Implementation in Indonesia Innovation in Entrepreneurship: Analyzing E-Commerce Adoption Trends in the Post-COVID-19 Era
Main Article Content
Abstract
The development of the era, known as the era of globalization, has had a significant impact on the transaction process between sellers and buyers. E-commerce is an important innovation in the world of entrepreneurship that utilizes the internet network as the basis for its development. The use of e-commerce platforms has increased significantly in recent years. The research method used is descriptive based on literature reviews and literature approaches on the phenomenon of e-commerce development entrepreneurship in Indonesia. E-commerce has presented opportunities and challenges for traditional industries. On the one hand, it has opened up new avenues for businesses to reach global audiences, simplify operations, and improve customer experience. On the other hand, traditional companies must face increasing competition, the need to adapt to rapidly changing consumer preferences, and the pressure to integrate digital technology into their operations.
Article Details

This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
References
Abid, M., Benlaria, H., & Gheraia, Z. (2022). The Impact of the Emerging Coronavirus (COVID-19) on E-Commerce in the Kingdom of Saudi Arabia. WSEAS Transactions on Business and Economics, 19, 825–836. https://doi.org/10.37394/23207.2022.19.72
Adegbuyi, A. A., Oladele, O. P., Iyiola, O. O., Adegbuyi, O. A., Ogunnaike, O. O., Ibidunni, A. S., & Fadeyi, O. I. (2018). Assessing the influence of entrepreneurial orientation on small and medium enterprises’ performance. Journal of Legal, Ethical and Regulatory Issues, 22(4). https://www.scopus.com/inward/record.uri?eid=2-s2.0-85064732040&partnerID=40&md5=f54fb94f049316933d507275fbad2b06
Afonso, A. P., Carneiro, J., & Azevedo, A. I. (2023). The Impact of COVID-19 on e-Commerce: A Systematic Review of the Literature on the Purchasing Behavior of Online Retail Consumers. IBIMA Business Review, 2024, 1–9. https://doi.org/10.5171/2024.403212
Agustina, T., Harinie, L. T., & Alexandro, R. (2024). Navigating the New Normal: How Entrepreneurial Orientation and Personal Characteristics Influence MSME Performance during the COVID-19 Crisis. Journal of Logistics, Informatics and Service Science, 11(10), 396–410. https://doi.org/10.33168/JLISS.2024.1023
Aidah, M., Rasmita Ngemba, H., & Hendra, S. (2017). A study of barriers to e-commerce adoption among small medium enterprises in Indonesia. ACM International Conference Proceeding Series, Part F130654, 75–80. https://doi.org/10.1145/3124116.3124124
Ali, M. A., Alam, K., Taylor, B., & Rafiq, S. (2020). Does digital inclusion affect quality of life? Evidence from Australian household panel data. Telematics and Informatics, 51. https://doi.org/10.1016/j.tele.2020.101405
Andrade, C., Gillen, M., Molina, J. A., & Wilmarth, M. J. (2022). The Social and Economic Impact of Covid-19 on Family Functioning and Well-Being: Where do we go from here? Journal of Family and Economic Issues, 43(2), 205–212. https://doi.org/10.1007/s10834-022-09848-x
Argilés-Bosch, J. M., Garcia-Blandón, J., & Ravenda, D. (2023). Cost behavior in e-commerce firms. Electronic Commerce Research, 23(4), 2101–2134. https://doi.org/10.1007/s10660-021-09528-2
