Pengaruh High Performance Work System (HPWS) dan Konflik Peran terhadap Kepuasan Kerja
DOI:
https://doi.org/10.26740/jim.v9n2.p522-535Keywords:
HPWS, job satisfaction, role conflict.Abstract
The purpose of this research is to study the impact of the High-Performance Work System (HPWS) and role conflict on job satisfaction at PT Temprina Media Grafika, Nganjuk Branch. The sampling technique used was non-probability sampling”this study uses questionnaires distributed to 40 office employees who worked at PT Temprina Media Grafika Nganjuk. The statistical analysis used in this study was multiple linear tests using SPSS. The results of data testing indicate that HPWS has a significant positive relationship with job satisfaction. This shows that the practice of HPWS in the company is going well, and the level of perceived job satisfaction has also increased. As well as role conflict has a significant negative relationship with job satisfaction. The data test results show that role conflicts that occur within the company will result in a decrease in job satisfaction felt by employees.
References
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Chathurika. (2016). The Impact of High Performance Work Systems on Job Satisfaction: An Investigation of Executives in Public Sector Banks in Colombo District, Sri Lanka Chathurika,. Journal of Chemical Information and Modeling, 1(1), 16891699.
Chen, T.-J., Lin, C.-C., & Wu, C.-M. (2016). High Performance Work System, Psychological Efficacy, Job Satisfaction and Task Performance in the Hotel Workplace. Open Journal of Social Sciences, 04(07), 7681. https://doi.org/10.4236/jss.2016.47012
Chowhan, J., Zeytinoglu, I. U., & Cooke, G. B. (2016). Immigrants and Job Satisfaction: Do High Performance Work Systems Play A Role? Economic and Industrial Democracy, 37(4), 690715. https://doi.org/10.1177/0143831X14550696
Ebbers, J. J., & Wijnberg, N. M. (2017). Betwixt And Between: Role Conflict, Role Ambiguity and Role Definition in Project-Based Dual-Leadership Structures. Human Relations, 70(11), 13421365. https://doi.org/10.1177/0018726717692852
Edwy, F., Ratnawati, V., & Haryani, E. (2016). Pengaruh Komitmen Organisasional, Komitmen Profesional, Motivasi Kerja, Konflik Peran, Ketidakjelasan Peran dan Kelebihan Peran terhadap Kepuasan Kerja Auditor pada Kantor Akuntan Publik di Pekanbaru, Padang dan Batam. Jurnal Online Mahasiswa Fakultas Ekonomi Universitas Riau, 3(1), 163176.
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Ghautama, H. (2018). Gender dan Masa Kerja: Mampukah Memoderasi Pengaruh antara High-Performance Work System terhadap Kinerja Karyawan? Jurnal Ilmu Manajemen (JIM), 7(1), 160171.
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Harahap, D. S., & Khair, H. (2019). Pengaruh Kepemimpinan dan Kompensasi terhadap Kepuasan Kerja Melalui Motivasi Kerja. Maneggio: Jurnal Ilmiah Magister Manajemen, 2(1), 6988. https://doi.org/10.30596/maneggio.v2i1.3404
Hartini Sri Elisa, S. J. (2017). Pengaruh Konflik Peran dan Kepuasan Kerja terhadap Kinerja Karyawan Tetap pada PT. PLN (Persero) Wilayah Sulsel, Sultra dan Sulbar Area Baubau. Jurnal Ilmu Manajemen (JIM), 5(3), 18.
Heffernan, M., & Dundon, T. (2016). Cross-Level Effects of High-Performance Work Systems (HPWS) and Employee Well-Being: The Mediating Effect of Organisational Justice. Human Resource Management Journal, 26(2), 211231. https://doi.org/10.1111/1748-8583.12095
Huang, Y., Ma, Z., & Meng, Y. (2018). High-Performance Work Systems and Employee Engagement: Empirical Evidence from China. Asia Pacific Journal of Human Resources, 56(3), 341359. https://doi.org/10.1111/1744-7941.12140
Irawati, R., & Carollina, D. A. (2017). Analisis Pengaruh Beban Kerja terhadap Kinerja Karyawan Operator pada PT Giken Precision Indonesia. Inovbiz: Jurnal Inovasi Bisnis, 5(1), 51. https://doi.org/10.35314/inovbiz.v5i1.171
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Kuncoro, W. S., Wulan, H. S., & Haryono, A. T. (2018). Pengaruh Konflik Kerja , Lingkungan Kerja dan Stres Kerja terhadap Prestasi Kerja ( Kepuasan Kerja sebagai Variabel Intervening ) Di Pt Roberta Prima Tobacco. Journal Of Management, 4(4).
