Pengaruh Work-Family Conflict terhadap Performa Kerja Petugas Pemadam Kebakaran pada Dinas PMK Surabaya
DOI:
https://doi.org/10.26740/bisma.v5n2.p89-99Keywords:
Work-family conflict, work performance, Supervisor support, and Spousal SupportAbstract
This research is aim to investigate the influence of Work-family conflict toward work performance of firefighters office in Surabaya. Firefighters have uncertainty work hours and face high risk in every wildfire. They also have to safe other people life. Because of that Work-family conflict is easily happen to them. With Quantitative approach, this research using survey and distribute questionnaire to 190 firefighters in 5 firefighters office around Surabaya. The result is Work-family conflict and family work conflict have significant negative effect to employee work performance. Other findings there are variables that decrease the effect of Work-family conflict, supervisor support and spousal support. Supervisor support decrease the effect of Work-family conflict to work performance, and spousal support decrease the effect of family-work conflict to work performanceReferences
Allen, T.D., D.E.L Herst, C.S. Bruck, and M. Sutton. 2000. Consequences Associated With Work-to-family Conflict: A Review and Agenda For Future Research. Journal of Occupational Health Psychology. 5(2): 278-308.
Allen, N.J. and Meyer, J.P. (1996), œAffective, continuance, and normative commitment to the organization, Journal of Vocational Behaviour, Vol. 49 No. 3, pp. 252-76
Anshori, Muslich dan Sri Iswati. 2009. Buku ajar metodologi penelitian kuantitatif. Surabaya: Airlangga University Press
Aryee, S. 1992. Antecedent and Outcomes of Work-Family Conflict Among Married Professional Women: Evidence From Singapore. Human Relations. 4:813-837.
Azwar, S. 1999. Reliabilitas dan Validitas. Yogyakarta: pustaka pelajar
Babin, B.J. and J.S. Boles. 1998. Employee Behavior in A Service Environment: A Model and Test of Potential Differences Between Men and Women. Journal of Marketing. 62: 77-91.
Bauer, T. N., B. Erdogan, R.C. Liden, and S.J. Wayne. 2006. A Longitudinal Study Of The Moderating role of Extraversion: Leadermember Exchange, Performance, and Turnover During New Executive Development. Journal of Applied Psychology. 91: 298310.
Boles, J.S. and B.J. Babin. 1996. On The Front Lines: Stress, Conflict, And The Customer Service Provider. Journal Of Business Research. 37: 41-50.
Bryant, R.A., and A.G. Harvey. 1996. Posttraumatic Stress Reactions in Volunteer Firefighters. Journal of Traumatic Stress. 9:51-62.
Bruck, C. S., T.D. Allen, and P.E. Spector. 2002. The Relation Between Workfamily Conflict and Job Satisfaction: A finer-grained Analysis. Journal of Vocational Behavior. 60: 336353.
Carlson D, and P.L. Parrewe. 1999. The Role of Social Support in the Stressor-Strain Relationship: An Examination of Work-Family Conflict. Journal of Management. 25: 513-540.
Chen, G., and Klimoski, R. J. 2003. The Impact Of Expectations On Newcomer Performance In Teams As Mediated By Work Characteristics, Social Exchanges, And Empowerment. Academy of Management Journal. 46: 591607.
Chen, Ziguang et al., 2012. Chinese hotel employees in the smiling masks: roles of job satisfaction, burnout, and supervisory support in relationships between emotional labor and performance. Journal of Human Resource Management. Routledge.
Chiaburu, D.S.; Tekleab, A.G. (2005). Individual and contextual influences on multiple dimension of training effectiveness. Journal of European Industrial Training, 29(8):604-626.
Cohen, S., and T.A. Wills. 1985. Stress, Social Support, And The Buffering Hypothesis. Psychological Bulletin. 98:310357.
Comstock, T.W. (1994). Fundamental of Supervision: The first-line manager at work. New York: Delmar Publisher.
Cowlishaw, S., J. McLennan, and L. Evans. 2008. Volunteer Firefighting and Family Life: An Organisational Perspective on Conflicts Between Volunteer and Family Roles. Australian Journal on Volunteering, 13:21-31.
Eby, L.T., W.J. Casper, A. Lockwood, C. Bordeaux and A. Brinley. 2005. Work and Family Research in IO/OB: Content Analysis and Review of The Literature (1980-2002). Journal of Vocational Behavior. 66(1):124-97.
Eisenberger, R., Stinglhamber, F., Vandenberghe, C., Sycharski, I.L. and Rhoades, L. (2002), œPerceived supervisor support: contributions to perceived organizational support and employee retention, Journal of Applied Psychology, Vol. 87 No. 3, pp. 565-73.
