.org/10.14710/jiab.2022.34462
Ayu, Cynthia P., et al. "Pengaruh Stres Kerja Lingkungan, Organisasional, Dan Personal Terhadap Kepuasan Kerja (Studi Pada Karyawan Dinas Ketenagakerjaan Dan Transmigrasi Kota Malang)." Jurnal Administrasi Bisnis S1 Universitas Brawijaya, vol. 34, no. 1, May. 2016, pp. 104-113.
Basri, M. hasan. (2017). Pengaruh stres kerja terhadap turnover intentions melalui kepuasan kerja pada cv. aneka produksi. Jurnal Ilmu Manajemen, 05(02), 1–7. https://ejournal.unesa.ac.id/index.php/jim/article/view/19156/17492
Clinton, V., Purba, B., Pergas, S., Sutrisno, D., & Andronicus, M. (2019). PENGARUH STRES KERJA DAN KONFLIK TERHADAP KINERJA KARYAWAN PADA PT . CENTRAL PROTEINA PRIMA , TBK MEDAN. 8(1), 1–8. https://jurnal.uisu.ac.id/index.php/wahana/article/view/1455
Damar, A., & Yasa, S. (2018). Pengaruh Stres Kerja dan Iklim Organisasi terhadap Intention to Leave dengan Kepuasan Kerja sebagai Variabel Mediasi pada Dinas Perindustrian dan Perdagangan Provinsi Bali. JAGADHITA:Jurnal Ekonomi & Bisnis, 4(2), 1–13. https://doi.org/10.22225/jj.4.2.202.1-13
Danish, R., Draz, U., & Yasir Ali, H. (2015). Impact of Organizational Climate on Job Satisfaction and Organizational Commitment in Education Sector of Pakistan. American Journal of Mobile Systems, Applications and Services, 1(2), 102–109. http://www.aiscience.org/journal/ajmsashttp://creativecommons.org/licenses/by-nc/4.0/
Desi Saputra Rafiie, N. A. S. I. (2018). Pengaruh Kompetensi, Gaya Kepemimpinan, Budaya Kerja Dan Lingkungan Kerjaterhadap Kepuasan Kerja Pegawai Dan Dampaknya Terhadap Kinerja Pegawai Kantor Kementerian Agama Kabupaten Aceh Barat. Megister Manajemen, 2(1), 36–45. https://jurnal.usk.ac.id/JMM/article/view/10240
Dodanwala, T. C., & Santoso, D. S. (2022). The mediating role of job stress on the relationship between job satisfaction facets and turnover intention of the construction professionals. Engineering, Construction and Architectural Management, 29(4), 1777–1796. https://doi.org/10.1108/ECAM-12-2020-1048
Finansial Bisnis. (2020). Jumlah Pegawai Bank Turun Beban Tenaga Kerja Justru Naik. Retrieved October 2, 2022, from https://finansial.bisnis.com/read/20200317/90/1214375/jumlah-pegawai-bank-turun-beban-tenaga-kerja-justru-naik
Gde Bayu Surya Pawita, Ni Nyoman Suryani, N. K. A. A. (2019). Kepuasan Kerja dan Komitmen Organisasi Pengaruhnya Terhadap Turnover Intention pada CV. Dwi Boga Utama. Forum Manajemen, 17, 87–96. https://ojs.stimihandayani.ac.id/index.php/FM/article/view/334
Ghandi, P., Hejazi, E., & Ghandi, N. (2017). A Study on the Relationship between Resilience and Turnover Intention: With an Emphasis on the Mediating Roles of Job Satisfaction and Job Stress. Bulletin de La Société Royale Des Sciences de Liège, 86, 189–200. https://doi.org/10.25518/0037-9565.6659
Gheisari, F., Sheikhy, A., & Derakhshan, R. (2014). Explaining the relationship between organizational climate, Organizational commitment, Job involvement and organizational citizenship behavior among employees of Khuzestan gas company. Mediterranean Journal of Social Sciences, 5(20), 2986–2996. https://doi.org/10.5901/mjss.2014.v5n20p2986
Hardjana, A. (2013). Iklim Organisasi: Lingkungan Kerja Manusiawi. Jurnal ILMU KOMUNIKASI, 3(1), 1–35. https://doi.org/10.24002/jik.v3i1.238
Harrisma, W., & Witjaksono, A. D. (2013). Pengaruh Stres Kerja Terhadap Produktivitas Kerja Melalui Kepuasan Kerja. Jurnal Ilmu Manajemen, 1(2), 650–662. https://ejournal.unesa.ac.id/index.php/jim/article/view/3049
Izzah, W. I., Kurniati, R. R., & Krisdianto, D. (2021). Pengaruh Stres Kerja dan Budaya Organisasi Terhadap Tingkat Turnover Intention melalui Kepuasan Kerja sebagai Variabel Mediasi. Jiagabi, 10(2), 189–195. http://jim.unisma.ac.id/index.php/jiagabi/article/viewFile/12917/10088
