Pengaruh Work Family Conflict dan Emotional Exhaution terhadap Kinerja Perawat Wanita melalui Organizational Commitment pada Rumah Sakit Petrokimia Gresik
DOI:
https://doi.org/10.26740/jim.v9n1.p167-181Keywords:
emotional exhaustion, job performance, organizational commitment, work family conflict.Abstract
This research aims to analyze the impact of work-family conflict and emotional exhaustion on female nurse performance through organizational commitment in Petrokimia Gresik Hospital. This study is using quantitative methods. The population in this study is 46 respondents. Saturation sampling is the sampling technique used in this study and obtained 46 respondents. Structural Equation Modeling (SEM) with the help of software SmartPLS is the analysis technique used in this study. The study found that work-family conflict has a significant negative effect on job performance. Work-family conflict has a significant negative effect on organizational commitment. Emotional exhaustion has a significant negative effect on job performance. Emotional exhaustion has a significant negative effect on organizational commitment. Organizational commitment has a significant positive effect on job performance. Work-family conflict has a significant result in job performance through organizational commitment. Emotional exhaustion has a significant result in job performance through organizational commitment.
References
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Rehman, O., Karim, F., Rafiq, M., & Mansoor, A. (2012). The Mediating Role of Organizational Commitment between Emotional Exhaustion and Turnover Intention among Customer Service Representatives in Pakistan. African Journal of Business Management, 6(34), 96079616. https://doi.org/10.5897/ajbm11.2411
Santika, P. B., & Sudibia, G. A. (2017). Pengaruh Kelelahan Emosional terhadap Kepuasan Kerja dan Komitmen Organisasi. E-Jurnal Manajemen Unud, 6(2), 634662.
Septyaningsih, R., & Palupiningdyah. (2017). Pengaruh Beban Kerja Berlebih dan Konflik Pekerjaan Keluarga terhadap Kinerja melalui Kelelahan Emosional. Management Analysis Journal, 6(4), 461472. https://doi.org/10.15294/maj.v6i4.18341
Setyawan, D. (2019). Pengaruh Work Family Conflict, Stres Kerja dan Kepuasan Kerja terhadap Kinerja Karyawan (Studi pada Karyawan Wanita PT. Putra Tunas Subur Pacitan). Jurnal Manajemen Universitas Muhammadiyah Yogyakarta, 13, 27.
Sihaloho, R. D., & Handayani, R. (2018). Pengaruh work-to-family conflict terhadap komitmen the effect of work-to-family conflict on Organizational Commitments in Indonesia Port I ( Persero ) Medan. Jurnal Konsep Bisnis Dan Manajemen, 5(1), 2538.
Sudirno, H. D., & Nurvianti, D. V. (2015). Konflik Peran dan Kelelahan Emosional Pengaruhnya terhadap Kinerja Dosen pada Universitas Majalengka. Jurnal Ilmiah Manajemen Dan Akuntansi, 2(1).
Suharto, Suyanto, & Hendri, N. (2019). The Impact of Organizational Commitment on Job Performance. International Journal of Economics and Business Administration, 7(2), 189206. https://doi.org/10.35808/ijeba/227
Tourigny, L., Baba, V. V., Han, J., & Wang, X. (2013). Emotional Exhaustion and Job Performance: The Mediating Role of Organizational Commitment. International Journal of Human Resource Management, 24(3), 514532. https://doi.org/10.1080/09585192.2012.694109
Zain, A. N. D., & Setiawati, T. (2019). Influence of Work Family Conflict and Job Satisfaction on Medical Employee Performance through Organizational Commitment. Review of Integrative Business and Economics Research, 8(1), 119. https://search.proquest.com/docview/2088048618?accountid=17242
Zhen, Y. A. (2013). The Impact of Communication Satisfaction and Emotional Exhaustion on Organizational Commitment. Master of Business Administration, no 3(April), 95.
Ahmed, N. O. A. (2015). Impact of Emotional Exhaustions on Turnover Intentions: A Mediating Role of Organizational Commitment in Higher Education Institutes of Saudi Arabia. International Journal of Economics and Business Administration, III(3), 1326. https://doi.org/10.35808/ijeba/76
Akintayo, D. I. (2010). Work Family Role Conflict and Organizational Commitment among Industrial Workers in Nigeria. Journal of Psychology and Counseling, 2(1), 18. http://www.academicjournals.org/JPC
Askolani, A., & Maulid, D. L. (2019). The Effect of Job Satisfaction and Organizational Commitment to Performance of Employees Dinas Pendidikan Kota Bandung. 1st International Conference on Economics, Business, Entrepreneurship, and Finance, 65(Icebef 2018), 264269. https://doi.org/10.2991/icebef-18.2019.60
Churiyah, M. (2017). Pengaruh Kelelahan Emosional Terhadap Kepuasan Kerja Dan Komitmen Organisasional. E-Jurnal Manajemen Universitas Udayana, 6(2), 255170.
Herlina, & Rachmawati, R. (2014). Pengaruh Emotional Labor dan Emotional Exhaustion terhadap Kepuasan Kerja dan Komitmen Organisasional Afektif pada Flight Attendant Studi Kasus pada Perusahaan Garuda Indonesia Tbk . Abstrak The Effect of Emotional Labor and Emotion Exhaustion toward Job. Management, Faculty of Economic, University of Indonesia, Depok, Indonesia., 120.
