Pengaruh Resiliensi Karyawan terhadap Kinerja Karyawan melalui Kepuasan Hidup
DOI:
https://doi.org/10.26740/jim.v9n2.p830-843Keywords:
employee performance, employee resilience, life satisfactionAbstract
The focus in this study is to discuss the effect of employee resilience on employee performance with life satisfaction as a mediation variable. The object of this research is the nurses at Rumah Sakit Islam Surabaya with the respondents is 71 nurses. This study used quantitative methods to process questionnaires that have previously been distributed online. Then used statistical analysis Partial Least Square with smartPLS 3.3 program. This study shows that there is a positive and significant influence between employee resilience to performance and employee life satisfaction. However, there was no significant influence found between satisfaction on employee performance. Furthermore, the relationship between employee resilience and employee performance through life satisfaction variables as a mediation was not found to have a significant effect. The implication of this research is that to maintain and improve the performance of nurses, it is necessary to have adaptive and resilient nurses in facing various challenges in the world of work, regardless of the level of life satisfaction of nurses.References
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Ann, A., Alfa, G., Rachmatin, D., & Agustina, F. (2017). Keputusan Konsumen Dengan Structural Equation Modeling Partial Least Square. EurekaMatika, 5, 5971. https://ejournal.upi.edu/index.php/JEM/article/view/9599
Athota, V. S., Budhwar, P., & Malik, A. (2020). Influence of Personality Traits and Moral Values on Employee Well-Being, Resilience and Performance: A Cross-National Study. Applied Psychology, 69(3), 653685. https://doi.org/https://doi.10.1111/apps.12198
Ayala, J.C., Manzano, G. (2014). The resilience of the entrepreneur. Influence on the success of the business. A longitudinal analysis. J. Econ. Psychol, 42(126135).
Badan Pusat Statistik. (2020). Survei Dampak COVID-19 terhadap Pelaku Usaha di Indonesia. (https://covid-19.bps.go.id/publikasi/detail/9. diakses pada 2 Februari 2021).
Bardoel, E. A., Pettit, T. M., De Cieri, H., & McMillan, L. (2014). Employee resilience: An emerging challenge for HRM. Asia-Pacific Journal of Human Resources, 52, 279297.
Berlemann, M. (2016). Does hurricane risk affect individual well-being¯? Empirical evidence on the indirect effects of natural disasters. Ecological Economics, 124(99113.).
Bonnano, G. A. (2005). Clarifying and extending the construct of adult resilience. American Psychologist, 60(265267).
Budhiasa, S. (2016). Analisis Statistik Multivariate Dengan Aplikasi SEM PLS SMARTPLS 3.2.6 (J. Atmaja (ed.). Udayana Unversity Press. http://udayanapress.unud.ac.id
Chaplin, J. (2006). Kamus Lengkap Psikologi. Jakarta : PT. Raja Grafindo Persada.
Chughtai, A. A. (2019). A Closer Look at the Relationship between Life Satisfaction and Job Performance. International Society for Quality of Life Studies, https://doi.org/https://doi.org/10.1007/s11482-019-09793-2
Clohessy, T., Whelan, E., & Paradis, K. F. (2020). Does passion for physical activity spillover into performance at work¯? Examining the direct and indirect effects of passion and life satisfaction on organisational performance and innovativeness. International Journal of Sport and Exercise Psychology, 121. https://doi.org/10.1080/1612197X.2020.1766537
Cohn, MA, Fredrickson, BL, Brown, SL, Mikels, JA, & Conway, A. M. (2009). Happiness unpacked: Positive emotions increase life satisfaction by building resilience. Emotion, 9(3), 361368. https://doi.org/10.1037/a0015952
Cooper, C. L., Liu, Y. P., & Tarba, S. Y. (2014). Resilience, HRM practices and impact on organizational performance and employee well-being. The International Journal of Human Resource Management, Special Issue 25, 2466-2471.
Cropanzano, R., & Wright, T. A. (2001). When a œhappy worker is really a œproductive worker¯: A review and further refinement of the happy-productive worker thesis. Consulting Psychology Journal¯: Practice & Research, 53, 182199.
Demiral, Ö. (2018). Commuting Stress-Turnover Intention Relationship and the Mediating Role of Life Satisfaction: An Empirical Analysis of Turkish Employees. Social Sciences, 7(9), 147. https://doi.org/10.20944/preprints201807.0299.v1.