Bao, Z., & Zhu, Y. (2023). Understanding customers’ stickiness of live streaming commerce platforms: an empirical study based on modified e-commerce system success model. Asia Pacific Journal of Marketing and Logistics, 35(3), 775–793. https://doi.org/10.1108/APJML-09-2021-0707
Barbosa, M. W., de Sousa, P. R., & de Oliveira, L. K. (2022). The Effects of Barriers and Freight Vehicle Restrictions on Logistics Costs: A Comparison before and during the COVID-19 Pandemic in Brazil. Sustainability (Switzerland), 14(14). https://doi.org/10.3390/su14148650
Bardhan, R., Byrd, T., & Boyd, J. (2023). Workforce Management during the Time of COVID-19—Lessons Learned and Future Measures. COVID, 3(1), 1–27. https://doi.org/10.3390/covid3010001
Barik, A., & Palit, S. (2024). The impact of COVID-19 on women micro-entrepreneurs in Odisha: A case study of Cuttack. In Sustainability and Equity: Economic Democracy and Social Empowerment (pp. 129–145). https://www.scopus.com/inward/record.uri?eid=2-s2.0-85186051474&partnerID=40&md5=3c68fd6da533fa1a97130d2c72bf940f
Barnabas, A., Prajnawira, F., Della, V., & Kristin, D. M. (2024). Critical Factors Influencing Impulsive Buying in Live Streaming E-Commerce Environments: A Systematic Literature Review. International Conference on Electrical, Computer, and Energy Technologies, ICECET 2024. https://doi.org/10.1109/ICECET61485.2024.10698671
Batthula, V. J. R., Segall, R. S., & Cingireddy, A. R. (2023). Post-Pandemic Analysis of the Broader Impact of COVID-19 on the World’s Economy, Health and Education. Proceedings of World Multi-Conference on Systemics, Cybernetics and Informatics, WMSCI, 2023-Septe, 286–293. https://doi.org/10.54808/WMSCI2023.01.286
Bettiol, M., Capestro, M., Di Maria, E., & Micelli, S. (2023). How SMEs respond to an exogenous shock: Diversification, servitization and digitalization. Journal of Digital Economy, 2, 221–232. https://doi.org/10.1016/j.jdec.2024.01.006
Bozhko, L., & Shishkin, R. (2022). Solving the Logistics Companies’ Development Problems Using Information Technology. Lecture Notes in Networks and Systems, 402 LNNS, 790–798. https://doi.org/10.1007/978-3-030-96380-4_86
Bravo-Huivin, E. K., Cieza-Mostacero, S. E., Flores-Rodriguez, L. A., & Uceda-Davila, L. (2022). Systematic Review: Information Technologies as support in the Business Environment between the years 2000-2022. RISTI - Revista Iberica de Sistemas e Tecnologias de Informacao, 2022(E54), 327–340. https://www.scopus.com/inward/record.uri?eid=2-s2.0-85159202086&partnerID=40&md5=08bcac49afadfbfbf6ca06e03a8f8126
Cherrafi, A., Chiarini, A., Belhadi, A., El Baz, J., & Chaouni Benabdellah, A. (2022). Digital technologies and circular economy practices: vital enablers to support sustainable and resilient supply chain management in the post-COVID-19 era. TQM Journal, 34(7), 179–202. https://doi.org/10.1108/TQM-12-2021-0374
Chmet, F., Brescia, V., Degregori, G., & Biancone, P. (2024). Supply chain and logistics in smart cities: A systematic literature review. Journal of Infrastructure, Policy and Development, 8(7). https://doi.org/10.24294/jipd.v8i7.5525
Cho, H. Y., Lee, S. H., & Saini, R. (2022). What makes products look premium? The impact of product convenience on premiumness perception. Psychology and Marketing, 39(5), 875–891. https://doi.org/10.1002/mar.21626
