Paternalistic leadership and teamwork on employee performance at Sharia hotels: The mediating role of work-family conflict
DOI:
https://doi.org/10.26740/bisma.v17n2.p243-263Keywords:
employee’s performance, paternalistic leadership, Sharia hotels, teamwork, work-family conflictAbstract
This study aims to examine how paternalistic leadership and teamwork demands influence employee effectiveness, with work-family conflict serving as a mediating factor. In the hospitality industry, especially in Sharia hotels, employee performance is crucial for maintaining service quality and customer satisfaction. Leadership style and teamwork demands can significantly impact employee effectiveness, particularly when work-family conflict arises as a mediating factor. This research employed an explanatory survey involving 344 employees from Sharia hotels. Partial Least Square-Structural Model (PLS-SEM) analysis is implemented to analyse the data. The results show that paternalistic leadership and teamwork positively influence employees’ performance. Work-family conflict is positively influenced by paternalistic leadership and collaboration. Work-family conflict, which is brought on by paternalistic leadership and teamwork, influences employee performance. This study implies that Sharia hotel management should adopt paternalistic leadership and foster teamwork to enhance employee performance while being mindful of work-family conflict. Implementing supportive policies and promoting a balanced work environment can reduce conflict and improve overall effectiveness among staff.
References
Abdulle, A., & Aydintan, B. (2019). The Effect of Teamwork on Employee Performance in Some Selected Private Banks in Mogadishu A Somalia. Journal of business research aturk, 11(3), 1589–1598. https://doi.org/10.20491/isarder.2019.691
Adeleke Olusegun. (2008). Impact of Occupational Stress on Job Satisfaction and Mental Health of First Bank Employees: Implication for Personnel Psychologists, 1(1), 15–21.
Alarafat. (2021). Impact of Effective Teamwork on Employee Performance: The case of the Telecommunication Companies in the Kingdom of Bahrain, iKSP Journal of Innovative Writings (2021). 2(2), 7–19. https://doi.org/10.13140/RG.2.1.4959.8804
Albrecht, Simon L. 2010. Handbook of Employee Engagement: Perspectives, Issues, Research and Practice, UK: Edward Elgar Publishing, Inc.
Alie, R.E., Beam, H., and Carey, T.A. (1998). The use of teams in an undergraduate management program. Journal of Management Education, 22(6), 707–19. https://doi.org/10.1177/105256299802200603
Anafarta, N. (2011). The Relationship between Work-family Conflict and Job Satisfaction: A Structural Equation Modeling (SEM) Approach. International Journal of Business and Management, 6(4), 168–177. https://doi.org/10.5539/ijbm.v6n4p168
Ardita, QT, Agusdin, A., & Furkan, LM (2018). Analysis Influence Conflict Work- Family Conflict and Stress to Satisfaction Work on Female Employees in the Regional Secretariat (SETDA) of Lombok Island Regency. JMM UNRAM - Master of Management Journal, 7(3), 29–44. https://doi.org/10.29303/jmm.v7i3.313
Arifin, A. (2020). Pengaruh Kepemimpinan Dan Kerjasama Tim Terhadap Kepuasan Kerja Dan Kinerja Karyawan. Economics and Business, Bahaudin Mudhary University, Madura, 17(2), 186–193.
Asbari, M., Bernardo, I., Pramono, R., Purwanto, A., Hidayat, D., Sopa, A., Alamsyah, VU, Senjaya, P., Fayzhall, M., & Mustofa. (2020). The Effect of Work-family Conflict on Job Satisfaction and Performance: A study of Indonesian Female Employees. International Journal of Advanced Science and Technology, 29(3), 6724–6748.