Dewayani, T. (2020). Flexible Working Space (FWS) Sebagai New Normal Kementerian Keuangan Pasca Pandemi Covid-19. (https://www.djkn.kemenkeu.go.id/artikel/baca/13122/Flexible-Working-Space-FWS-Sebagai-New-Normal-Kementerian-Keuangan-Pasca-Pandemi-Covid-19.html, diakses pada 2 Februari 2021).
Diener, E., & Lucas, R. (2000). Subjective Emotional Well-Being. In M. Lewis & J. M. Haviland-Jones (Eds.), Handbook of Emotions. New York : Guilford.
Diener, E., Emmons, R. A., Larsen, R. J., & Griffin, S. (1985). The satisfaction with life scale. Journal of Personality Assessment, 717(49).
Erdogan, B., Bauer, T. N., Truxillo, D. M., & Mansfield, L. R. (2012). Whistle while you work¯: A review of the life satisfaction literature. Journal of Management, 38, 10381083.
Fisher, R., Maritz, A., & Lobo, A. (2016). Does individual resilience influence entrepreneurial success. Academy of Entrepreneurship Journal, 22(2), 3953.
Gito, M., Ihara, H., & Ogata, H. (2013). The relationship of resilience, hardiness, depression and burnout among Japanese psychiatric hospital nurses. Journal of Nursing Education and Practice, 3(11), 12. https://doi.org/https¯:// doi.org/10.5430/jnep.v3n11p12
Greguras, G. J., & Diefendorff, J. M. (2010). Why does proactive personality predict employee life satisfaction and work behaviors¯? A field investigation of the mediating role ofthe self-concordance model. Personnel Psychology, 63, 539560.
Hall, C. M., Malinen, S., Vosslamber, R., & Wordsworth, R. (2016). Business and post-disaster management¯: business, organisational and consumer resilience and the christchurch earthquakes. London : Routledge.
Hallak, R., Assaker, G., Connor, P. O., & Lee, C. (2018). The Effects of Resilience, Creative Self-efficacy, Innovation and Industry Experience. Journal of Retailing and Consumer Services, 40(May 2017), 229240. https://doi.org/10.1016/j.jretconser.2017.10.014
Hayat, S. Z., Khan, S., & Sadia, R. (2016). Resilience, wisdom, and life satisfaction in elderly living with families and in old-age homes. Pakistan Journal of Psychological Research, 31(2), 475494. https://doi.org/doi:10.1016/.j.jaging.2012.03.004
Holling, C. S. (1973). Resilience and stability of ecological system. Ecological System, 4 (Annu. Rev.), 123.
Hyo, S.J., Hye, H. Y. (2015). The impact of employees positive psychological capital on job satisfaction and organizational citizenship behaviors in the hotel. Int. J. Contemp. Hosp. Manag., 27(6), 11351156.
Jew, C. L., Green, K. E., & Kroger, J. (1999). Development and validation of a measure of resiliency. Measurement and Evaluation in Counseling and Development, 32(2), 7589.
Jones, M. D. (2006). Which is a Better Predictor of Job Performance: Job Satisfaction or Life Satisfaction? Michelle D. Jones Providence College. Management, 1955, 2043. https://doi.org/http://dx.doi.org/10.1037/t01069-000
Langer, N. (2004). Ketahanan dan spiritualitas¯: Landasan kekuatan konseling perspektif dengan orang tua. Gerontologi Pendidikan, 30, 611617.
Kistyanto, A., Budiono, Indawati, N., Fazlurrahman, H., Kautsar, A., & Rahman, Z. (2018). Food industry performance: Entrepreneurial leadership and human capital perspective. International Journal of Mechanical Engineering and Technology, 9(6), 11991208.
Lhalloubi, J., & Ibnchahid, F. (2020). Do resilience and work engagement enhance distribution manager performance? A study of the automotive sector. Journal of Distribution Science, 18(7), 517. https://doi.org/10.15722/JDS.18.7.202007.5
Li, P. P. (2020). Dialogue , Debate , and Discussion Organizational Resilience for a New Normal¯: Balancing the Paradox of Global Interdependence. Management and Organization Review, 17. https://doi.org/10.1017/mor.2020.30
Limnios, E. A. M., R, M., A, G., & G.M., S. (2014). The resilience architecture framework, four organizational archetypes. Eur. Manag. J. European Management, 32(104116).
Linnenluecke, M. K. (2017). Resilience in business and management research: A review of influential publications and a research agenda. International Journal of Management Reviews, 1(19), 430.
