Pengaruh Kecerdasan Emosional Terhadap Komitmen Organisasi Melalui Kepuasan Kerja Sebagai Variabel Mediasi pada Bank DKI Kantor Cabang Surabaya

Riza Mutimma Auda

doi:10.26740/bisma.v8n2.p156-176

Authors

Riza Mutimma Auda

DOI:

https://doi.org/10.26740/bisma.v8n2.p156-176

Keywords:

Emotional Intelligence, Job Satisfaction, Organizational Commitment

Abstract

DKI Bank is a commercial bank and Regional Enterprises which is owned by Jakarta Provincial Government and PD Pasar Jaya. DKI Bank now has grown into a commercial bank that has IDR 30.74 trillion assets, with the office network reached 221 offices in Jakarta and other major cities in Indonesia, and 2,549 human resources employee and range of banking products and services to more than one million customers.

This rapid development occurs because of their employees who properly implement the organization's commitment to the company for the betterment of the company. Organizational commitment cannot be separated from emotional intelligence employee and satisfaction work which is obtained by employees. This study aims to identify and explain the influence of emotional intelligence toward organizational commitment through job satisfaction as a mediating variable. This is causal research using quantitative approach. The sampling technique using 72 respondents saturated sample and collected as many as 64 respondents in DKI Bank Branch Office Surabaya. The statistical analysis used is Structural Equation Modeling (SEM) with the support of smartPLS software.

This study results explains that emotional intelligence has positive and significant effect on job satisfaction. Job satisfaction has positive effect and significant on organizational commitment. Emotional intelligence has positive and significant effect on organizational commitment. Job satisfaction mediates the influence of emotional intelligence on organizational commitment.