Aycan, Z. (2006). Paternalism. Indigenous and Cultural Psychology, Boston, MA: Springer, 445–466. https://doi.org/10.1007/0-387-28662-4_20
Aycan, Z., Kanungo, R.N., Mendonca M., Yu, K., Deller, J., Stahl, G., & Kurshid, A. (2000). Impact of culture on human resource management practices: a ten-country comparison. Appl. Psychol. Int. Rev, 49, 192–220. https://doi.org/10.1111/1464-0597.00010
Baig, S., Iqbal, S., Abrar, M., Baig, I., Amjad, F., Zia-Ur-Rehman, M., & Awan, M. (2019). Impact of leadership styles on employees’ performance with moderating role of positive psychological capital. Total Quality Management & Business Excellence, 32, 1085–1105. https://doi.org/10.1080/14783363.2019.1665011.
Bernadin, J.H and Russell, J.E. (1993). Human Resource Management: An Approach, New York: McGraw Hill Companies.
Bokaii, L. (2023). Impact of Teamwork On The Performance of The Employees In The Non-Governmental Sector. The EUrASEANs: journal on global socio-economic dynamics, 2(39), 45–58. https://doi.org/10.35678/2539-5645.2(39).2023.45-58
Casper, W.J., C. Harris, A.T. Bianco, and J.H. Wayne (2011), Work-family conflict, perceived supervisor support and organisational commitment among Brazilian professionals, Journal of Vocational Behavior, 79, 640–652. https://doi.org/10.1016/j.jvb.2011.04.011
Chan, SCH & Mak, WM. (2012). Benevolent leadership and follower performance: The mediating role of leader–member exchange (LMX). Asia Pacific Journal of Management. 29, 285–302. https://doi.org/10.1007/s10490-011-9275-3
Chen, X.-P., Eberly, M.B., Chiang, T.-J., Farh, J.-L., & Cheng, B.-S. (2011). Affective Trust in Chinese Leaders: Linking Paternalistic Leadership to Employee Performance. Journal of Management, 40(3), 796–819. https://doi.Org/10.1177/0149206311410604, 40(3), 796–819
Cheng, B.S., Chou, L.F., Wu, T.Y., Huang, M.P., & Farh, J.L. (2004). Paternalistic leadership and subordinate responses: establishing a leadership model in Chinese organisations. Asian Journal of Social Psychology, 7, 89–117. https://doi.org/10.1111/j.1467-839X.2004.00137.x
Cohen, A. and Liani, E. (2009). Work-family conflict among female employees in Israeli hospitals. Personnel Review, 38(2), 124–141. https://doi.org/10.1108/00483480910931307
Darmayoga, B., Suwandana, I. K., & Adi, I. M. (2020). Kepemimpinan, Komunikasi, Dan Work-family Conflict Terhadap Kinerja Karyawan Pada PD. BPR Bank Pasar Bangli. Journal Research and Development of Science and Humanities, 4(2), 151–157. https://doi.org/10.23887/jppsh.v4i2.31786
Dedahanov, A.T., Lee, D.H., Rhee, J., & Yoon, J., (2020). Entrepreneur's paternalistic leadership style and creativity: The mediating role of employee voice. Management Decision, 54(9), 2310–2324. https://doi.org/10.1108/MD-11-2015-0537
Edwards, J. R., & Rothbard, N. (2000). Mechanisms linking work and family: Clarifying the relationship between work and family constructs Work Home. Academy of Management Review, 25(1), 178–199. https://doi.org/10.5465/AMR.2000.2791609
Frone, Russell & Cooper. (2003). Relation between Emotional Intelligence and Job stress among engineers at Managerial level at Public sector organisations. IOSR Journal of Humanities and Social Science, 16(3), 44–47. https://doi.org/10.9790/0837-0734447
Ghozali, I. (2021). Aplikasi Analisis Multivariate Dengan Program IBM SPSS 26 Edisi 10. Badan Penerbit Universitas Diponegoro
Greenhaus, J. H. and Parasuraman, S. (1999). “Research on work, family, and gender: current status and future directions”, in Powel, GN (Eds), Handbook of Gender and Work, Sage, Newbury Park, CA, 391–412
Greenhaus, J. H., & Beutell, N. J. (1985). Sources of conflict between work and family roles. Academy of management review, 10(1), 76–88. https://doi.org/10.5465/amr.1985.4277352
Gull, N., Song, Z., Shi, R., Asghar, M., Rafique, M. A., & Liu, Y. (2021). Paternalistic Leadership, Polychronicity, and Life Satisfaction of Nurses: The Role of Work-Family Conflict and Family-Work Conflict in Public Sector Hospitals. Front. Psychol. 12, 1–12. https://doi.org/10.3389/fpsyg.2021.648332
Hair, J. F. J. R., Anderson, RE, Tatham, RL & Black, WC (2017). Multivariate Data Analysis. Six Edition. New Jersey: Pearson Educational, Inc.