Deng, F., Wang, Y., & Liang, X. (2020). Research on the Impact of Taobao Live Broadcasting on College Students’ Online Consumption Behavior Based on TAM Model. Advances in Intelligent Systems and Computing, 1190 AISC, 771–782. https://doi.org/10.1007/978-3-030-49829-0_57
Dwivedi, A., Srivastava, S., Agrawal, D., Jha, A., & Paul, S. K. (2023). Analyzing the Inter-relationships of Business Recovery Challenges in the Manufacturing Industry: Implications for Post-pandemic Supply Chain Resilience. Global Journal of Flexible Systems Management, 24, 31–48. https://doi.org/10.1007/s40171-023-00365-w
Dzogovic, S. A., & Bajrami, V. (2023). QUALITATIVE RESEARCH METHODS IN SCIENCE AND HIGHER EDUCATION. Human Research in Rehabilitation, 13(1), 156–166. https://doi.org/10.21554/hrr.042318
Eldem, B., Kluczek, A., & Bagiński, J. (2022). The COVID-19 Impact on Supply Chain Operations of Automotive Industry: A Case Study of Sustainability 4.0 Based on Sense–Adapt–Transform Framework. Sustainability (Switzerland), 14(10). https://doi.org/10.3390/su14105855
Fayola, F., Graciela, V., Chandra, V., & Sukmaningsih, D. W. (2024). Impact of Gamification Elements on Live Streaming ECommerce (Live Commerce). Procedia Computer Science, 245(C), 1065–1074. https://doi.org/10.1016/j.procs.2024.10.335
Ferreira, C., Cardoso, C., Travassos, M., Paiva, M., Pestana, M., Lopes, J. M., & Oliveira, M. (2021). Disorders, Vulnerabilities and Resilience in the Supply Chain in Pandemic Times. Logistics, 5(3). https://doi.org/10.3390/logistics5030048
Gamal, A., Abdel-Basset, M., & Chakrabortty, R. K. (2022). Intelligent model for contemporary supply chain barriers in manufacturing sectors under the impact of the COVID-19 pandemic. Expert Systems with Applications, 205. https://doi.org/10.1016/j.eswa.2022.117711
Gkikas, D. C., & Theodoridis, P. K. (2022). AI in Consumer Behavior. In Learning and Analytics in Intelligent Systems (Vol. 22, pp. 147–176). https://doi.org/10.1007/978-3-030-80571-5_10
Haddad, S. S., El-Desouky, Z. I., Ahmed, A. S., & Negi, S. (2023). The impact of COVID-19 on the pharmaceutical supply chain in Egypt: The case of Pharco Group. In Cases on International Business Logistics in the Middle East (pp. 92–109). https://doi.org/10.4018/978-1-6684-4686-7.ch005
Han, B. R., Sun, T., Chu, L. Y., Wu, L., & Xu, Y. (2019). Connecting customers and merchants offline: Experimental evidence from the commercialization of last-mile pickup stations at alibaba. 40th International Conference on Information Systems, ICIS 2019. https://www.scopus.com/inward/record.uri?eid=2-s2.0-85103441510&partnerID=40&md5=4bfbb5c6dceafb26e5f71d5b777df747
Handayani, W., Widianarko, B., & Pratiwi, A. R. (2021). The water use for batik production by batik SMEs in Jarum Village, Klaten Regency, Indonesia: What are the key factors? IOP Conference Series: Earth and Environmental Science, 716(1). https://doi.org/10.1088/1755-1315/716/1/012004
Henry, P. (2020). How Packaging Repackages Itself for E-commerce. Package Printing, 67(3), 20–23. https://www.scopus.com/inward/record.uri?eid=2-s2.0-85189346693&partnerID=40&md5=ce23f937fabf4155bf271a1f0129dc85
Hu, L., & Min, Q. (2020). Live commerce: Understanding how live streaming influences sales and reviews. International Conference on Information Systems, ICIS 2020 - Making Digital Inclusive: Blending the Local and the Global. https://www.scopus.com/inward/record.uri?eid=2-s2.0-85103443485&partnerID=40&md5=d093b6765816c79afb0ecb669c68245e
