PENGARUH KNOWLEDGE SHARING DAN SELF EFFICACY TERHADAP EMPLOYEE PERFORMANCE MELALUI EMPLOYEE ENGAGEMENT PADA KARYAWAN BANK MANDIRI CCO SURABAYA
DOI:
https://doi.org/10.26740/jim.v12n4.p900-914Kata Kunci:
Berbagi Pengetahuan, Efikasi Diri, Keterlibatan Karyawan, Kinerja KaryawanAbstrak
Penelitian ini bertujuan untuk menguji dan menganalisis pengaruh knowledge sharing dan self efficacy terhadap employee performance melalui employee engagement pada karyawan Bank Mandiri CCO Surabaya. Teknik pengambilan sampel menggunakan sampel jenuh dengan total responden sebanyak 35 karyawan Bank Mandiri CCO Surabaya. Penelitian ini termasuk dalam jenis penelitian kuantitatif dengan menggunakan teknik analisis SEM-PLS yang dibantu software SmartPLS versi 4.
Hasil penelitian yang didapat yakni, knowledge sharing tidak berpengaruh terhadap employee engagement. Self efficacy berpengaruh positif terhadap employee engagement. Employee engagement tidak berpengaruh terhadap employee performance. Knowledge sharing berpengaruh positif terhadap employee performance. Self efficcay tidak berpengaruh terhadap employee performance. Pada hasil hubungan tidak langsung, employee engagement tidak memediasi hubungan knowledge sharing dengan employee performance, serta tidak memediasi hubungan self efficacy dengan employee performance.
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