Elangovan, A.R.; Karakowsky, L. (1999). The role of trainee and environmental factors in transfer of training: an exploratory framework. Leadership and Organization Development Journal, 20:268-275.
Ellinger, A.E.; Ellinger, A.D.;Keller, S.B. (2005). Supervisory coaching in a logistics context. Interna- tional Journal of Physical Distribution & Logistics Management, 35 (9):620-636.
Facteau, J.D.; Dobbins, G.H.; Russell, J.E.A.; Ladd, R.T.; Kudisch, J.D. (1995). The influence of gen- eral perceptions of the training environment on pretraining motivation and perceived training transfer. Journal of Management, 21(1):1-25.
Ferdinand, A. 2002. Structural Equation Modelling dalam penelitian manajemen. Semarang: Badan Penerbit Universitas Diponegoro
Frone, M. R., Russell, M., & Cooper, M. L. 1992. Antecedents and Outcomes Of Workfamily Conflict: Testing A Model of The Workfamily Interface. Journal of Applied Psychology. 77: 6578.
Frone, M. R., J.K. Yardley, and K.S. Markel. 1997. Developing and Testing an Integrative Model of the Workfamily Interface. Journal of Vocational Behavior. 50: 145167.
Gerstner, C. R., and D.V. Day. 1997. Meta-analytic Review of Leadermember Exchange Theory: Correlates And Construct Issues. Journal of Applied Psychology. 82: 827844.
Ghozali, Imam. 2011. Aplikasi analisis multivariate dengan program SPSS. Edisi 5. UNDIP.
Gilboa, S., A. Shirom, Y. Fried, and C. Cooper. 2008. A meta-analysis Of Work Demand Stressors and Job Performance: Examining Main and Moderating Effects. Personnel Psychology. 61(2):227-271
Grandey, A.A., Cordeiro, B.L. and Crouter, A.C. (2005), œA longitudinal and multi-source test of the work-family conflict and job satisfaction relationship, Journal of Occupational and Organizational Psychology, Vol. 78 No. 3, pp. 305-323.
Grandey, A.A. and R. Cropanzano, R. 1999. The Conservation of Resources Model Applied to Work Family Conflict and Strain. Journal of Vocational Behavior. 54: 350-70.
Greenhaus, J.H. And N.J. Beutell. 1985. Sources of Conflict Between Work and Family Roles. Academy of Management Review. 10 (1): 76-88.
Hayward, R., and M.R. Tuckey. 2007. Well-being in Volunteer Fire-fighters: Moving Beyond Critical Incidents to Examine The Role of Emotional Demands and Resources, in Particular Camaraderie. Paper presented at the 7th Industrial and Organisational Psychology Conference. Adelaide Convention Centre, South Australia, Australia.
House, J. S. 1981. Work stress and social support. MA: Addison-Wesley.
Huffman, A.H., S.C. Payne, and C.A. Castro. 2003. Time Demands, Work-family conflict and Turnover: Does Gender Matter?. Paper Presented at The 18th Annual Meeting of The Society For Industrial and Organizational Psychology Conference, Orlando, FL.
Ismail, A.; Abu Bakar, R.; Abang Abdullah, D.N.M.; Chandra Segaran, S.C. (2008). Supervisors role and its impact on job performance. Jurnal Pengurusan Awam, 7 (1):109-122.
Jex, S.M. And T.C. Elacqua. 1999. Time Management As a Moderator of Relations Between Stressors and Strain. Work and Stress. 13:182-91.
Kahn, R.L., D.M. Wolfe, R.P. Quinn, J.D. Snoek, and R.A. Rosenthal. 1964. Organizational Stress: Studies in Role Conflict and Ambiguity. Wiley, Oxford.
Kalliath, T., and P. Brough. 2008. Work-life balance: A Review of The Meaning of The Balance Construct. Journal of Management & Organization. 14(3), 323-327.
Karatepe, O. M., & Sokmen, A. (2006). The effects of work role and family role variables on psychological and behavioral outcomes of frontline employees. Tourism Management 27(2), 255-268
Karatepe, O. M., and H. Kilic. 2007. Relationships With Supervisor Support and Conflicts in The Work-family Interface With Selected Job Outcomes of Frontline Employees. Tourism Management. 28:238252.
Karatepe, O.M. 2008. Work-family Conflict and Facilitation: Implications For Hospitality Researchers in Tesone. Handbook of Hospitality Human Resources Management, Butterworth, Heinemann, Elsevier, Oxford.