Hung, J. (2023). How southeast Asia can better arrange and deliver internet policies so as to defy the digital divide. In Digital Literacy and Inclusion: Stories, Platforms, Communities (pp. 61–77). https://doi.org/10.1007/978-3-031-30808-6_5
Iyer, G., Grewal, D., & Rothenberger, S. (2017). Impacts of Price Transparency on Consumer Price Fairness Perspections and Behavioral Intentions. In Developments in Marketing Science: Proceedings of the Academy of Marketing Science (p. 496). https://doi.org/10.1007/978-3-319-50008-9_135
Jones, J. W., Verma, B. P., Nokes, S., Verma, L., Zazueta, F., & Rider, A. (2020). Toward circular food and agricultural systems. Resource: Engineering and Technology for Sustainable World, 27(3), 15–17. https://www.scopus.com/inward/record.uri?eid=2-s2.0-85090779978&partnerID=40&md5=e19872b81fba08e1532687017625c297
Kang, J., Alejandro, T. B., & Groza, M. D. (2015). Customer-company identification and the effectiveness of loyalty programs. Journal of Business Research, 68(2), 464–471. https://doi.org/10.1016/j.jbusres.2014.06.002
Kansheba, J. M. P., & Wald, A. E. (2020). Entrepreneurial ecosystems: a systematic literature review and research agenda. Journal of Small Business and Enterprise Development, 27(6), 943–964. https://doi.org/10.1108/JSBED-11-2019-0364
Kazancoglu, Y., Ekinci, E., Mangla, S. K., Sezer, M. D., & Ozbiltekin-Pala, M. (2023). Impact of epidemic outbreaks (COVID-19) on global supply chains: A case of trade between Turkey and China. Socio-Economic Planning Sciences, 85. https://doi.org/10.1016/j.seps.2022.101494
Kowanda, D., Firdaus, M., Pasaribu, R. B. F., & Nawangsari, S. (2018). Lesson from Tokopedia.com: E-commerce success factor analysis: A case study from Indonesian unicorn. 2018 International Conference on Information Management and Processing, ICIMP 2018, 2018-January, 61–65. https://doi.org/10.1109/ICIMP1.2018.8325842
Kremljak, Z. (2015). Study of e-commerce advantages for e-supply chains. Annals of DAAAM and Proceedings of the International DAAAM Symposium, 2015-January, 89–96. https://doi.org/10.2507/26th.daaam.proceedings.013
Kumar, V., Alshazly, H., Idris, S. A., & Bourouis, S. (2021). Evaluating the impact of covid-19 on society, environment, economy, and education. Sustainability (Switzerland), 13(24). https://doi.org/10.3390/su132413642
Le, Q. V, & Tran, T. T. (2023). E-Commerce and Digital Financial Services During COVID-19 and Potential for Expansion in Post-pandemic: Insights from Vietnamese Consumer Behaviors. In Information Systems Research in Vietnam, Volume 2: A Shared Vision and New Frontiers (pp. 23–36). https://doi.org/10.1007/978-981-99-4792-8_3
Lee, P. T.-W., Song, Z.-Y., Lin, C.-W., Lam, J. S. L., & Chen, J. (2025). New framework of port logistics in the post-COVID-19 period with 6th-generation ports (6GP) model. Transport Reviews, 45(1), 77–93. https://doi.org/10.1080/01441647.2024.2405205
Lestari, E. D., Abd Hamid, N., Shamsuddin, R., Kurniasari, F., & Yaacob, Z. (2024). Investigating the factors of SMEs’ business resilience in the post-pandemic crisis of COVID-19 with technology adoption as a quasi-moderator: a multigroup analysis of Indonesian and Malaysian SMEs. Cogent Business and Management, 11(1). https://doi.org/10.1080/23311975.2023.2301135