Januardi, D., & Budiono, B. (2021). Pengaruh karakteristik pekerjaan terhadap kepuasan kerja melalui komitmen organisasi. Jurnal Ilmu Manajemen, 9(1), 253–263. https://doi.org/10.26740/jim.v9n1.p253-263
Johanes, E., & Rofi’i, M. (2014). Pengaruh Kompensasi Dan Iklim Organisasi Terhadap Turnover Intention Dengan Kepuasan Kerja Sebagai Variable Intervening. Jurnal Dinamika Manajemen, 2(2), 141–152. https://doi.org/10.22437/jdm.v2i2.2138
Khan, A. H., Nawaz, M. M., Aleem, M., & Hamed, W. (2012). Impact of job satisfaction on employee performance : An empirical study of autonomous Medical Institutions of Pakistan. African Journal of Business Management, 6(7), 2697–2705. https://doi.org/10.5897/AJBM11.2222
Köllen, T., Koch, A., & Hack, A. (2020). Nationalism at Work : Introducing the “ Nationality ‑ Based Organizational Climate Inventory ” and Assessing Its Impact on the Turnover Intention of Foreign Employees. Management International Review, 60(1), 97–122. https://doi.org/10.1007/s11575-019-00408-4
Kusumajati, D. A. (2010). Sumber-Sumber Stres Kerja. Psychology, 1(45), 792–800. https://media.neliti.com/media/publications/167251-ID-stres-kerja-karyawan.pdf
Lestari, N. N. Y. S., & Mujiati, N. W. (2018). Pengaruh Stres Kerja, Komitmen Organisasi, dan Kepuasan Kerja Karyawan Terhadap Turnover Intention. E-Jurnal Manajemen Unud, 7(6), 3412–3441. https://doi.org/10.24843/EJMUNUD.2018.v7.i06.p20
Li, N., Zhang, L., Xiao, G., Chen, J., & Lu, Q. (2019). The relationship between workplace violence, job satisfaction and turnover intention in emergency nurses. International Emergency Nursing, 45(February), 50–55. https://doi.org/10.1016/j.ienj.2019.02.001
Mamewe, L. (2015). Stres kerja dan Iklim Organisasi Serta Pengaruhnya Terhadap Turnover Intention Dengan Kepuasan Kerja Sebagai Variabel Pemediasi. https://ejournal.unsrat.ac.id/v3/index.php/jrbm/article/view/10571
Margaretta, Heslie, and I Gede Riana. (2020). Pengaruh Stres Kerja dan Kepuasan Kerja Terhadap Turnover Intention Karyawan PT. Fastrata Buana Denpasar. https://dx.doi.org/10.24843/EJMUNUD.2020.v09.i03.p17
Maretha, S., Hidayat, N., & Hidayat, R. (2021). Peningkatan Efektivitas Kerja Guru Melalui Penguatan Kompetensi Pedagogik Dan Iklim Organisasi. Jurnal Manajemen Pendidikan, 9(1), 53–59. https://doi.org/10.33751/jmp.v9i1.3368
Nadhiroh, E., & Budiono, B. (2022). Pengaruh job insecurity terhadap turnover intention melalui organizational commitment pada karyawan perbankan. Jurnal Ilmu Manajemen Volume 10 Nomor 2, 10, 607–618. https://journal.unesa.ac.id/index.php/jim/article/view/16922
Ningsih, Kadek. (2019). Pengaruh Stres Kerja, Kepuasan Kerja dan Komitmen Organisasional Terhadap Turnover intention Pada Karyawan Toya Devasya Spa. Jurnal Manajemen. https://garuda.kemdikbud.go.id/documents/detail/1370452
Ningtyas, Azisah Putri Ayu, Suseno Hadi Purnomo, Aswar Aswar. (2020). Pengaruh Kepuasan Kerja Terhadap Turnover Intention Dengan Komitmen Organisasi Sebagai Variabel Intervening. https://doi.org/10.24843/ejmunud.2020.v09.i04.p20
Noeary, S. A. (2020). Kepuasan kerja sebagai variabel mediasi pada pengaruh stres kerja terhadap niat keluar. 20(November), 31–40. https://journal.maranatha.edu/index.php/jmm/article/view/2752
Nurjannah, Kasmiruddin. (2019). Pengaruh Iklim Organisasi Terhadap Intensi Turnover Pada PT. Gita Riau Makmur (HINO) Pekanbaru dengan Kepuasan Kerja sebagai Variabel Mediasi. Jurnal Ilmu Administrasi. https://jab.ejournal.unri.ac.id/index.php/JAB/article/viewFile/7749/6748