Liu, Y. (2018). Organizational Culture, Employee Resilience and Performance in the International Banking Industry. Birkbeck University of London, September, 1381. bbktheses.da.ulcc.ac.uk
Luthans, F., Youssef, C. M., & Avolio, B. J. (2007). Psychological capital¯: Developing the human competitive edge. New York : Oxford University Press.
Mangkunegara, A. (2010). Evaluasi Kinerja SDM. Bandung : PT Revika Aditama.
Margolis, S., Schwitzgebel, E., Ozer, D. J., & Lyubomirsky, S. (2019). A New Measure of Life Satisfaction: The Riverside Life Satisfaction Scale. Journal of Personality Assessment, 101(6), 621630. https://doi.org/10.1080/00223891.2018.1464457
Mathis, R. L., & John H. Jackson. (2008). Human Resource Management (Twelfth Ed, Issue 51). Thomson South-Western. http://ci.nii.ac.jp/naid/40017412209/
McNaughton, R.B., Gray, B. (2017). Entrepreneurship and resilient communities - Introduction to the special issue. J. Enterprising Communities: People Places Glob. Econ., 11 (1)(219).
Mungkasa, O. (2020). Bekerja dari Rumah (Working From Home/WFH): Menuju Tatanan Baru Era Pandemi COVID 19. Jurnal Perencanaan Pembangunan: The Indonesian Journal of Development Planning, 4(2), 126150. https://doi.org/10.36574/jpp.v4i2.119
Nurlaila. (2010). Manajemen Sumber Daya Manusia. Ternate : LepKhair.
Ong, J. O.¯ & Mahazan, M. (2020). Strategi pengelolaan sdm dalam peningkatan kinerja perusahaan berkelanjutan di era industri 4.0. Business Economic, Communication, and Social Sciences, 2(1), 159168.
Prajogo, W. (2016). The Influence Of Work Family Conflict And Work Family Synergy To Emotional Exahustion And Life Satisfaction And Their Influence To Performance. International Conference on Ethics of Business, Economics, and Social Science, 174187. https://eprints.uny.ac.id/41785/
Prayag, G., Spector, S., & Orchiston, C. (2019). Current Issues in Tourism Psychological Resilience , Organizational Resilience and Life Satisfaction in Tourism Firms¯: Insights From The Canterbury Earthquakes. Current Issues in Tourism, 118. https://doi.org/10.1080/13683500.2019.1607832
Rahman, M. F. W., Kistyanto, A., & Surjanti, J. (2020). Flexible work arrangements in Covid-19 pandemic era, influence employee performance: the mediating role of innovative work behavior. International Journal of Management, Innovation & Entrepreneurial Research, 6(2), 1022. https://doi.org/10.18510/ijmier.2020.622
Reivich, K. & Shatte, A. (2002). The Resilience Factor 7 Essential Skills Overcoming Lifes Inevitable Obstacles. New York : Random House.
Saoussany, A. M. A. (2018). Measure Individual Job Performance¯: Its Determinants and Its. Revue Du Contrôle de La Comptabilité et de lAudit, 356369.
Sedarmayanti. (2009). Tata Kerja dan Produktivitas Kerja. Bandung : CV Mandar Maju.
Sonnentag, S., Volmer, J., & Spychala, A. J. (2008). Job performance. The Sage Handbook of Organizational Behavior, 1(427447).
Staw, BM, Sutton, RI, & Pelled, L. (1994). Emosi positif karyawan dan hasil yang menguntungkan di tempat kerja. Ilmu Organisasi, 5, 5168.
Sutrisno, E. (2009). Manajemen Sumber Daya Manusia (Pertama). Jakarta : Kencana.
Taufik, T., & Ayuningtyas, E. A. (2020). Dampak Pandemi Covid 19 Terhadap Bisnis Dan Eksistensi Platform Online. Jurnal Pengembangan Wiraswasta, 22(01), 21. https://doi.org/10.33370/jpw.v22i01.389
Walpita, Y. N. (2020). High resilience leads to better work performance in nurses¯: Evidence from South Asia. Journal Nurses Management July 2019, 342350. https://doi.org/10.1111/jonm.12930
Wang, J., Cooke, F. L., & Huang, W. (2014). How resilient is the (future) workforce in China¯? A study of the banking sector and implications for human resource development. Asia Pacific Journal of Human Resources, 52(132154).