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Maoe, V. A., Sintaasih, D. K., & Sudibya, I. G. A. (2016). Pengaruh Konflik Peran terhadap Kepuasan Kerja dan Kinerja Pendeta Gereja Kristen Protestan di Bali. E-Jurnal Ekonomi Dan Bisnis Universitas Udayana, 5(5), 12791308.
Maung, K. M. (2020). The Effects of High Performance Work Systems on Employees in Aged Care. South East Asia Journal Contemporary Business, Economics and Lau, 13(5), 117. https://doi.org/10.1080/10301763.2003.10669269
Murtani, A. (2017). Pengaruh Pengembangan Karyawan dan Fasilitas Kerjaterhadap Kepuasan Kerja Karyawan di PT . Bank Sumut Syariah Cabang Medan Alim Murtani Fakultas Bisnis Syariah , Universitas Potensi Utama. Jurnal A-Qasd, 1(2), 177188.
Nur, I. R., Hidayati, T., & Maria, S. (2016). Pengaruh Konflik Peran, Ambiguitas Peran dan Stres Kerja terhadap Kinerja Karyawan. Jurnal Manajemen, 8(1), 118. https://core.ac.uk/download/pdf/229017687.pdf
Palomino, M. N., & Frezatti, F. (2016). Role Conflict, Role Ambiguity and Job Satisfaction: Perceptions of The Brazilian Controllers. Revista de Administração, 165181. https://doi.org/10.5700/rausp1232
Pang, K., & Lu, C. S. (2018). Organizational Motivation, Employee Job Satisfaction and Organizational Performance: An Empirical Study of Container Shipping Companies in Taiwan. Maritime Business Review, 3(1), 3652. https://doi.org/10.1108/MABR-03-2018-0007
Rahman, K. U., Akhter, W., & Khan, S. U. (2017). Factors Affecting Employee Job Satisfaction: A Comparative Study of Conventional and Islamic Insurance. Cogent Business and Management, 4(1), 115. https://doi.org/10.1080/23311975.2016.1273082
Rahmatullah, A., & Siddiqui, D. A. (2019). Impact of High-Performance Work System on Job Satisfaction, Organizational Commitment, Job Complexities and Intention to Quit: A Karachi Based Study on Banking and Education Industry. SSRN Electronic Journal. https://doi.org/10.2139/ssrn.3384162
Ridho, M., & Susanti, F. (2019). Pengaruh Stres Kerja dan Motivasi Kerja terhadap Kepuasan Kerja pada Karyawan Bank Mandiri Syariah Cabang Padang. INA-Rxiv Papers, 3(2). https://doi.org/10.31227/osf.io/pa2cg
Rovithis, M., Linardakis, M., Rikos, N., Merkouris, A., Patiraki, E., & Philalithis, A. (2017). Role Conflict and Ambiguity Among Physicians and Nurses in The Public Health Care Sector in Crete. Archives of Hellenic Medicine, 34(5), 648655.
Sahani. (2016). The Impact of High Performance Work Systems on Employee Job Satisfaction of Executives in Private Sector Commercial Banks in Colombo District. Journal of Chemical Information and Modeling, 1(1), 16891699.
Theresia Kusriyani, Maria Magdalena, P. D. P. (2016). Pengaruh Konflik Peran, Kelelahan Emosional dan Kepuasan Kerja terhadap Intensitas Turnover yang Dimediasi Komitmen Organisasi pada Dinas Pasar Kota Semarang. Journal Of Management, 02(5), 571572. https://doi.org/10.4295/audiology.59.571
Widarni, E. L. (2017). Pengaruh Motivasi Kerja, Konflik Peran, dan Kepuasan Kerja terhadap Kinerja Guru di SMP Bahrul Maghfiroh Malang. Jurnal Bisnis Indonesia, 8(2), 6. https://doi.org/10.35457/akuntabilitas.v9i1.205
Widiasari, D. P., & Budiono. (2016). Pengaruh Konflik Peran dan Pengembangan Karir terhadap Kepuasan Kerja (Studi Pegawai Divisi Konstruksi IV di PT. Adhi Karya (Persero) Tbk. Surabaya. Jurnal Riset Ekonomi Dan Manajemen, 16(1), 44. https://doi.org/10.17970/jrem.16.160104.id
Wulandari, I. S., Frianto, A., Studi, P., Fakultas, M., Universitas, E., Surabaya, N., & Surabaya, K. (2020). Peran High Performance Work System terhadap Employee Engagement dan Employee Resilience¯: Studi Literatur. BIMA¯; Journal of Business and Innovation Management, 3, 116.