References

Aghdasi Samaneh, Kiamanseh Ali Reza, Ebrahim Abdolrohim Naveh, 2011. Emotional Intelligence and Organizational Commitment:Testing the Mediatory Role of Occupational Stress and Job Satisfaction. Iran: International Conference on Education and Educational Psychology, 1965-1976.
Aisyah A.R, 2012. The Influence of Self-Efficacy, Emotional Intelligence, Innovativeness and Organizational Commitment on the Performance of the Echelon III Employees in Palembang. International Journal of Science and Research, 3(12), 223-229.
Atmaja surya Mulyana, Hardienata Soewarto, Sunaryo Widodo, 2015. The Effect of Organizational Culture, Emotional Intelligence and Training Effectiveness to Organizational Commitment. Indonesia: International Journal of Managerial Studies and Research, 3(4), 40-45.
Bank DKI, 2015. Profil Bank DKI. http://www.bankdki.co.id/id/corporate-website/profil-bank-dki. Diakses tanggal 04 Ferbuari 2016.
Cherniss, Cary dan Goleman, Daniel, 2001. The emotionally Intelligent Workplace: How To Select For, Measure, And Improve Emotional Intelligence In Individuals, Groups, And Organizations. First Edition, United States: Jossey-Bass.
Ezzatabadi Mohammad Ranjbar, Bahrami Mohammad Amin, Hadizadeh Farzaneh, Arab Masoomeh, Nasiri Soheyla, Tehrani Golamreza Ahmadi, 2013. The nurses emotional intelligence impact on the quality of hospital services. Iran: Sudanese Journal Of Public Health, 158-163.
Farzeen Maria, Ahmad Aqeel, Anwar Naveed, 2015. Relationship among Job Satisfaction, Attitude towards work And Organizational Commitment. Pakistan: Journal of Management Info, 5(1), 84-96.
Fatima Afsheen, Imran Rabia, Zaheer Arshad, 2010. Emotional Intelligence and Job Satisfaction: Mediated by Transformational Leadership. Pakistan: World Applied Science Journal, 10(6), 612-620.
Ghoreishi FS, Zahirrodine AR, Assarian F, Moozavi SGA, Mehrizi MZZ, 2014. Evaluation of Emotional Intelligence and Job Satisfaction in Employees of Kashan Hospitals, Iran: Nurs Midwifery Study, 3(1), 1-6.
Goleman, Daniel, 2003. Kecerdasan Emosional, terj. T. Hermaya. Cetakan XIII, Jakarta: Gramedia Pustaka Utama.
Karim, Faisal dan Rehman Omar, 2012. Impact of Job Satisfaction, Perceived Organizational Justice and Employee Empowerment on Organizational Commitment in Semi-Government Organizations of Pakistan. Journal of Business Studies Quarterly, 3(4), 92-104.
Khalili, Ashkan, 2011. Examining the Relevance of Emotional Intelligence and Organizational Commitment among Employees of Small and Medium Enterprise in Private Sector. Malaysia: International Journal of Business and Management, 6(12), 180-194.
Kishan R, Anu dan Sebastian, Preethi, 2014. An Analysis of Emotional Intelligence Organizational Commitment and Absenteeism Among The Employees of A Mattress Company, India. International Journal of Emerging Technology and Advanced Engineering, 4 (5), 743-747.
Madi Mohammed, Abu Jarad Ismail, Alqahtani Ali H.M, 2012. Employees Perception and Organizational Commitment: A Study on the Banking Sector in Gaza, Palestine. International Journal of Business and Social Science, 3(16), 299-312.
Mangkunegara, Anwar Prabu dan Octorend, Tinton Rumbungan, 2015. Effect of Work Discipline, Work Motivation and Job Satisfaction on Employee Organizational Commitment in the Company (Case Study in PT. Dada Indonesia). Universal Journal of Management, 3(8), 318-328.
Mohammadkhani K, dan Lalardi M. Nasiri, 2012. Emotional Intelligence and Organizational Commitment between the Hotel Staff in Tehran, Iran. American Journal of Business and Management, 1(2), 54-59.
Mohammed, Fatema dan Eleswed, Muath, 2013. Job Satisfaction and Organizational Commitment: A Correlational Study in Bahrain. International Journal of Business, Humanities and Technology, 3(5), 43-53.
Najafi Sajad, Noruzy Ali, Azar Hemin Khezri, Shirkouhi Sajad Nazari, Dalvand Mohamed Reza, 2011. Investigating the relationship between organizational justice, psychological empowerment, job satisfaction, organizational commitment and organizational citizenship behavior: An empirical model. African Journal of Business Management, 5(13), 5241-5248.
Novebry C.W dan Eddy M.S, 2013. Pengaruh kualitas Leader Member Exchange (LMX) Terhadap Produktivitas Kerja Melalui Kepuasan Kerja Dan Komitmen Organisasional Pada PT.Nutrifood Surabaya. Indonesia: AGORA, 1(1).
Orhan, Nazife dan Dincer, Hasan, 2012. The Impacts Of Emotional Intelligence Competency On Job Satisfaction In The Service Sector: An Application On The Turkish Banking Sector. Asian Economic and Financial Review, 2(5), 617-634.
Raza Ali, Saleem Sharjeel, Qamar Beenish, 2014. An Investigation of the Impact of Emotional Intelligence on Job Performance through the Mediating Effect of Organizational Commitment: An Empirical Study of Banking Sector of Pakistan. Information and Knowledge Management, 4(10), 19-26.
Seyal, Afzal H dan Afzaal, Taha, 2013. An Investigation of Relationship among Emotional Intelligence, Organizational Commitment and Job Satisfaction: Evidence from Academics in Brunei Darussalam. Canada: International Business Research, 6 (3), 217-228.
Sandhu, Ramesh, 2015. Impact Of Emotional Intelligence And Attitude Towards Teaching On Job Satisfaction. India: International Journal of Research in Engineering, IT & Social Science , 5(1), 47-58.
Sinambela, Lijan Poltak, 2012. Kinerja Pegawai Teori Pengukuran dan Implikasi. Edisi I. Yogyakarta: Graha Ilmu.
Sopiah. 2008. Perilaku Organisasi. Edisi I. Yogyakarta: Andi Offset.
Tiur A.S, 2013. The Effect of Interpersonal Communication, Organizational Culture, Job Satisfaction, and
Achievement Motivation to Organizational Commitment of State High School Teacher in the District Humbang Hasundutan, North Sumatera, Indonesia. International Journal of Humanities and Social Science, 3(12), 248-264.