Hofstede, G. (2020). Culture's consequences: Comparing values, behaviors, institutions and organizations across nations (2nd ed.). SAGE Publications.
Iftikhar, A., & Manzoor, S. R. (2017). Effect of Teamwork, Employee Empowerment and Training on Employee Performance. International Journal of Academic Research in Business and Social Sciences, 7(11), 380–394. https://doi.org/10.6007/IJARBSS/v7-i11/3472
Kassim, A. F. M., Razali, N. M., Rosli, N. M., & Aznan, E. A. M., & Hua, K. P. (2021). Managing Quality for Job Performance: Is Paternalistic Leadership Behavior an Alternative to Influence Trust?. Journal Intellect, 16(2), 175–183. https://doi.org/10.24191/ji.v16i2.429
Karakitapoğlu-Aygün, Z., Gumusluoglu, L., & Scandura, T. (2020). How Do Different Faces of Paternalistic Leaders Facilitate or Impair Task and Innovative Performance? Opening the Black Box. Journal of Leadership & Organizational Studies, 27, 138–152. https://doi.org/10.1177/1548051819833380.
Kelemba, J., Chepkilot, R., & Zakayo, C. (2017). Influence of Teamwork Practices on Employee Performance in Public Service in Kenya. African Research Journal of Education and Social Sciences, 4(3), 1–9.
Lambert, S. J. (1990). Processes Linking Work and Family: A Critical Review and Research Agenda. Human Relations, 43(3), 239–257. https://doi.org/10.1177/001872679004300303
Lawasi, E. S., & Triatmanto, B. (2017). The influence of Communication, Motivation and Teamwork Employee Performance Improvement. Journal of Management & Entrepreneurship, Faculty of Economics and Business, Merdeka University of Malang, 5(1), 47–57. https://doi.org/10.26905/jmdk.v5i1.1313
Mäkelä, L. and Suutari, V. (2011), Coping with work-family conflicts in the global career context, Thunderbird International Business Review, 53(3), 365–375. https://doi.org/10.1002/tie.20414
Malik, J. A., & Santoso, C. B. (2022). The Influence of Paternalistic Leadership on Individual Performance. Journal of Leadership in Organizations, 4(5), 83–98. https://doi.org/10.22146/jlo.72665
Manzoor, S. R., Ullah, H., Hussain, M., & Ahmad, Z. H. (2011). Effect of Teamwork on Employee Performance. International Journal of Learning & Development 2011, 1(1), 110–126. https://doi.org/10.5296/ijld.v1i1.1110
Mastercard Concentrating. (2024). Global Muslim Travel Index 2024. https://www.crescentrating.com/global-muslim-travel-index-gmti.html
Meslec, N., Duel, J. & Soeters, J. (2020). The role of teamwork on team performance in extreme military environments: an empirical study. Team Performance Management, 26(5–6), 325–339. https://doi.org/10.1108/TPM-02-2020-0009
Niu, L. Lu, J., & Zhang, G. (2009). Cognition-Driven Decision Support for Business. Intelligence: Models, Techniques, Systems and Applications. New York.: Springer.