Li, W. (2023). Pricing Strategies in a Dynamic Market. In Management for Professionals: Vol. Part F1311 (pp. 183–209). https://doi.org/10.1007/978-981-99-5253-3_8
Liu, L. (2020). Application of computer-aided in the theoretical impact of international trade and the analysis of real challenge for electronic commerce on international trade. Journal of Physics: Conference Series, 1648(2). https://doi.org/10.1088/1742-6596/1648/2/022147
Lu, X., & Lin, Z. (2021). COVID-19, Economic Impact, Mental Health, and Coping Behaviors: A Conceptual Framework and Future Research Directions. Frontiers in Psychology, 12. https://doi.org/10.3389/fpsyg.2021.759974
Lukito-Budi, A. S., Manik, H. F. G. G., & Indarti, N. (2023). Reorienting the organisational strategy of SMEs during the COVID-19 crisis: can entrepreneurial orientation help? Journal of Strategy and Management, 16(1), 28–40. https://doi.org/10.1108/JSMA-07-2021-0156
Mahapatra, S. K., & Sarin, V. (2023). Changing World Economic Order in the Post- Pandemic Period. In Changing World Economic Order in the Post- Pandemic Period. https://doi.org/10.4018/978-1-7998-6896-5
Maharaj, A., & Doorasamy, M. (2024). SME resilience: Critical financial planning success factors post-COVID-19. Investment Management and Financial Innovations, 21(3), 64–73. https://doi.org/10.21511/imfi.21(3).2024.06
Mai, Z. (2023). Mobile E-commerce Application Based on 5g Network. Lecture Notes in Electrical Engineering, 1045 LNEE, 287–293. https://doi.org/10.1007/978-981-99-2287-1_41
Mao, Z., & Huo, W. (2023). Descriptive Study. In Textbook of Clinical Epidemiology: for Medical Students (pp. 37–60). https://doi.org/10.1007/978-981-99-3622-9_3
Min, H. (2023). Assessing the impact of a COVID-19 pandemic on supply chain transformation: an exploratory analysis. Benchmarking, 30(6), 1765–1781. https://doi.org/10.1108/BIJ-04-2022-0260
Miñan Olivos, G. S., Del Busto Valdez, M. Y., Espinoza Tumpay, J. H., Castillo Martínez, W. E., & Chávez, J. J. T. (2024). E-commerce to Increase Sales in a Peruvian Importer of Hardware Items. Springer Proceedings in Business and Economics, 1051–1061. https://doi.org/10.1007/978-3-031-49105-4_60
Mishra, N. P., Das, S. S., Yadav, S., Khan, W., Afzal, M., Alarifi, A., kenawy, E.-R., Ansari, M. T., Hasnain, M. S., & Nayak, A. K. (2020). Global impacts of pre- and post-COVID-19 pandemic: Focus on socio-economic consequences. Sensors International, 1. https://doi.org/10.1016/j.sintl.2020.100042
Molla, A., & Heeks, R. (2007). Exploring e-commerce benefits for businesses in a developing country. Information Society, 23(2), 95–108. https://doi.org/10.1080/01972240701224028
Muhammad, S., Yin, Z., & Rasheed, M. H. U. (2024). Observing the COVID-19 pandemic SOPs and sales performance: Evidence from Khyber Pakhtunkhwa, Pakistan. European Research on Management and Business Economics, 30(3). https://doi.org/10.1016/j.iedeen.2024.100262
Mukherjee, A., Scott, J. M., Deakins, D., & McGlade, P. (2023). “Stay home, save SMEs”? The impact of a unique strict COVID-19 lockdown on small businesses. International Journal of Entrepreneurial Behaviour and Research, 29(8), 1884–1905. https://doi.org/10.1108/IJEBR-02-2023-0099
Mumford, M. D., Hester, K. S., & Robledo, I. C. (2011). Creativity in Organizations. In Handbook of Organizational Creativity (pp. 3–16). https://doi.org/10.1016/B978-0-12-374714-3.00001-X
