Peran Perceived Organizational Support dan Psychological Empowerment terhadap Kinerja Karyawan melalui Organizational Citizenship Behavior
DOI:
https://doi.org/10.26740/jim.v8n3.p839-851Keywords:
employee performance, perceived organizational support, psychological empowerment.Abstract
This research mainly explores the relationship between perceived organizational support and psychological empowerment to employee performance and organizational citizenship behavior as mediation variabel. causality research using census is type this reseacrh total of 50 employees of PT. Angkasa Pura I Juanda Surabaya participants in this study. The statistical analysis used PLS with help of smartpls 3.0 software. The result of this study explain that the perceived organizational support and psychological empowerment has a significant effect and positively to organizational citizenship behavior, perceived organizational and psychological empowerment has insignificant effect and positively to employee performance, organizational citizenship behavior has significant effect and positively to employee performance, organizational citizenship behavior as mediation has insignificant effect and positively between perceived organizational citizenshp behavior and psychological empowerment to employee performance.
References
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Tetik, N. (2016). The Effect of Psychological Empowerment on ob Satisfaction and Job Performance of Tourist Guides. International Journal of Academic Research in Business and Social Sciences Vol. 6, No.2., 1.
Wijayanti , D., & Fazlurrahman, H. (2018). The Mediating of Change Organization in the Effect of Strategic Leadership Style and Innovation. International Journal of Academic Research in Business and Social Sciences, 2.
Zahra, H. N. (2017). Studi Kreativitas Dalam Meningkatkan Kinerja Karyawan (Studi Kasus KPP Pratama Surabaya Genteng Dan KPP Pratama Surabaya Gubeng. 15.
Zulkifli, J. (2018). Pengaruh Persepsi Dukungan Organisasional Dan Kemampuan Kerja Terhadap Kinerja Dengan Motivasi Kerja Sebagai Variabel Mediasi. Naskah Publikasi, 1.
Adriansyah , & Suryani, A. I. (2018). pengaruh pemberdayaan psikologis terhadap kinerja karyawan dengan perilaku kewarganegaraan sebagai variabel mediasi pada karyawan PT. Witel Aceh. Jurnal Ilmiah Mahasiswa Ekonomi Manajemen Vo.3 No.4, 2 - 8.
Ariesta, I. C. (2016). pengaruh kecerdasan emosional dan organizatinal citizenship behavior (OCB) terhadap kinerja peternak ayam ras pedaging. jurnal bisnis, manajemen & perbankan Vol. 2 No.2., 4.
Atmaja, J. P. (2019). Pengaruh Perceived Organizational Support terhadap Empoyee Performance Melalui Employee Engagemnet CV Sumo Surya Perkasa di Lombok. AGORA, VOL 7 NO:1, 2 - 10.
Casimir, G. N., & Wang, K. Y. (2014). the relationships amongst leader-member exchange, perceived organizational support, affective commitment, and in-role performance: a social-exchange perspective. Leadershp & Organization Development Journal Vol.35 No.5., 7.
Chiang, C. F., & Hsieh, T. S. (2012). The impacts of perceived orgaizational support and psychological empowerment on job performance: The mediating effects of organizational citizenship behavior. international journal of hospitality management Vol 31, 180 - 190.
Dzia, D. N., & Uddin. (2016). Psychological Empowerment, Motivation, and Job Performance Amongst 5-Star Hotel Employees in Kuala Lumpur. Journal of Hospitality and Networks Volume 1., 3 - 12.
Fadlillah, C. (2019). pengaruh perceived organizational support dan keadilan organisasional terhadap organizational citizenship behavior melalui kepuasan kerja. Jurnal Ilmu Manajemen Vol.7 No.2.
Haidarzadeh, K., & Mirvaisi, M. (2013). A survey on impact of emotional intelligence, organizational citizenship behaviors and job. Management Science Letters 3, 5 - 10.
Ihtian, H. (2013). Pengaruh Persepsi Dukungan Organisasi dan Pemberdayaan Psikologis Terhadap Kinerja yang dimediasi Organizational Citizenship Behavior di Badan Pusat Statistik Provinsi Daerah Istimewa Yogyakarta. jurnal Bisnis Teori dan Implementasi Vol 5. No 1., 1-10.
Ismail, S., & Iqbal, Z. (2018). Impact of Organizational Justice and Organizational Citizenship Behavior on Employees Performance. International Journal of Human Resource Studies Vol.8 No. 2., 9.