Yasa, I. W. M. (2017). Pengaruh Konflik Peran dan Ambiguitas Peran terhadap Kinerja Pegawai Melalui Mediasi Stres Kerja pada Dinas Kesehatan Kota Denpasar Bali. Jurnal Ekonomi Dan Bisnis, 4(1), 3857. https://doi.org/10.22225/JJ.4.1.203.38-57
Zhang, J., Akhtar, M. N., Bal, P. M., Zhang, Y., & Talat, U. (2018). How Do High-Performance Work Systems Affect Individual Outcomes: A Multilevel Perspective. Frontiers in Psychology, 9(APR), 113. https://doi.org/10.3389/fpsyg.2018.00586
Arda, M. (2017). Pengaruh Kepuasan Kerja dan Disiplin Kerja terhadap Kinerja Karyawan pada Bank Rakyat Indonesia Cabang Putri Hijau Medan. Jurnal Ilmiah Manajemen Dan Bisnis, 18(1), 4560. https://doi.org/10.30596/jimb.v18i1.1097
Aristana, I. N., & Artana, I. W. A. (2020). Indentifikasi High Performance Work System. Journal of Applied Management and Accounting Science (J A M A S), 01(2), 7691.
Aruan, Q. S., & Fakhri, M. (2015). Pengaruh Lingkungan Kerja terhadap Kepuasan Kerja Karyawan Lapangan Departemen Grasberg Power Distribution PT. Freeport Indonesia. Modus, 27(2), 141162.
Astuti, R., & Iverizkinawati. (2018). Pengaruh Kepemimpinan dan Lingkungan Kerja terhadap Kepuasan Kerja Karyawan pada PT. Sarana Agro Nusantara Medan. Jurnal Ilman, 6(1), 2641.
Bahri, S., & Chairatun Nisa, Y. (2017). Pengaruh Pengembangan Karir dan Motivasi Kerja Terhadap Kepuasan Kerja Karyawan. Jurnal Ilmiah Manajemen Dan Bisnis, 18(1), 915. https://doi.org/10.30596/jimb.v18i1.1395
Behravesh, E., Tanova, C., Abubakar, A. M., Zhang, J., Akhtar, M. N., Bal, P. M., Zhang, Y., & Talat, U. (2018). Do High-Performance Work Systems Always Help to Retain Employees or Is There A Dark Side? Frontiers in Psychology, 40(APR), 113. https://doi.org/10.3389/fpsyg.2018.00586
Bongga, W., & Susanty, A. I. (2018). The Influence Of Role Conflict And Role Ambiguity on Employee Job Satisfaction of Transportation Companies in Indonesia. International Journal of Supply Chain Management, 7(2), 223227.
Chathurika. (2016). The Impact of High Performance Work Systems on Job Satisfaction: An Investigation of Executives in Public Sector Banks in Colombo District, Sri Lanka Chathurika,. Journal of Chemical Information and Modeling, 1(1), 16891699.
Chen, T.-J., Lin, C.-C., & Wu, C.-M. (2016). High Performance Work System, Psychological Efficacy, Job Satisfaction and Task Performance in the Hotel Workplace. Open Journal of Social Sciences, 04(07), 7681. https://doi.org/10.4236/jss.2016.47012
Chowhan, J., Zeytinoglu, I. U., & Cooke, G. B. (2016). Immigrants and Job Satisfaction: Do High Performance Work Systems Play A Role? Economic and Industrial Democracy, 37(4), 690715. https://doi.org/10.1177/0143831X14550696
Ebbers, J. J., & Wijnberg, N. M. (2017). Betwixt And Between: Role Conflict, Role Ambiguity and Role Definition in Project-Based Dual-Leadership Structures. Human Relations, 70(11), 13421365. https://doi.org/10.1177/0018726717692852
Edwy, F., Ratnawati, V., & Haryani, E. (2016). Pengaruh Komitmen Organisasional, Komitmen Profesional, Motivasi Kerja, Konflik Peran, Ketidakjelasan Peran dan Kelebihan Peran terhadap Kepuasan Kerja Auditor pada Kantor Akuntan Publik di Pekanbaru, Padang dan Batam. Jurnal Online Mahasiswa Fakultas Ekonomi Universitas Riau, 3(1), 163176.