Nandal, N., Tanwar, R., Saketh, M., & Pilania, U. (2024). Impact of COVID-19 on People. Lecture Notes in Networks and Systems, 915, 149–163. https://doi.org/10.1007/978-981-97-0700-3_11
Nani, G. V, & Ndlovu, I. (2022). SURVIVAL OF THE FITTEST. HOW SMALL AND MEDIUM ENTERPRISES (SMES) IN THE BULAWAYO METROPOLITAN PROVINCE, ZIMBABWE, EXPERIENCED THE COVID-19 PANDEMIC. Journal of Global Business and Technology, 18(1), 56–70. https://www.scopus.com/inward/record.uri?eid=2-s2.0-85132183664&partnerID=40&md5=53fd09a2e1e3b394b0a670f761729375
Nazirii, D., Belton, B., Loison, S. A., Reardon, T., Shikuku, K. M., Kaguongo, W., Maina, K., Ogello, E., & Obiero, K. (2023). COVID-19 disruptions and pivoting in SMEs in the hidden middle of Kenya’s potato and fish value chains. International Food and Agribusiness Management Review, 26(3), 409–433. https://doi.org/10.22434/IFAMR2022.0120
Nevado-Peña, D., López-Ruiz, V.-R., & Alfaro-Navarro, J.-L. (2019). Improving quality of life perception with ICT use and technological capacity in Europe. Technological Forecasting and Social Change, 148. https://doi.org/10.1016/j.techfore.2019.119734
Nicola, M., Alsafi, Z., Sohrabi, C., Kerwan, A., Al-Jabir, A., Iosifidis, C., Agha, M., & Agha, R. (2020). The socio-economic implications of the coronavirus pandemic (COVID-19): A review. International Journal of Surgery, 78, 185–193. https://doi.org/10.1016/j.ijsu.2020.04.018
Oliveira, J. B., Jin, M., Lima, R. S., Kobza, J. E., & Montevechi, J. A. B. (2019). The role of simulation and optimization methods in supply chain risk management: Performance and review standpoints. Simulation Modelling Practice and Theory, 92, 17–44. https://doi.org/10.1016/j.simpat.2018.11.007
Paré, D. J. (2003). Does this site deliver? B2B e-commerce services for developing countries. Information Society, 19(2), 123–134. https://doi.org/10.1080/01972240309457
Paul, A., Shukla, N., & Trianni, A. (2023). Modelling supply chain sustainability challenges in the food processing sector amid the COVID-19 outbreak. Socio-Economic Planning Sciences, 87. https://doi.org/10.1016/j.seps.2023.101535
Paul, S. K., Chowdhury, P., Moktadir, M. A., & Lau, K. H. (2021). Supply chain recovery challenges in the wake of COVID-19 pandemic. Journal of Business Research, 136, 316–329. https://doi.org/10.1016/j.jbusres.2021.07.056
Pınar, A., Yenice, O. H., Özcan, T., Konyalıoğlu, A. K., & Apaydın, T. B. (2024). The Impact of the COVID-19 Outbreak on Customer Purchasing Behavior in the E-commerce Sector Project. Lecture Notes in Mechanical Engineering, 16–29. https://doi.org/10.1007/978-3-031-53991-6_2
Popović-Pantić, S., Semenčenko, D., & Vasilić, N. (2020). Women entrepreneurship in the time of COVID-19 pandemic: The case of Serbia. Journal Women’s Entrepreneurship and Education, 2020(3–4), 23–40. https://doi.org/10.28934/jwee20.34.pp23-40
Porsan, P. W., Surja, S., & Kurniawati, H. (2024). The Impact of Social Media’s Live Shopping Feature on the Behavioural Responses of Indonesia’s Generation Z. 2024 International Conference on Intelligent Cybernetics Technology and Applications, ICICyTA 2024, 720–725. https://doi.org/10.1109/ICICYTA64807.2024.10913375
Presutti, M., & Odorici, V. (2019). Linking entrepreneurial and market orientation to the SME’s performance growth: the moderating role of entrepreneurial experience and networks. International Entrepreneurship and Management Journal, 15(3), 697–720. https://doi.org/10.1007/s11365-018-0533-4