Welbourne, T. M., Johnson, D. E., & Erez, A. (1998). The role-based performance scale: Validity analysis of a theory-based measure. Academy of Management Journal, 41 (5)(540555). https://doi.org/https://doi.org/10. 5465/256941
Williams, L. J., & Anderson, S. E. (1991). Job Satisfaction and Organizational Commitment as Predictors of Organizational Citizenship and In-Role Behaviors. Journal of Management, 17(3), 601617. https://doi.org/10.1177/014920639101700305
Ann, A., Alfa, G., Rachmatin, D., & Agustina, F. (2017). Keputusan Konsumen Dengan Structural Equation Modeling Partial Least Square. EurekaMatika, 5, 5971. https://ejournal.upi.edu/index.php/JEM/article/view/9599
Athota, V. S., Budhwar, P., & Malik, A. (2020). Influence of Personality Traits and Moral Values on Employee Well-Being, Resilience and Performance: A Cross-National Study. Applied Psychology, 69(3), 653685. https://doi.org/https://doi.10.1111/apps.12198
Ayala, J.C., Manzano, G. (2014). The resilience of the entrepreneur. Influence on the success of the business. A longitudinal analysis. J. Econ. Psychol, 42(126135).
Badan Pusat Statistik. (2020). Survei Dampak COVID-19 terhadap Pelaku Usaha di Indonesia. (https://covid-19.bps.go.id/publikasi/detail/9. diakses pada 2 Februari 2021).
Bardoel, E. A., Pettit, T. M., De Cieri, H., & McMillan, L. (2014). Employee resilience: An emerging challenge for HRM. Asia-Pacific Journal of Human Resources, 52, 279297.
Berlemann, M. (2016). Does hurricane risk affect individual well-being¯? Empirical evidence on the indirect effects of natural disasters. Ecological Economics, 124(99113.).
Bonnano, G. A. (2005). Clarifying and extending the construct of adult resilience. American Psychologist, 60(265267).
Budhiasa, S. (2016). Analisis Statistik Multivariate Dengan Aplikasi SEM PLS SMARTPLS 3.2.6 (J. Atmaja (ed.). Udayana Unversity Press. http://udayanapress.unud.ac.id
Chaplin, J. (2006). Kamus Lengkap Psikologi. Jakarta : PT. Raja Grafindo Persada.
Chughtai, A. A. (2019). A Closer Look at the Relationship between Life Satisfaction and Job Performance. International Society for Quality of Life Studies, https://doi.org/https://doi.org/10.1007/s11482-019-09793-2
Clohessy, T., Whelan, E., & Paradis, K. F. (2020). Does passion for physical activity spillover into performance at work¯? Examining the direct and indirect effects of passion and life satisfaction on organisational performance and innovativeness. International Journal of Sport and Exercise Psychology, 121. https://doi.org/10.1080/1612197X.2020.1766537
Cohn, MA, Fredrickson, BL, Brown, SL, Mikels, JA, & Conway, A. M. (2009). Happiness unpacked: Positive emotions increase life satisfaction by building resilience. Emotion, 9(3), 361368. https://doi.org/10.1037/a0015952
Cooper, C. L., Liu, Y. P., & Tarba, S. Y. (2014). Resilience, HRM practices and impact on organizational performance and employee well-being. The International Journal of Human Resource Management, Special Issue 25, 2466-2471.
Cropanzano, R., & Wright, T. A. (2001). When a œhappy worker is really a œproductive worker¯: A review and further refinement of the happy-productive worker thesis. Consulting Psychology Journal¯: Practice & Research, 53, 182199.
Demiral, Ö. (2018). Commuting Stress-Turnover Intention Relationship and the Mediating Role of Life Satisfaction: An Empirical Analysis of Turkish Employees. Social Sciences, 7(9), 147. https://doi.org/10.20944/preprints201807.0299.v1.
Dewayani, T. (2020). Flexible Working Space (FWS) Sebagai New Normal Kementerian Keuangan Pasca Pandemi Covid-19. (https://www.djkn.kemenkeu.go.id/artikel/baca/13122/Flexible-Working-Space-FWS-Sebagai-New-Normal-Kementerian-Keuangan-Pasca-Pandemi-Covid-19.html, diakses pada 2 Februari 2021).
Diener, E., & Lucas, R. (2000). Subjective Emotional Well-Being. In M. Lewis & J. M. Haviland-Jones (Eds.), Handbook of Emotions. New York : Guilford.
Diener, E., Emmons, R. A., Larsen, R. J., & Griffin, S. (1985). The satisfaction with life scale. Journal of Personality Assessment, 717(49).