Noda, H. (2020). Work–Life Balance and Life Satisfaction in OECD Countries: A Cross-Sectional Analysis. Journal of Happiness Studies, 21(4), 1325–1348. https://doi.org/10.1007/s10902-019-00131-9
Noor, N. M. (2002). Wor-Family Conflict, Locus of Control, and Women's WellBeing: Tests of Alternative Pathways. The Journal of Social Psychology, 142(5), 645–662. https://doi.org/ 10.1080/00224540209603924
Öge, E., Çetin, M., & Top, S. (2018). The effects of paternalistic leadership on workplace loneliness, work family conflict and work engagement among air traffic controllers in Turkey. Journal of Air Transport Management, 66, 25–35. https://doi.org/10.1016/J.JAIRTRAMAN.2017.10.003.
Pandelaki, M. T. (2018). The influence of teamwork and culture Work to performance employee Titian Budi Foundation noble in the district parigi moutong. Catalog, 6(5) 35–46.
Pellegrini, E. K., & Scandura, T. A. (2008). Paternalistic leadership: a review and agenda for future research. Journal of Management. 34(566–593). https://doi.org/10.1177/0149206308316063
Qiu, L. (2020). The Impact of Authoritarian Leadership on Work-to-Family Conflict, Advances in Social Science, Education and Humanities Research, 451, 360–364. https://doi.org/10.2991/assehr.k.200727.130
Rajak, A. (2014). The Influence Interpersonal Conflict, Work-family Conflict and Stress, towards Satisfaction Work and Its Impact to Life Satisfaction. Journal Strategy Business, 17(2), 131–156. https://doi.org/10.20885/jsb.vol17.iss2.art2
Roth, L. & David, E. M. (2009). Work-family conflicts and work performance. Psychological Reports, 105, 80–86. https://doi.org/10.2466/PR0.105.1.80-86
Rotondo, D.M.U. and Kincaid, J.F. (2008), Conflict, facilitation, and individual coping styles across the work and family domains. Journal of Managerial Psychology, 23(5), 484–506. https://doi.org/10.1108/02683940810884504
Saladin, A. R. Nawawi, Z. M., Silalahi, P. R. (2024). Analysis of Sharia Hotel Standardization According to the Indonesian Ulema Council (MUI) Fatwa at Hotel Arabia Style. Jurnal Ilmiah, 11(2), 314–325 https://doi.org/10.29300/mzn.v11i2.4890
Sanyal, S., & Hisam, M. W. (2018). The Impact of Teamwork on Work Performance of Employees: A Study of Faculty Members at Dhofar University. IOSR Journal of Business and Management, 20(3), 15–22. https://doi.org/10.9790/487X-2003011522
Sari, W.P., Sari, P.A. & Aktrisa, R.T. (2021). The Impact of Work-family Conflict on Performance: The Case of Married Female Nurses. HOLISTIC 12(1), 11–26. https://doi.org/10.2478/hjbpa-2021-0002
Shuck, B., & Herd, A. M. (2012). Employee engagement and leadership. Human Resource Development Review, 11(2), 156–181. https://doi.org/10.1177/1534484312438211
Shukor, S. A., & Kattiyapornpong, U. (2024). Muslim travellers: a bibliometric analysis Journal of Islamic Marketing, 15(4), 1054–1077. https://doi.org/10.1108/JIMA-11-2022-0302
Silvani, I., & Triatmanto, B. (2017). Pengaruh komunikasi, motivasi, dan kerjasama tim terhadap peningkatan kinerja karyawan. Jurnal Manajemen dan Kewirausahaan, 5(1), 1–10. https://doi.org/10.26905/jmdk.v5i1.1313
Sinambela, L. P. (2016). Management Human Resources. Building a Solid Work Team for Improving Performance. PT. Bumi Aksara, Jakarta.