Ridhwan, M. M., Suryahadi, A., Rezki, J. F., & Andariesta, D. T. (2025). The impact of COVID-19 on the labour market and the role of E-commerce development in developing countries: Evidence from Indonesia. Journal of the Asia Pacific Economy, 30(1), 84–127. https://doi.org/10.1080/13547860.2023.2195710
Saer, O. R., Caesar, L. A. Y., Carnika, W., Candra, S., Loang, O. K., & Larasati, A. (2024). The Reality of Consumer Behavior in Online Shopping After the Outbreak in Indonesia. 11th International Conference on ICT for Smart Society: Integrating Data and Artificial Intelligence for a Resilient and Sustainable Future Living, ICISS 2024 - Proceeding. https://doi.org/10.1109/ICISS62896.2024.10751044
Sanchez-Duque, J. A., Orozco-Hernandez, J. P., Marin-Medina, D. S., Arteaga-Livias, K., Pecho-Silva, S., Rodriguez-Morales, A. J., & Dhama, K. (2020). Economy or health, constant dilemma in times of pandemic: The case of Coronavirus disease 2019 (COVID-19). Journal of Pure and Applied Microbiology, 14(1), 717–720. https://doi.org/10.22207/JPAM.14.SPL1.07
Santhosh Kumar, V., Sakthi Balan, G., Jayakrishna, K., Rajyalakshmi, G., Joshua, R. N., Adithya, R. N., & Aravind Raj, S. (2024). The Impact and Restoration of Supply Chain Sustainability Across Diverse Industrial Sectors Post-pandemics. In Lecture Notes on Multidisciplinary Industrial Engineering: Vol. Part F3358 (pp. 531–538). https://doi.org/10.1007/978-981-97-4700-9_50
satpathy, A. S., Sahoo, S. K., Mohanty, A., & Mohanty, P. P. (2025). Strategies for enhancements of MSME resilience and sustainability in the post-COVID-19 era. Social Sciences and Humanities Open, 11. https://doi.org/10.1016/j.ssaho.2024.101223
Schleifenheimer, M., & Ivanov, D. (2024). Pharmaceutical retail supply chain responses to the COVID-19 pandemic. Annals of Operations Research. https://doi.org/10.1007/s10479-024-05866-0
Sekar, D., & Bhuvaneswari, M. (2024). Exploring the depths: Qualitative research in psychology. In Methodologies and Ethics for Social Sciences Research (pp. 267–292). https://doi.org/10.4018/979-8-3693-1726-6.ch014
Shadkam, E., & Irannezhad, E. (2025). A comprehensive review of simulation optimization methods in agricultural supply chains and transition towards an agent-based intelligent digital framework for agriculture 4.0. Engineering Applications of Artificial Intelligence, 143. https://doi.org/10.1016/j.engappai.2024.109930
Shahin, R., Shahin, A., & Dulebenets, M. A. (2024). A Survey of Crowdsourcing in Last-Mile Delivery in the Optimization Literature. In Lecture Notes on Data Engineering and Communications Technologies (Vol. 208, pp. 371–392). https://doi.org/10.1007/978-3-031-59131-0_17
Sharma, G. D., Kraus, S., Talan, A., Srivastava, M., & Theodoraki, C. (2024). Navigating the storm: the SME way of tackling the pandemic crisis. Small Business Economics, 63(1), 221–241. https://doi.org/10.1007/s11187-023-00810-1
Sharma, H., Saxena, A., Pandey, M., & Pandey, D. K. (2025). Strategies for enhancing customer experience and loyalty in electronic commerce. In Multidisciplinary Approaches to AI, Data, and Innovation for a Smarter World (pp. 55–68). https://doi.org/10.4018/979-8-3693-9375-8.ch004