Erdogan, B., Bauer, T. N., Truxillo, D. M., & Mansfield, L. R. (2012). Whistle while you work¯: A review of the life satisfaction literature. Journal of Management, 38, 10381083.
Fisher, R., Maritz, A., & Lobo, A. (2016). Does individual resilience influence entrepreneurial success. Academy of Entrepreneurship Journal, 22(2), 3953.
Gito, M., Ihara, H., & Ogata, H. (2013). The relationship of resilience, hardiness, depression and burnout among Japanese psychiatric hospital nurses. Journal of Nursing Education and Practice, 3(11), 12. https://doi.org/https¯:// doi.org/10.5430/jnep.v3n11p12
Greguras, G. J., & Diefendorff, J. M. (2010). Why does proactive personality predict employee life satisfaction and work behaviors¯? A field investigation of the mediating role ofthe self-concordance model. Personnel Psychology, 63, 539560.
Hall, C. M., Malinen, S., Vosslamber, R., & Wordsworth, R. (2016). Business and post-disaster management¯: business, organisational and consumer resilience and the christchurch earthquakes. London : Routledge.
Hallak, R., Assaker, G., Connor, P. O., & Lee, C. (2018). The Effects of Resilience, Creative Self-efficacy, Innovation and Industry Experience. Journal of Retailing and Consumer Services, 40(May 2017), 229240. https://doi.org/10.1016/j.jretconser.2017.10.014
Hayat, S. Z., Khan, S., & Sadia, R. (2016). Resilience, wisdom, and life satisfaction in elderly living with families and in old-age homes. Pakistan Journal of Psychological Research, 31(2), 475494. https://doi.org/doi:10.1016/.j.jaging.2012.03.004
Holling, C. S. (1973). Resilience and stability of ecological system. Ecological System, 4 (Annu. Rev.), 123.
Hyo, S.J., Hye, H. Y. (2015). The impact of employees positive psychological capital on job satisfaction and organizational citizenship behaviors in the hotel. Int. J. Contemp. Hosp. Manag., 27(6), 11351156.
Jew, C. L., Green, K. E., & Kroger, J. (1999). Development and validation of a measure of resiliency. Measurement and Evaluation in Counseling and Development, 32(2), 7589.
Jones, M. D. (2006). Which is a Better Predictor of Job Performance: Job Satisfaction or Life Satisfaction? Michelle D. Jones Providence College. Management, 1955, 2043. https://doi.org/http://dx.doi.org/10.1037/t01069-000
Langer, N. (2004). Ketahanan dan spiritualitas¯: Landasan kekuatan konseling perspektif dengan orang tua. Gerontologi Pendidikan, 30, 611617.
Kistyanto, A., Budiono, Indawati, N., Fazlurrahman, H., Kautsar, A., & Rahman, Z. (2018). Food industry performance: Entrepreneurial leadership and human capital perspective. International Journal of Mechanical Engineering and Technology, 9(6), 11991208.
Lhalloubi, J., & Ibnchahid, F. (2020). Do resilience and work engagement enhance distribution manager performance? A study of the automotive sector. Journal of Distribution Science, 18(7), 517. https://doi.org/10.15722/JDS.18.7.202007.5
Li, P. P. (2020). Dialogue , Debate , and Discussion Organizational Resilience for a New Normal¯: Balancing the Paradox of Global Interdependence. Management and Organization Review, 17. https://doi.org/10.1017/mor.2020.30
Limnios, E. A. M., R, M., A, G., & G.M., S. (2014). The resilience architecture framework, four organizational archetypes. Eur. Manag. J. European Management, 32(104116).
Linnenluecke, M. K. (2017). Resilience in business and management research: A review of influential publications and a research agenda. International Journal of Management Reviews, 1(19), 430.
Liu, Y. (2018). Organizational Culture, Employee Resilience and Performance in the International Banking Industry. Birkbeck University of London, September, 1381. bbktheses.da.ulcc.ac.uk
Luthans, F., Youssef, C. M., & Avolio, B. J. (2007). Psychological capital¯: Developing the human competitive edge. New York : Oxford University Press.
Mangkunegara, A. (2010). Evaluasi Kinerja SDM. Bandung : PT Revika Aditama.