Fan, X., Liu, Y., & Zou, X. (2018). Where There is Light, There is Dark: A Dual Process Model of High-Performance Work Systems in The Eyes of Employees. Frontiers of Business Research in China, 12(1). https://doi.org/10.1186/s11782-018-0042-x
Ghautama, H. (2018). Gender dan Masa Kerja: Mampukah Memoderasi Pengaruh antara High-Performance Work System terhadap Kinerja Karyawan? Jurnal Ilmu Manajemen (JIM), 7(1), 160171.
Haider, S., De-Pablos-Heredero, C., & De-Pablos-Heredero, M. (2020). A Three-Wave Longitudinal Study of Moderated Mediation Between High-Performance Work Systems and Employee Job Satisfaction: The Role of Relational Coordination and Peer Justice Climate. Frontiers in Psychology, 11(May), 115. https://doi.org/10.3389/fpsyg.2020.00792
Harahap, D. S., & Khair, H. (2019). Pengaruh Kepemimpinan dan Kompensasi terhadap Kepuasan Kerja Melalui Motivasi Kerja. Maneggio: Jurnal Ilmiah Magister Manajemen, 2(1), 6988. https://doi.org/10.30596/maneggio.v2i1.3404
Hartini Sri Elisa, S. J. (2017). Pengaruh Konflik Peran dan Kepuasan Kerja terhadap Kinerja Karyawan Tetap pada PT. PLN (Persero) Wilayah Sulsel, Sultra dan Sulbar Area Baubau. Jurnal Ilmu Manajemen (JIM), 5(3), 18.
Heffernan, M., & Dundon, T. (2016). Cross-Level Effects of High-Performance Work Systems (HPWS) and Employee Well-Being: The Mediating Effect of Organisational Justice. Human Resource Management Journal, 26(2), 211231. https://doi.org/10.1111/1748-8583.12095
Huang, Y., Ma, Z., & Meng, Y. (2018). High-Performance Work Systems and Employee Engagement: Empirical Evidence from China. Asia Pacific Journal of Human Resources, 56(3), 341359. https://doi.org/10.1111/1744-7941.12140
Irawati, R., & Carollina, D. A. (2017). Analisis Pengaruh Beban Kerja terhadap Kinerja Karyawan Operator pada PT Giken Precision Indonesia. Inovbiz: Jurnal Inovasi Bisnis, 5(1), 51. https://doi.org/10.35314/inovbiz.v5i1.171
Juwita, K., & Arintika, D. (2018). Dampak Konflik Peran terhadap Stres dan Kepuasan Kerja Karyawan PT. Jombang Intermedia Press (Jawa Pos Radar Jombang). Jurnal Manajemen Indonesia, 18(2), 105. https://doi.org/10.25124/jmi.v18i2.1237
Kianto, A., Vanhala, M., & Heilmann, P. (2016). The Impact of Knowledge Management on Job Satisfaction. Journal of Knowledge Management, 20(4), 621636. https://doi.org/10.1108/JKM-10-2015-0398
Kuncoro, W. S., Wulan, H. S., & Haryono, A. T. (2018). Pengaruh Konflik Kerja , Lingkungan Kerja dan Stres Kerja terhadap Prestasi Kerja ( Kepuasan Kerja sebagai Variabel Intervening ) Di Pt Roberta Prima Tobacco. Journal Of Management, 4(4).
Lukito, L. H., & Alriani, I. M. (2018). Pengaruh Beban Kerja, Lingkungan Kerja, Stres Kerja terhadap Kinerja Karyawan pada PT. Sinarmas Distribusi Nusantara Semarang. Jurnal Ekonomi Manajemen Dan Akuntansi, 25(45), 2435. http://ejurnal.stiedharmaputra-smg.ac.id/index.php/JEMA/article/view/329
Maoe, V. A., Sintaasih, D. K., & Sudibya, I. G. A. (2016). Pengaruh Konflik Peran terhadap Kepuasan Kerja dan Kinerja Pendeta Gereja Kristen Protestan di Bali. E-Jurnal Ekonomi Dan Bisnis Universitas Udayana, 5(5), 12791308.
Maung, K. M. (2020). The Effects of High Performance Work Systems on Employees in Aged Care. South East Asia Journal Contemporary Business, Economics and Lau, 13(5), 117. https://doi.org/10.1080/10301763.2003.10669269
Murtani, A. (2017). Pengaruh Pengembangan Karyawan dan Fasilitas Kerjaterhadap Kepuasan Kerja Karyawan di PT . Bank Sumut Syariah Cabang Medan Alim Murtani Fakultas Bisnis Syariah , Universitas Potensi Utama. Jurnal A-Qasd, 1(2), 177188.
