Pengaruh knowledge sharing dan self-efficacy terhadap employee performance melalui job satisfaction pada karyawan
DOI:
https://doi.org/10.26740/jim.v13n4.p856-867Kata Kunci:
employee performance; job satisfaction; knowledge sharing; self-efficacyAbstrak
PT X merupakan salah satu wilayah operasional yang berperan penting dalam mendukung layanan transportasi di Indonesia. Kinerja karyawan merupakan faktor krusial dalam memastikan penyampaian layanan yang optimal. Studi ini bertujuan untuk menganalisis dan menjelaskan pengaruh berbagi pengetahuan dan kepercayaan diri terhadap kinerja karyawan melalui kepuasan kerja di PT X. Penelitian ini menggunakan pendekatan kuantitatif dengan sampling purposif non-probabilitas, melibatkan 40 karyawan sebagai responden. Data dianalisis menggunakan Structural Equation Modeling (SEM) dengan SmartPLS 3.2.9. Hasil menunjukkan bahwa baik berbagi pengetahuan maupun kepercayaan diri memiliki pengaruh positif dan signifikan terhadap kepuasan kerja. Selain itu, kepercayaan diri secara langsung mempengaruhi kinerja karyawan. Namun, berbagi pengetahuan tidak secara langsung mempengaruhi kinerja karyawan. Lebih lanjut, kepuasan kerja secara signifikan mempengaruhi kinerja karyawan dan menjadi mediator dalam hubungan antara berbagi pengetahuan dan kinerja. Sebaliknya, kepuasan kerja tidak memediasi pengaruh kepercayaan diri terhadap kinerja. Temuan ini menyarankan bahwa meningkatkan kepuasan kerja dapat memperkuat dampak positif berbagi pengetahuan terhadap kinerja karyawan, sementara kepercayaan diri secara independen berkontribusi pada hasil kinerja. Studi ini menyoroti pentingnya mengembangkan budaya pengetahuan kolaboratif dan membangun kepercayaan karyawan untuk meningkatkan efektivitas organisasi.
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