Karatepe, M.S. 2013. The Effect of Work Overload and Work-family Conflict on Job Embeddedness and Job Performance. International Journal of Contemporary Hospitality Management.25(4):614-634.
Karter, M.J., and G.P. Stein. 2008. U.S. Fire Department Profile Through 2007. Massachusetts: Fire Analysis and Research Division, National Fire Protection Association (NFPA).
Kirchmeyer, C. 1998. Determinants of Managerial Career Success: Evidence and Explanation of Male/Female Differences. Journal of Management. 24: 673692.
Lee, R.T. and B.E. Ashforth. 1996. A Meta-analytic Examination of The Correlates of The Three Dimensions of Job Burnout. Journal of Applied Psychology. 81:123-33.
McLennan, J. 2008. Issues Facing Australian Volunteer-based Emergency Services Organisations. School of Psychological Science. La Trobe University.
McLennan, J., A. Birch, S. Cowlishaw, and P. Hayes. 2009. Maintaining Volunteer Firefighter Numbers: Adding Value to The Retention Coin. Australian Journal of Emergency Management. 24:40-47.
Mesmer-Magnus, J.R. and C. Viswesvaran. 2005. Convergence Between Measures of Work-to-family and Family-to-work conflict: A Meta-analytic Examination. Journal of Vocational Behavior. 67(2): 215-32.
Rathi, N. and Barath M. 2013. Work-family Conflict and Job and Family Satisfaction: Moderating Effect of Social Support Among Police Personnel. Equality, Diversity and Inclusion: An International Journal. 32(4):438-454.
Robbins, S.P.; DeCenzo, D.A. (2004). Supervision today. USA: Pearson Prentice Hall.
Shih, Hsi-An et al., 2010. High involvement work system, workfamily conflict, and expatriate performanceexamining Taiwanese expatriates in China. Journal of Human Resource Management, Routledge.
Steenbergen, F.E. And N. Ellemers. 2009. Is Managing the Work-Family Interface Worthwhile? Benefits for Employee Health and Performance. Journal of Organizational Behavior. 30:617-642.
Steffy, B. And D. Ashbaugh. 1986. Dual-Career Planning, Marital Satisfaction and Job Stress Among Women in Dual-Career Marriages. Journal of Business and Psychology. 1:114-123.
Van Steenbergen, E. F., N. Ellemers, and A. Mooijaart. 2007. How Work and Family Can Facilitate Each Other: Distinct Types of Work-family Facilitation and Outcomes For Women and Men. Journal of Occupational Health Psychology.12:279300.
Wang, H., K.S. Law, R. D. Hackett, D. Wang, , and Z. X. Chen. 2005. Leadermember Exchange As A Mediator Of The Relationship Between Transformational Leadership And Followers Performance And Organizational Citizenship Behavior. Academy of Management Journal. 48: 420432.
Allen, N.J. and Meyer, J.P. (1996), œAffective, continuance, and normative commitment to the organization, Journal of Vocational Behaviour, Vol. 49 No. 3, pp. 252-76
Anshori, Muslich dan Sri Iswati. 2009. Buku ajar metodologi penelitian kuantitatif. Surabaya: Airlangga University Press
Aryee, S. 1992. Antecedent and Outcomes of Work-Family Conflict Among Married Professional Women: Evidence From Singapore. Human Relations. 4:813-837.
Azwar, S. 1999. Reliabilitas dan Validitas. Yogyakarta: pustaka pelajar
Babin, B.J. and J.S. Boles. 1998. Employee Behavior in A Service Environment: A Model and Test of Potential Differences Between Men and Women. Journal of Marketing. 62: 77-91.
Bauer, T. N., B. Erdogan, R.C. Liden, and S.J. Wayne. 2006. A Longitudinal Study Of The Moderating role of Extraversion: Leadermember Exchange, Performance, and Turnover During New Executive Development. Journal of Applied Psychology. 91: 298310.
Boles, J.S. and B.J. Babin. 1996. On The Front Lines: Stress, Conflict, And The Customer Service Provider. Journal Of Business Research. 37: 41-50.
Bryant, R.A., and A.G. Harvey. 1996. Posttraumatic Stress Reactions in Volunteer Firefighters. Journal of Traumatic Stress. 9:51-62.
Bruck, C. S., T.D. Allen, and P.E. Spector. 2002. The Relation Between Workfamily Conflict and Job Satisfaction: A finer-grained Analysis. Journal of Vocational Behavior. 60: 336353.
Carlson D, and P.L. Parrewe. 1999. The Role of Social Support in the Stressor-Strain Relationship: An Examination of Work-Family Conflict. Journal of Management. 25: 513-540.