Nur, I. R., Hidayati, T., & Maria, S. (2016). Pengaruh Konflik Peran, Ambiguitas Peran dan Stres Kerja terhadap Kinerja Karyawan. Jurnal Manajemen, 8(1), 118. https://core.ac.uk/download/pdf/229017687.pdf
Palomino, M. N., & Frezatti, F. (2016). Role Conflict, Role Ambiguity and Job Satisfaction: Perceptions of The Brazilian Controllers. Revista de Administração, 165181. https://doi.org/10.5700/rausp1232
Pang, K., & Lu, C. S. (2018). Organizational Motivation, Employee Job Satisfaction and Organizational Performance: An Empirical Study of Container Shipping Companies in Taiwan. Maritime Business Review, 3(1), 3652. https://doi.org/10.1108/MABR-03-2018-0007
Rahman, K. U., Akhter, W., & Khan, S. U. (2017). Factors Affecting Employee Job Satisfaction: A Comparative Study of Conventional and Islamic Insurance. Cogent Business and Management, 4(1), 115. https://doi.org/10.1080/23311975.2016.1273082
Rahmatullah, A., & Siddiqui, D. A. (2019). Impact of High-Performance Work System on Job Satisfaction, Organizational Commitment, Job Complexities and Intention to Quit: A Karachi Based Study on Banking and Education Industry. SSRN Electronic Journal. https://doi.org/10.2139/ssrn.3384162
Ridho, M., & Susanti, F. (2019). Pengaruh Stres Kerja dan Motivasi Kerja terhadap Kepuasan Kerja pada Karyawan Bank Mandiri Syariah Cabang Padang. INA-Rxiv Papers, 3(2). https://doi.org/10.31227/osf.io/pa2cg
Rovithis, M., Linardakis, M., Rikos, N., Merkouris, A., Patiraki, E., & Philalithis, A. (2017). Role Conflict and Ambiguity Among Physicians and Nurses in The Public Health Care Sector in Crete. Archives of Hellenic Medicine, 34(5), 648655.
Sahani. (2016). The Impact of High Performance Work Systems on Employee Job Satisfaction of Executives in Private Sector Commercial Banks in Colombo District. Journal of Chemical Information and Modeling, 1(1), 16891699.
Theresia Kusriyani, Maria Magdalena, P. D. P. (2016). Pengaruh Konflik Peran, Kelelahan Emosional dan Kepuasan Kerja terhadap Intensitas Turnover yang Dimediasi Komitmen Organisasi pada Dinas Pasar Kota Semarang. Journal Of Management, 02(5), 571572. https://doi.org/10.4295/audiology.59.571
Widarni, E. L. (2017). Pengaruh Motivasi Kerja, Konflik Peran, dan Kepuasan Kerja terhadap Kinerja Guru di SMP Bahrul Maghfiroh Malang. Jurnal Bisnis Indonesia, 8(2), 6. https://doi.org/10.35457/akuntabilitas.v9i1.205
Widiasari, D. P., & Budiono. (2016). Pengaruh Konflik Peran dan Pengembangan Karir terhadap Kepuasan Kerja (Studi Pegawai Divisi Konstruksi IV di PT. Adhi Karya (Persero) Tbk. Surabaya. Jurnal Riset Ekonomi Dan Manajemen, 16(1), 44. https://doi.org/10.17970/jrem.16.160104.id
Wulandari, I. S., Frianto, A., Studi, P., Fakultas, M., Universitas, E., Surabaya, N., & Surabaya, K. (2020). Peran High Performance Work System terhadap Employee Engagement dan Employee Resilience¯: Studi Literatur. BIMA¯; Journal of Business and Innovation Management, 3, 116.
Yasa, I. W. M. (2017). Pengaruh Konflik Peran dan Ambiguitas Peran terhadap Kinerja Pegawai Melalui Mediasi Stres Kerja pada Dinas Kesehatan Kota Denpasar Bali. Jurnal Ekonomi Dan Bisnis, 4(1), 3857. https://doi.org/10.22225/JJ.4.1.203.38-57
Zhang, J., Akhtar, M. N., Bal, P. M., Zhang, Y., & Talat, U. (2018). How Do High-Performance Work Systems Affect Individual Outcomes: A Multilevel Perspective. Frontiers in Psychology, 9(APR), 113. https://doi.org/10.3389/fpsyg.2018.00586
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2021-06-30
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Maulidina, A. N., & Frianto, A. (2021). Pengaruh High Performance Work System (HPWS) dan Konflik Peran terhadap Kepuasan Kerja. Jurnal Ilmu Manajemen, 9(2), 522–535. https://doi.org/10.26740/jim.v9n2.p522-535
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