Soomro, A. A., Breitenecker, R. J., & Shah, S. A. M. (2018). Relation of work-life balance, work-family conflict, and family-work conflict with the employee performance-moderating role of job satisfaction. South Asian Journal of Business Studies, 7(1), 129–146. https://doi.org/10.1108/SAJBS-02-2017-0018
Sulaiman, Z. A., Iranmanesh, M., Foroughi, B., & Rosly, O. (2022). The impacts of Shariah-compliant hotel attributes on Muslim travellers revisit intention: religiosity as a moderator. Journal of Islamic Marketing, 13(10), 2108–2125. https://doi.org/10.1108/JIMA-06-2020-0179
Supardin, L., Suyanto, M., Hidayat, A., & Wijaya, T. (2023). A bibliometric analysis of halal tourism: future research agenda. Journal of Islamic Accounting and Business Research, 16(3), 566–584. https://doi.org/10.1108/JIABR-01-2023-0028
Ugurluoglu O., Aldogan E. U., Turgut M., & Ozatkan Y. (2018). The Effect of Paternalistic Leadership on Job Performance and Intention to Leave the Job. Journal of Health Management, 20(1) 1–10. https://doi.org/10.1177/0972063417747700
Usman, H., Sobari, N., & Sari, L. E. (2019). Sharia motivation in Muslim tourism definition, is it matter?. Journal of Islamic Marketing, 10(3), 709–723. https://doi.org/10.1108/JIMA-01-2018-0015
Wageman, R. (1997). Critical Success Factors for Creating Superb Self – Managing Teas at Xerox. Compensation and Benefits Review, 29(5), 31–41. https://doi.org/10.1177/088636879702900506
Walton, V., Hogden, A., Long, J. C., Johnson, J. & Greenfield, D. (2020). Exploring interdisciplinary teamwork to support effective ward rounds. International Journal of Health Care Quality Assurance, 33(5), 373–387. https://doi.org/10.1108/IJHCQA-10-2019-0178
Wang, A. C., & Cheng, B. S. (2010). When does beneficial leadership lead to creativity? The moderating role of creative role identity and job autonomy. J. Organs. Behavior. 31, 106–121. https://doi.org/10.1002/job.634
Wang, A. C., Tsai, C. Y., Dionne, S. D., Yammarino, F. J., Spain, S. M., Ling, H. C., ... & Cheng, B. S. (2018). Benevolence-dominant, authoritarianism-dominant, and classical paternalistic leadership: Testing their relationships with subordinate performance. The Leadership Quarterly, 29(6), 686–697. https://doi.org/10.1016/j.leaqua.2018.06.002
Wanyeki, M. N., Maina, C. W., Sanyanda, J. N., & Kiiru, D. (2019). Impact of teamwork on employee performance: study of faculty members in kenyatta university. Journal of Human Resource and Leadership, 4(1), 1–8.
West, M. (2002). Kerjasama Yang Efektif. Cetakan Kelima. Penerjemah: Srikandi Waluyo. Yogyakarta: Penerbit Kanisius.
Widiyanti, E., Suprayitno, & Sutarno. (2017). The Influence of Teamwork and Loyalty on Employee Performance with Leadership as Variables Moderation. Journal of Economics and Entrepreneurship, 17(3), 407–416.
Wu, M., Huang, X., & Chan, SCH (2012). The influencing mechanisms of paternalistic leadership in Mainland China. Asia Pacific Business Review, 18(4), 631–648. https://doi.org/10.1080/13602381.2012.690940
Wu, Y. C., & Tsai, P. J. (2012). Multidimensional Relationships between Paternalistic Leadership and Perceptions of Organizational Ethical Climates. Psychological Reports, 111(2), 509–527. https://doi.org/10.2466/01.17.PR0.111.5.509-527
Zainal, N., Zawawi, D., Aziz, Y. A. & Ali, M. H. (2020). Work-family conflict and job performance: moderating effect of social support among employees in the Malaysian service sector. International Journal of Business and Society, 21(1), 79–95. https://doi.org/10.33736/ijbs.3224.2020
Zhubi, M., Zhubi, D., Kovaçi, I., & Tahiri, A. (2024). Human Resource Management And Performance Evaluation In Hotels In Kosovo. Calitatea, 25(199), 50–56. https://doi.org/10.47750/QAS/25.199.06
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2025 BISMA (Bisnis dan Manajemen)
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
Abstract views: 122
,
PDF Downloads: 65