Margolis, S., Schwitzgebel, E., Ozer, D. J., & Lyubomirsky, S. (2019). A New Measure of Life Satisfaction: The Riverside Life Satisfaction Scale. Journal of Personality Assessment, 101(6), 621630. https://doi.org/10.1080/00223891.2018.1464457
Mathis, R. L., & John H. Jackson. (2008). Human Resource Management (Twelfth Ed, Issue 51). Thomson South-Western. http://ci.nii.ac.jp/naid/40017412209/
McNaughton, R.B., Gray, B. (2017). Entrepreneurship and resilient communities - Introduction to the special issue. J. Enterprising Communities: People Places Glob. Econ., 11 (1)(219).
Mungkasa, O. (2020). Bekerja dari Rumah (Working From Home/WFH): Menuju Tatanan Baru Era Pandemi COVID 19. Jurnal Perencanaan Pembangunan: The Indonesian Journal of Development Planning, 4(2), 126150. https://doi.org/10.36574/jpp.v4i2.119
Nurlaila. (2010). Manajemen Sumber Daya Manusia. Ternate : LepKhair.
Ong, J. O.¯ & Mahazan, M. (2020). Strategi pengelolaan sdm dalam peningkatan kinerja perusahaan berkelanjutan di era industri 4.0. Business Economic, Communication, and Social Sciences, 2(1), 159168.
Prajogo, W. (2016). The Influence Of Work Family Conflict And Work Family Synergy To Emotional Exahustion And Life Satisfaction And Their Influence To Performance. International Conference on Ethics of Business, Economics, and Social Science, 174187. https://eprints.uny.ac.id/41785/
Prayag, G., Spector, S., & Orchiston, C. (2019). Current Issues in Tourism Psychological Resilience , Organizational Resilience and Life Satisfaction in Tourism Firms¯: Insights From The Canterbury Earthquakes. Current Issues in Tourism, 118. https://doi.org/10.1080/13683500.2019.1607832
Rahman, M. F. W., Kistyanto, A., & Surjanti, J. (2020). Flexible work arrangements in Covid-19 pandemic era, influence employee performance: the mediating role of innovative work behavior. International Journal of Management, Innovation & Entrepreneurial Research, 6(2), 1022. https://doi.org/10.18510/ijmier.2020.622
Reivich, K. & Shatte, A. (2002). The Resilience Factor 7 Essential Skills Overcoming Lifes Inevitable Obstacles. New York : Random House.
Saoussany, A. M. A. (2018). Measure Individual Job Performance¯: Its Determinants and Its. Revue Du Contrôle de La Comptabilité et de lAudit, 356369.
Sedarmayanti. (2009). Tata Kerja dan Produktivitas Kerja. Bandung : CV Mandar Maju.
Sonnentag, S., Volmer, J., & Spychala, A. J. (2008). Job performance. The Sage Handbook of Organizational Behavior, 1(427447).
Staw, BM, Sutton, RI, & Pelled, L. (1994). Emosi positif karyawan dan hasil yang menguntungkan di tempat kerja. Ilmu Organisasi, 5, 5168.
Sutrisno, E. (2009). Manajemen Sumber Daya Manusia (Pertama). Jakarta : Kencana.
Taufik, T., & Ayuningtyas, E. A. (2020). Dampak Pandemi Covid 19 Terhadap Bisnis Dan Eksistensi Platform Online. Jurnal Pengembangan Wiraswasta, 22(01), 21. https://doi.org/10.33370/jpw.v22i01.389
Walpita, Y. N. (2020). High resilience leads to better work performance in nurses¯: Evidence from South Asia. Journal Nurses Management July 2019, 342350. https://doi.org/10.1111/jonm.12930
Wang, J., Cooke, F. L., & Huang, W. (2014). How resilient is the (future) workforce in China¯? A study of the banking sector and implications for human resource development. Asia Pacific Journal of Human Resources, 52(132154).
Welbourne, T. M., Johnson, D. E., & Erez, A. (1998). The role-based performance scale: Validity analysis of a theory-based measure. Academy of Management Journal, 41 (5)(540555). https://doi.org/https://doi.org/10. 5465/256941
Williams, L. J., & Anderson, S. E. (1991). Job Satisfaction and Organizational Commitment as Predictors of Organizational Citizenship and In-Role Behaviors. Journal of Management, 17(3), 601617. https://doi.org/10.1177/014920639101700305
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2021-06-30
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Ocktafian, Q. (2021). Pengaruh Resiliensi Karyawan terhadap Kinerja Karyawan melalui Kepuasan Hidup. Jurnal Ilmu Manajemen, 9(2), 830–843. https://doi.org/10.26740/jim.v9n2.p830-843
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