Silva, A. R., Mena, R., & Coelho, F. (2024). Understand Fashion Consumer Profile Sustainable Textile in Portugal—Sustainable Makers Marketplace Case Study. Smart Innovation, Systems and Technologies, 344, 217–230. https://doi.org/10.1007/978-981-99-0333-7_17
Sinaga, Z., Montororing, Y. D. R., & Muhazir, A. (2022). Design of conveyor table with quality function deployment method and statistical analysis of anthropometry data approach as a physical distance tool for SMEs. Journal of Physics: Conference Series, 2157(1). https://doi.org/10.1088/1742-6596/2157/1/012031
Sumbal, M. S., Ahmed, W., Shahzeb, H., & Chan, F. (2023). Sustainable Technology Strategies for Transportation and Logistics Challenges: An Implementation Feasibility Study. Sustainability (Switzerland), 15(21). https://doi.org/10.3390/su152115224
Tambunan, T. T. H. (2023). Digital Inclusion and Micro and Small Enterprises:The Indonesia Story. In Sustainable Development and the Digital Economy: Human-centricity, Sustainability and Resilience in Asia (pp. 34–63). https://doi.org/10.4324/9781003388753-3
Timbayo, O. O., Wijaya, D. I., Ikhsan, R. B., & Putri, S. A. (2025). Behavioural Analysis of Traditional Clothing Traders Toward E-Commerce Adoption: A Pathway to Business Sustainability. IOP Conference Series: Earth and Environmental Science, 1488(1). https://doi.org/10.1088/1755-1315/1488/1/012030
Tolstoy, D., Melén Hånell, S., & Özbek, N. (2023). Effectual market creation in the cross-border e-commerce of small- and medium-sized enterprises. International Small Business Journal: Researching Entrepreneurship, 41(1), 35–54. https://doi.org/10.1177/02662426211072999
Tong, X., & Su, J. (2022). An empirical investigation into the effectiveness of cost transparency: Evidence from apparel brands. Journal of Marketing Communications, 29(8), 796–821. https://doi.org/10.1080/13527266.2022.2086285
Tudor, C. (2022). Integrated Framework to Assess the Extent of the Pandemic Impact on the Size and Structure of the E-Commerce Retail Sales Sector and Forecast Retail Trade E-Commerce. Electronics (Switzerland), 11(19). https://doi.org/10.3390/electronics11193194
van Herpen, E., & Bosmans, A. (2018). Arranging the assortment to arouse choice: Effects of goal-relevant assortment organization on food choice and variety perceptions. Food Quality and Preference, 64, 192–204. https://doi.org/10.1016/j.foodqual.2017.09.007
Weber, A. N. (2021). Responding to supply chain disruptions caused by the covid-19 pandemic: A black swan event for omnichannel retailers. Journal of Transport and Supply Chain Management, 15. https://doi.org/10.4102/jtscm.v15i0.628
West, M. A., & Sacramento, C. A. (2011). Creativity and Innovation. In Handbook of Organizational Creativity (pp. 359–385). https://doi.org/10.1016/B978-0-12-374714-3.00015-X
Zerbini, C., Aiolfi, S., Bellini, S., Luceri, B., & Vergura, D. T. (2022). Mobile shopping behavior: a bibliometric analysis. Sinergie, 40(2), 233–256. https://doi.org/10.7433/s118.2022.11
Zhang, L., Chen, J., Liu, Z., & Hao, Z. (2023). Digital Inclusive Finance, Financing Constraints, and Technological Innovation of SMEs—Differences in the Effects of Financial Regulation and Government Subsidies. Sustainability (Switzerland), 15(9). https://doi.org/10.3390/su15097144
Zhang, Z. (2024). Impact of digital transformation on global services trade flows. Applied Mathematics and Nonlinear Sciences, 9(1), 1–15. https://doi.org/10.2478/amns-2024-0879