Karavardar, G. (2014). Perceived Organizational Support, Psychological Empowerment, Organizational Citizenship Behavior, Job Performance and Job Embeddedness: A research on the Fast Food Industry in Istanbul Turkey. International Journal of Business and Management Vol:9 No:4.
Kosar, R. (2017). the impact of psychological empowerment on organizational citizenshio behavior and knowledge sharing behavior: the mediating role of employee engagemnt and moderating role of leader member-exchange. Jinnah Business Review Vol. 5 No. 2., 4-7.
Kundu, T. S., & Kumar, S. (2018). powering leadership and job performance: mediating role of psychological empowerment. leadership and job performance 605, 10 - 12.
Leatemia, S. Y. (2018). pengaruh pelatihan dan pengalaman kerja terhadap kinerja pegawai (Studi Pada Kantor Badan Pusat Statistik di Maluki. Jurnal Manis, 1-10.
Lestari, E. Y., & Ghaby, N. K. (2018). pengaruh organizational citizenship behavior (OCB) terhadap kepuasan kerja dan kinerja karyawan. industrial. Jurnal Teknologi dan Manajemen Agroindustri Vol.7 No.2., 5-10.
Mangkunegara, A. P. (2009). Manajemen Sumber Daya Manusia. bandung: Remaja Rosdakarya.
Mathis, & Jackson. (2011). Human Resource Management. In p. D. Angelica, Human Resource Management. Jakarta: sSalemba Empat.
Mohamed, S. A., & Ali, M. (2015). The Infuence of Perceived Organizational Support on Employee Job Performance. International Journal of Scientific and Research Publications, Vol 5, 1.
Mursidta, S. (2017). Pengaruh Perceived Organizational Support dan Kepuasan kerja terhadap Kinerja Karyawan pada PT. Varia Beton Gresik. Jurnal Ilmu Manajemen Vol 5 No 1, 1.
Olcher, F. (2015). mediating effect of job satisfaction in the relationship between psychological empowerment and job performance. Theoretical and applied economics volume XXII, 6-10.
Osman, A. (2015). The Influence of Job Satisfaction, Job Motivation & Perceived Organizational Support towards Organizational Citizenship Behavior (OCB) A Perspective American-Based Organization. Asian Social Science Vol. 11 No. 21, 4-9.
PT. Angkasa Pura I . (2018). Annual Report . Jakarta.
Putri, P. A., & Ratnaningsih, I. (2018). Hubungan antara psychological empowerment dengan perilaku kewargaa organisasi pada karyawan perusahaan distributor PT. X. Jurnal Empati Vol.7 No.1., 1.
Saleem, A. (2017). organizational citizenship behavior, psychological empowerment and demographic characteristics: teacher' perspective. international journal of advanced and applied sciences 4(7)., 1.
Singh, S. K., & Singh, A. P. (2019). Interplay of organizational justice, psychological empowerment, organizational citizenship behavior, and job satisfaction in the context of circular economy. Emerald Insight Vol 57 no 4, 1-10.
Sukmayanti, N. K., & Sintaasih , D. (2018). The Effect of Perceived Organizational Support and Psychological Empowerment on Job Performance with Organizational Citizenshp Behavior as Mediation. IOSR Journal of Business and Management, Vol 20, 1.
Tetik, N. (2016). The Effect of Psychological Empowerment on ob Satisfaction and Job Performance of Tourist Guides. International Journal of Academic Research in Business and Social Sciences Vol. 6, No.2., 1.
Wijayanti , D., & Fazlurrahman, H. (2018). The Mediating of Change Organization in the Effect of Strategic Leadership Style and Innovation. International Journal of Academic Research in Business and Social Sciences, 2.
Zahra, H. N. (2017). Studi Kreativitas Dalam Meningkatkan Kinerja Karyawan (Studi Kasus KPP Pratama Surabaya Genteng Dan KPP Pratama Surabaya Gubeng. 15.
Zulkifli, J. (2018). Pengaruh Persepsi Dukungan Organisasional Dan Kemampuan Kerja Terhadap Kinerja Dengan Motivasi Kerja Sebagai Variabel Mediasi. Naskah Publikasi, 1.
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2020-06-30
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Alfiana, D. (2020). Peran Perceived Organizational Support dan Psychological Empowerment terhadap Kinerja Karyawan melalui Organizational Citizenship Behavior. Jurnal Ilmu Manajemen, 8(3), 839–851. https://doi.org/10.26740/jim.v8n3.p839-851
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