Jenitta, J. N., & Elangkumaran, P. (2013). An Impact of Work Family Conflict on Organizational Commitment: A Study of Staff Members at Peoples Bank in Trincomalee District. International Journal Of Research In Commerce & Management, 4(11), 09762183.
Khan, M. R., & Zia-Ud-Din. (2013). The impact of Organizational Commitment on Employees Job Performance. œA study of Oil and Gas sector of Pakistan. International Islamic University, Islamabad, 3(1984), 30.
Khulub, T., & Hidayati, L. A. (2019). Peran Ganda dan Kelelahan Emosional terhadap Komitmen Organisasi dengan Kepuasan Kerja sebagai Variabel Mediasi pada Karyawati CV. Nika Indonesia. Jurnal Maksipreneur, 2(1), 119.
Memari, N., Mahdieh, O., & Marnani, A. B. (2013). The Impact of Organizational Commitment on Employees Job Performance. œA study of Meli Bank. Interdisciplinary Journal of Contemporary Research in Business, 5(5), 164171.
Mubassyir, A. H., & Herachwati, N. (2014). Pengaruh Work-Family Conflict terhadap Kinerja Perawat Wanita dengan Variabel Intervening Komitmen Organisasional di RSUD Bhakti Dharma Husada Surabaya. Manajemen Teori Dan Terapan, 7(3), 143162.
Murty, W. A., & Hudiwinarsih, G. (2012). Pengaruh Kompensasi, Motivasi dan Komitmen Organisasional terhadap Kinerja Karyawan bagian Akuntansi (Studi Kasus pada Perusahaan Manufaktur di Surabaya). The Indonesian Accounting Review, 2(02), 215. https://doi.org/10.14414/tiar.v2i02.97
Nabila, A., Utami, H. N., & Aini, E. K. (2019). Pengaruh Work Family Conflict Terhadap Kinerja Karyawan Melalui Stres Kerja (Studi Pada Karyawan divisi Operational dan Servis pada PT. Bank BRI Syariah, Tbk. Jurnal Administrasi Bisnis, 73(2), 5767.
Rehman, O., Karim, F., Rafiq, M., & Mansoor, A. (2012). The Mediating Role of Organizational Commitment between Emotional Exhaustion and Turnover Intention among Customer Service Representatives in Pakistan. African Journal of Business Management, 6(34), 96079616. https://doi.org/10.5897/ajbm11.2411
Santika, P. B., & Sudibia, G. A. (2017). Pengaruh Kelelahan Emosional terhadap Kepuasan Kerja dan Komitmen Organisasi. E-Jurnal Manajemen Unud, 6(2), 634662.
Septyaningsih, R., & Palupiningdyah. (2017). Pengaruh Beban Kerja Berlebih dan Konflik Pekerjaan Keluarga terhadap Kinerja melalui Kelelahan Emosional. Management Analysis Journal, 6(4), 461472. https://doi.org/10.15294/maj.v6i4.18341
Setyawan, D. (2019). Pengaruh Work Family Conflict, Stres Kerja dan Kepuasan Kerja terhadap Kinerja Karyawan (Studi pada Karyawan Wanita PT. Putra Tunas Subur Pacitan). Jurnal Manajemen Universitas Muhammadiyah Yogyakarta, 13, 27.
Sihaloho, R. D., & Handayani, R. (2018). Pengaruh work-to-family conflict terhadap komitmen the effect of work-to-family conflict on Organizational Commitments in Indonesia Port I ( Persero ) Medan. Jurnal Konsep Bisnis Dan Manajemen, 5(1), 2538.
Sudirno, H. D., & Nurvianti, D. V. (2015). Konflik Peran dan Kelelahan Emosional Pengaruhnya terhadap Kinerja Dosen pada Universitas Majalengka. Jurnal Ilmiah Manajemen Dan Akuntansi, 2(1).
Suharto, Suyanto, & Hendri, N. (2019). The Impact of Organizational Commitment on Job Performance. International Journal of Economics and Business Administration, 7(2), 189206. https://doi.org/10.35808/ijeba/227
Tourigny, L., Baba, V. V., Han, J., & Wang, X. (2013). Emotional Exhaustion and Job Performance: The Mediating Role of Organizational Commitment. International Journal of Human Resource Management, 24(3), 514532. https://doi.org/10.1080/09585192.2012.694109
Zain, A. N. D., & Setiawati, T. (2019). Influence of Work Family Conflict and Job Satisfaction on Medical Employee Performance through Organizational Commitment. Review of Integrative Business and Economics Research, 8(1), 119. https://search.proquest.com/docview/2088048618?accountid=17242
Zhen, Y. A. (2013). The Impact of Communication Satisfaction and Emotional Exhaustion on Organizational Commitment. Master of Business Administration, no 3(April), 95.
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2021-03-31
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Lestari, D. A., & Budiono, B. (2021). Pengaruh Work Family Conflict dan Emotional Exhaution terhadap Kinerja Perawat Wanita melalui Organizational Commitment pada Rumah Sakit Petrokimia Gresik. Jurnal Ilmu Manajemen, 9(1), 167–181. https://doi.org/10.26740/jim.v9n1.p167-181
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