Chen, G., and Klimoski, R. J. 2003. The Impact Of Expectations On Newcomer Performance In Teams As Mediated By Work Characteristics, Social Exchanges, And Empowerment. Academy of Management Journal. 46: 591607.
Chen, Ziguang et al., 2012. Chinese hotel employees in the smiling masks: roles of job satisfaction, burnout, and supervisory support in relationships between emotional labor and performance. Journal of Human Resource Management. Routledge.
Chiaburu, D.S.; Tekleab, A.G. (2005). Individual and contextual influences on multiple dimension of training effectiveness. Journal of European Industrial Training, 29(8):604-626.
Cohen, S., and T.A. Wills. 1985. Stress, Social Support, And The Buffering Hypothesis. Psychological Bulletin. 98:310357.
Comstock, T.W. (1994). Fundamental of Supervision: The first-line manager at work. New York: Delmar Publisher.
Cowlishaw, S., J. McLennan, and L. Evans. 2008. Volunteer Firefighting and Family Life: An Organisational Perspective on Conflicts Between Volunteer and Family Roles. Australian Journal on Volunteering, 13:21-31.
Eby, L.T., W.J. Casper, A. Lockwood, C. Bordeaux and A. Brinley. 2005. Work and Family Research in IO/OB: Content Analysis and Review of The Literature (1980-2002). Journal of Vocational Behavior. 66(1):124-97.
Eisenberger, R., Stinglhamber, F., Vandenberghe, C., Sycharski, I.L. and Rhoades, L. (2002), œPerceived supervisor support: contributions to perceived organizational support and employee retention, Journal of Applied Psychology, Vol. 87 No. 3, pp. 565-73.
Elangovan, A.R.; Karakowsky, L. (1999). The role of trainee and environmental factors in transfer of training: an exploratory framework. Leadership and Organization Development Journal, 20:268-275.
Ellinger, A.E.; Ellinger, A.D.;Keller, S.B. (2005). Supervisory coaching in a logistics context. Interna- tional Journal of Physical Distribution & Logistics Management, 35 (9):620-636.
Facteau, J.D.; Dobbins, G.H.; Russell, J.E.A.; Ladd, R.T.; Kudisch, J.D. (1995). The influence of gen- eral perceptions of the training environment on pretraining motivation and perceived training transfer. Journal of Management, 21(1):1-25.
Ferdinand, A. 2002. Structural Equation Modelling dalam penelitian manajemen. Semarang: Badan Penerbit Universitas Diponegoro
Frone, M. R., Russell, M., & Cooper, M. L. 1992. Antecedents and Outcomes Of Workfamily Conflict: Testing A Model of The Workfamily Interface. Journal of Applied Psychology. 77: 6578.
Frone, M. R., J.K. Yardley, and K.S. Markel. 1997. Developing and Testing an Integrative Model of the Workfamily Interface. Journal of Vocational Behavior. 50: 145167.
Gerstner, C. R., and D.V. Day. 1997. Meta-analytic Review of Leadermember Exchange Theory: Correlates And Construct Issues. Journal of Applied Psychology. 82: 827844.
Ghozali, Imam. 2011. Aplikasi analisis multivariate dengan program SPSS. Edisi 5. UNDIP.
Gilboa, S., A. Shirom, Y. Fried, and C. Cooper. 2008. A meta-analysis Of Work Demand Stressors and Job Performance: Examining Main and Moderating Effects. Personnel Psychology. 61(2):227-271
Grandey, A.A., Cordeiro, B.L. and Crouter, A.C. (2005), œA longitudinal and multi-source test of the work-family conflict and job satisfaction relationship, Journal of Occupational and Organizational Psychology, Vol. 78 No. 3, pp. 305-323.
Grandey, A.A. and R. Cropanzano, R. 1999. The Conservation of Resources Model Applied to Work Family Conflict and Strain. Journal of Vocational Behavior. 54: 350-70.
Greenhaus, J.H. And N.J. Beutell. 1985. Sources of Conflict Between Work and Family Roles. Academy of Management Review. 10 (1): 76-88.
Hayward, R., and M.R. Tuckey. 2007. Well-being in Volunteer Fire-fighters: Moving Beyond Critical Incidents to Examine The Role of Emotional Demands and Resources, in Particular Camaraderie. Paper presented at the 7th Industrial and Organisational Psychology Conference. Adelaide Convention Centre, South Australia, Australia.
House, J. S. 1981. Work stress and social support. MA: Addison-Wesley.
Huffman, A.H., S.C. Payne, and C.A. Castro. 2003. Time Demands, Work-family conflict and Turnover: Does Gender Matter?. Paper Presented at The 18th Annual Meeting of The Society For Industrial and Organizational Psychology Conference, Orlando, FL.