Nurwati, S. (2021). Determinasi Kepuasan Kerja Dan Kinerja Pegawai: Kompensasi Dan Lingkungan Kerja (Suatu Kajian Studi Literatur Manajemen Sumberdaya Manusia). Jurnal Ilmu Hukum, Humaniora Dan Politik, 1(2), 235–264. https://doi.org/10.38035/jihhp.v1i2.676
Olawale, R., & Olanrewaju, I. (2016). Investigating The Influence Of Financial Reward On Lagos State University Staff Turnover Intention. European Scientific Journal, ESJ, 12(10), 161. https://doi.org/10.19044/esj.2016.v12n10p161
Oluwaseun, I. S. (2016). The Effect of Employee Empowerment and Job Satisfaction on Intention to Stay in Nigeria Banking Industry : A Case Study of Guaranty Trust Bank. 14,15,30. https://www.bts-academy.com/uplode/file/pdf-817.pdf
Pawesti, R., & Wikansari, R. (2016). Pengaruh kepuasan kerja terhadap intensi. https://www.neliti.com/publications/195927/pengaruh-kepuasan-kerja-terhadap-intensi-turnover-karyawan-di-indonesia#cite
Prahastho, G. I., & Satwika, Y. W. (2020). Hubungan Antara Iklim Organisasi Dengan Disiplin Kerja Pada Anggota Organisasi X. Character: Jurnal Penelitian Psikologi., 7(4), 1–7.
Pranata, I. G. N., & Utama, I. W. M. (2019). PENGARUH IKLIM ORGANISASI TERHADAP TURNOVER INTENTION DENGAN KEPUASAN KERJA SEBAGAI VARIABEL MEDIASI Fakultas Ekonomi dan Bisnis Universitas Udayana , Bali , Indonesia ABSTRAK Semakin kompetitifnya persaingan bisnis diantara perusahaan di era globalisasi . 8(1), 7486–7518. https://ojs.unud.ac.id/index.php/Manajemen/article/view/41826
Purnama, N. L. P. D., & Riana, I. G. (2020). Iklim Organisasi Berpengaruh Terhadap Komitmen Organisasional Dengan Kepuasan Kerja Sebagai Variabel Mediasi Ubud. E-Jurnal Manajemen Universitas Udayana, 9(7), 2576. https://doi.org/10.24843/ejmunud.2020.v09.i07.p06
Rachmah, Anisa. (2017). PENGARUH KOMITMEN ORGANISASI, KEPUASAN KERJA, DAN BUDAYA ORGANISASI TERHADAP TURNOVER INTENTION PADA KARYAWAN HOTEL MUTIARA MERDEKA PEKANBARU. https://jom.unri.ac.id/index.php/JOMFEKON/article/view/12288/0
Ramlawati, R., & Safar, I. (2022). Pengelolaan Stres Kerja dan Pengaruhnya terhadap Kinerja Perawat Rumah Sakit Ibnu Sina Makassar di Masa Pandemi Covid 19. Economics and Digital Business Review, 3(1), 32–41. https://doi.org/10.37531/ecotal.v3i1.114
Riani, N., & Putra, M. (2017). Pengaruh Stres Kerja, Beban Kerja Dan Lingkungan Kerja Non Fisik Terhadap Turnover Intention Karyawan. E-Jurnal Manajemen Universitas Udayana, 6(11), 255226. https://media.neliti.com/media/publications/255226-pengaruh-stres-kerja-beban-kerja-dan-lin-84f31d3d.pdf
Saputra, H. (2021). Pengaruh Work Engagement danStresKerjaTerhadap Turnover Intention Karyawan Dengan Pengaruh Work Engagement danStresKerjaTerhadap Turnover Intention Karyawan Dengan Kepuasan Kerja Sebagai Intervening Studi Di PT . Kapal Api Cabang Kebumen. 1–8. http://eprints.universitasputrabangsa.ac.id/id/eprint/207/1/Jurnal%20Hidhayat%20Saputra%20(165502071).pdf
Shabri, M. (2019). PENGARUH MANAJEMEN KOMPLAIN DAN BEBAN KERJA TERHADAP STRESS DAN DAMPAKNYA PADA KINERJA PEGAWAI DINAS PERHUBUNGAN ACEH BARAT https://ejournal.staindirundeng.ac.id/index.php/bidayah/article/download/275/183
Shafique, I., N. Kalyar, M., & Ahmad, B. (2018). The Nexus of Ethical Leadership, Job Performance, and Turnover Intention: The Mediating Role of Job Satisfaction. Interdisciplinary Description of Complex Systems, 16(1), 71–87. https://doi.org/10.7906/indecs.16.1.5
Simanjuntak, Christian Epaprassetyo, Rahel Monica Simangunsong, and Aditya Pratama Hasugian. (2019). “Gambaran Self Efficacy Pada Mahasiswa Psikologi Universitas Hkbp Nommensen Medan.” Jurnal Psikologi Universitas HKBP NommensenYoga Fortuna, (2016). Faktor-Faktor yang Mempengaruhi Kepuasan Kerja Terhadap Kinerja Karyawan Pusat Pendidikan Komputer Akuntansi Inter Nusa Di Jakarta. Jurnal Ekonomi, Volume 18 Nomor 3, Oktober 2016.
