Pengaruh self efficacy dan servant leadership terhadap organizational citizenship behavior melalui job crafting pada karyawan
DOI:
https://doi.org/10.26740/jim.v12n2.p350-365Keywords:
job crafting, organizational citizenship behavior, self efficacy, servant leadershipAbstract
This research aims to examine and analyze the influence of self-efficacy and servant leadership on organizational citizenship behavior through job crafting among employees of PDAM Kota Surabaya. The study adopts a quantitative research approach, and the sampling technique employed is proportionate random sampling, with a sample size of 136 respondents. Statistical analysis in this research utilizes Structural Equation Modeling (SEM) with AMOS 24 software. The findings confirm that self-efficacy has a positive and significant effect on organizational citizenship behavior, while servant leadership also has a positive and not significant impact on organizational citizenship behavior. Additionally, self-efficacy has a positive and significant influence on job crafting, and servant leadership similarly affects job crafting positively and significantly. Job crafting, in turn, has a positive and significant impact on organizational citizenship behavior. Furthermore, job crafting mediates the influence of both self-efficacy and servant leadership on organizational citizenship behavior.
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