Ismail, A.; Abu Bakar, R.; Abang Abdullah, D.N.M.; Chandra Segaran, S.C. (2008). Supervisors role and its impact on job performance. Jurnal Pengurusan Awam, 7 (1):109-122.
Jex, S.M. And T.C. Elacqua. 1999. Time Management As a Moderator of Relations Between Stressors and Strain. Work and Stress. 13:182-91.
Kahn, R.L., D.M. Wolfe, R.P. Quinn, J.D. Snoek, and R.A. Rosenthal. 1964. Organizational Stress: Studies in Role Conflict and Ambiguity. Wiley, Oxford.
Kalliath, T., and P. Brough. 2008. Work-life balance: A Review of The Meaning of The Balance Construct. Journal of Management & Organization. 14(3), 323-327.
Karatepe, O. M., & Sokmen, A. (2006). The effects of work role and family role variables on psychological and behavioral outcomes of frontline employees. Tourism Management 27(2), 255-268
Karatepe, O. M., and H. Kilic. 2007. Relationships With Supervisor Support and Conflicts in The Work-family Interface With Selected Job Outcomes of Frontline Employees. Tourism Management. 28:238252.
Karatepe, O.M. 2008. Work-family Conflict and Facilitation: Implications For Hospitality Researchers in Tesone. Handbook of Hospitality Human Resources Management, Butterworth, Heinemann, Elsevier, Oxford.
Karatepe, M.S. 2013. The Effect of Work Overload and Work-family Conflict on Job Embeddedness and Job Performance. International Journal of Contemporary Hospitality Management.25(4):614-634.
Karter, M.J., and G.P. Stein. 2008. U.S. Fire Department Profile Through 2007. Massachusetts: Fire Analysis and Research Division, National Fire Protection Association (NFPA).
Kirchmeyer, C. 1998. Determinants of Managerial Career Success: Evidence and Explanation of Male/Female Differences. Journal of Management. 24: 673692.
Lee, R.T. and B.E. Ashforth. 1996. A Meta-analytic Examination of The Correlates of The Three Dimensions of Job Burnout. Journal of Applied Psychology. 81:123-33.
McLennan, J. 2008. Issues Facing Australian Volunteer-based Emergency Services Organisations. School of Psychological Science. La Trobe University.
McLennan, J., A. Birch, S. Cowlishaw, and P. Hayes. 2009. Maintaining Volunteer Firefighter Numbers: Adding Value to The Retention Coin. Australian Journal of Emergency Management. 24:40-47.
Mesmer-Magnus, J.R. and C. Viswesvaran. 2005. Convergence Between Measures of Work-to-family and Family-to-work conflict: A Meta-analytic Examination. Journal of Vocational Behavior. 67(2): 215-32.
Rathi, N. and Barath M. 2013. Work-family Conflict and Job and Family Satisfaction: Moderating Effect of Social Support Among Police Personnel. Equality, Diversity and Inclusion: An International Journal. 32(4):438-454.
Robbins, S.P.; DeCenzo, D.A. (2004). Supervision today. USA: Pearson Prentice Hall.
Shih, Hsi-An et al., 2010. High involvement work system, workfamily conflict, and expatriate performanceexamining Taiwanese expatriates in China. Journal of Human Resource Management, Routledge.
Steenbergen, F.E. And N. Ellemers. 2009. Is Managing the Work-Family Interface Worthwhile? Benefits for Employee Health and Performance. Journal of Organizational Behavior. 30:617-642.
Steffy, B. And D. Ashbaugh. 1986. Dual-Career Planning, Marital Satisfaction and Job Stress Among Women in Dual-Career Marriages. Journal of Business and Psychology. 1:114-123.
Van Steenbergen, E. F., N. Ellemers, and A. Mooijaart. 2007. How Work and Family Can Facilitate Each Other: Distinct Types of Work-family Facilitation and Outcomes For Women and Men. Journal of Occupational Health Psychology.12:279300.
Wang, H., K.S. Law, R. D. Hackett, D. Wang, , and Z. X. Chen. 2005. Leadermember Exchange As A Mediator Of The Relationship Between Transformational Leadership And Followers Performance And Organizational Citizenship Behavior. Academy of Management Journal. 48: 420432.
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2018-06-04
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Hadi, H. K. (2018). Pengaruh Work-Family Conflict terhadap Performa Kerja Petugas Pemadam Kebakaran pada Dinas PMK Surabaya. BISMA (Bisnis Dan Manajemen), 5(2), 89–99. https://doi.org/10.26740/bisma.v5n2.p89-99
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