Sofia, P., Dewi, A., Agung, A., & Sriathi, A. (2019). PENGARUH STRES KERJA TERHADAP TURNOVER INTENTION YANG DIMEDIASI OLEH KEPUASAN KERJA Fakultas Ekonomi dan Bisnis Universitas Udayana ( Unud ), Bali , Indonesia Sumber daya manusia merupakan hal yang penting dalam menentukan keefektifan suatu organisasi . O. 8(6), 3646–3673. https://ojs.unud.ac.id/index.php/Manajemen/article/view/45752
Suwandana, I. G. M. (2017). PENGARUH IKLIM ORGANISASI TERHADAP TURNOVER INTENTION DENGAN KEPUASAN KERJA SEBAGAI VARIABEL MEDIASI Kadek Bayu Satrio Maha Putra 1 Fakultas Ekonomi dan Bisnis Universitas Udayana ( Unud ), Bali , Indonesia ABSTRAK Pada pasar yang kompetitif , seorang kar. 6(5), 2417–2444. https://www.neliti.com/publications/254780/pengaruh-iklim-organisasi-terhadap-turnover-intention-dengan-kepuasan-kerja-seba
Tadampali, A. C. T., Hadi, A., & Salam, R. (2016). Pengaruh Iklim Organisasi Terhadap Turnover Intention Melalui Kepuasan Kerja Sebagai Variabel Intervening Pada Pt Bank Sulselbar. Jurnal Ilmiah Ilmu Administrasi Publik, 6(2), 35. https://doi.org/10.26858/jiap.v6i2.2479
Thakre, N. (2020). Organizational Climate , Organizational Role Stress and Job Satisfaction among Employees. April. https://www.researchgate.net/publication/340599669_Organizational_Climate_Organizational_Role_Stress_and_Job_Satisfaction_among_Employees
Trinovela, S., & Saragi, S. V. S. (2021). Pengaruh Knowledge Sharing dan Employee Engagement Terhadap Kepuasan Kerja Karyawan Narma Toserba, Narogong Bogor. Jurnal Inovatif Mahasiswa Manajemen, 2(1), 42–54. https://jom.universitassuryadarma.ac.id/index.php/jimen/article/view/60
Ukkas, I., & Latif, D. (2015). PENGARUH IKLIM ORGANISASI DAN KOMITMEN ORGANISASI TERHADAP ORGANIZATIONAL CITIZENSHIP BEHAVIOR ( OCB ). 01. https://journal.stiem.ac.id/index.php/jureq/article/view/167/0
Wibawa, I. M. A. (2015). INTENTION DENGAN KOMITMEN ORGANISASI SEBAGAI VARIABEL INTERVENING PADA PT . AUTOBAGUS RENT CAR BALI . 4(4), 1100–1118. https://www.neliti.com/publications/243229/pengaruh-kepuasan-kerja-terhadap-turnover-intention-dengan-komitmen-organisasi-s#cite
Wiliandari, Y. (2019). Kepuasan Kerja Karyawan. Society, 6(2), 81–95. https://doi.org/10.20414/society.v6i2.1475
Yousef, D. A. (2017). Organizational Commitment, Job Satisfaction and Attitudes toward Organizational Change: A Study in the Local Government. International Journal of Public Administration, 40(1), 77–88. https://doi.org/10.1080/01900692.2015.1072217
Yudhistira, Emeraldo Rizky. 2013. Pengaruh Kompensasi Terhadap Turnover Intention Dengan Kepuasan Kerja Sebagai Variabel Mediasi (Studi pada PG Kebon Agung). https://jimfeb.ub.ac.id/index.php/jimfeb/article/view/3057
Downloads
Published
How to Cite
Issue
Section
License
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
Authors who publish with this journal agree to the following terms:
- Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons:Attribution-NonCommercial 4.0 International License that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.
- Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.
Abstract views: 943
,
PDF Downloads: 951
