Peran Kualitas Layanan Elektronik, Presepsi Kemudahan, dan Kualitas Informasi terhadap Niat Pembelian Online Streaming Musik Spotify
DOI:
https://doi.org/10.26740/jim.v8n3.p968-980Keywords:
e-service quality, information quality, perceived ease of use, streaming music, spotify.Abstract
This study aims to the determinant effect of e-service quality, perceived ease of use, and information quality toward online purchase intention to paid digital streaming music Spotify. This research uses quantitative data. The sampling technique used is non-probability sampling with the type of judgmental sampling. In this study, the respondent is free service users streaming music Spotify access with smartphone, the sample used was 220 respondents. Data is processed using multiple linear regression. The results of this study indicate that e-service quality significantly affects online purchase intention, perceived ease of use significant effect on online purchase intention, and information quality significant effect toward online purchase intention.
References
Abu-Shamaa, R., & Abu-Shanab, E. (2015). Factors Influencing the Intention to Buy From Online Stores: An Empirical Study in Jordan.
Ahmad Radzi, N. A. (2015). A Study on Determinants of Service Quality In E-Commerce Towards Customerrs Purchase Intention In Malaysia. SSRN Electronic Journal. https://doi.org/10.2139/ssrn.2698759
Ahmed, E., & Akhlaq, A. (2015). Digital commerce in emerging economies: Factors associated with online shopping intentions in Pakistan. International Journal of Emerging Markets, 10(4), 634647. https://doi.org/10.1108/IJoEM-01-2014-0051
Ahmed, W., Hussain, S., Muhammad Sohail Jafar, R., Umar Latif, W., Ahmad, W., Sohail Jafar, M., JianZhou, Y. (2017). Impact of E-Service Quality on Purchase Intention Through Mediator Perceived Value in Online Shopping On the Marketing Mix of Fujian Tea Tourism View project Consumers online information adoption behavior View project Impact of E-Service Quality on Purchase Intention Through Mediator Perceived Value in Online Shopping. 7(8). Retrieved from www.iiste.org
Amelia Sebayang, V. (2018). Prosiding-Seminar Nasional Aplikasi Streaming Musik Bagi Generasi Milenial Indonesia Dalam Perspektif Budaya Populer.
APJII.or.id. (2018). Hasil Survei Penetrasi Dan Perilaku Pengguna Internet Indonesia 2018 Dapat Diunduh | Apjii.Or.Id Retrieved November 5, 2019, From https://www.apjii.or.id/Survei2018s/.
Appannie.Com. Description Aplication Spotify| Appannie.Com Retrieved November 15, 2019, From Https://www.Appannie.Com/En/Apps/Ios/App/Spotify-Music/.Html
Atika, A., Kusumawati, A., & Iqbal, M. (2017). The Effect Of Electronic Word Of Mouth, Message Source Credibility, Information Quality On Brand Image And Purchase Intention. Ekuitas (Jurnal Ekonomi Dan Keuangan), 20(1), 94. https://doi.org/10.24034/j25485024.y2016.v20.i1.1780
Batbayar, M., Batsaikhan, B., Enebish, G., Munkhzaya, U., & Sodnompil, N. (2018). Influences of Website Quality on Online Purchase Intention of Air Ticketing Service: In case of Mongolia. Invention Journal of Research Technology in Engineering & Management (IJRTEM) Www.Ijrtem.Com, 2(6), 1318. Retrieved from www.ijrtem.com
Chimed-Ochir, D., & Tumurbaatar, C. (2019). Service Quality Effects On Purchase Intention And Customer Satisfaction: In Case Of E-Commerce Industry In Mongolia. International Journal of Business Management and Economic Review, 02(03), 4958. https://doi.org/10.35409/ijbmer.2019.4958
Cho, Y. C., & Sagynov, E. (2015). Exploring Factors That Affect Usefulness, Ease Of Use, Trust, And Purchase Intention In The Online Environment. International Journal of Management & Information Systems, 19(1). https://doi.org/10.1021/acs.inorgchem.8b00815
Cnnindonesia.com. Apjii Catat Ponsel Pintar Dominasi Pengguna Internet | cnnindonesia.com Retrieved Desember 3, 2019, From https://Www.Cnnindonesia.Com/Teknologi/20190517145546-185-395767/Apjii-Catat-Ponsel-Pintar-Dominasi-Pengguna-Internet.Html
Darmo, I. S. (2019). Pengaruh E-Service Quality Terhadap Purchase Intention Dengan E-Wom Dan Perceived Value Sebagai Variabel Intervening. Jurnal Industri Kreatif Dan Kewirausahaan, 1(2). https://doi.org/10.36441/kewirausahaan.v1i2.117
Dailysocial.Id. Laporan Daily Social Survei Layanan Streaming Musik 2018 | Dailysocial.Id Retrieved November 3, 2019, From Https://Www.Dailysocial.Id/Post/Laporan-Dailysocial-Survei-Layanan-Streaming-Musik-2018.Html
Davis, F. D. (1989). Perceived Usefulness, Perceived Ease Of Use, And Pengguna Acceptance Of Information Technology. Journal Mis Quarterly, 13(3), 319340.
Delone, W. H., & Mclean, E. R. (2003). The Delone And Mclean Model Of Information Systems Success: A Ten-Year Update. Journal Of Management Information Systems, 19(4), 930. Https://Doi.Org/10.1080/07421222.2003.11045748
Evanzha Yudha Amriel, E. (2018). The Effect on the Information Quality of Mobile Advertising on Brand Attitudes and Purchase Intention in Instagram. Amriel, E.E.Y./ JoEBGC, 1(2), 8392.
Gao, J., Zhang, C., Wang, K., & Ba, S. (2012). Understanding online purchase decision making: The effects of unconscious thought, information quality, and information quantity. Decision Support Systems, 53(4), 772781. https://doi.org/10.1016/j.dss.2012.05.011
Hanjaya, S. T. M., Kenny, S. K., & Gunawan, S. S. S. E. F. (2019). Understanding Factors influencing Consumers Online Purchase intention Via Mobile App: Perceived Ease of use, Perceived Usefulness, System Quality, information Quality, and Service Quality. Marketing of Scientific and Research Organizations, 32(2), 175205. https://doi.org/10.2478/minib-2019-0035
Hu, Y. (2010). An investigation on the linkage between purchase intention and service quality in the e-commerce context. CICC-ITOE 2010 - 2010 International Conference on Innovative Computing and Communication, 2010 Asia-Pacific Conference on Information Technology and Ocean Engineering, 304307. https://doi.org/10.1109/CICC-ITOE.2010.84
Idntimes.com. Perbedaan Joox Dan Spotify|Idntime.Com Retrieved Februaru 15, 2020, From Https://Www.Idntimes.Com/Tech/Trend/Izza-Namira-1/Perbedaan-Joox-Dan-Spotify.Html
Juniwati. (2014). Influence of Perceived Usefulness, Ease of Use, Risk on Attitude and Intention to Shop Online Juniwati. European Journal of Business and Management, 6(27). Retrieved from www.iiste.org
Lee, G. G., & Lin, H. F. (2005). Customer perceptions of e-service quality in online shopping. International Journal of Retail and Distribution Management, Vol. 33, pp. 161176. https://doi.org/10.1108/09590550510581485
Li, N. (Syracuse U., & Zhang, P. (Syracuse U. (2002). Consumer Online Shopping Attitudes And Behavior. Eighth Americas Conference on Information Systems, 508517. Retrieved from https://www.researchgate.net/publication/2557074
Ling, K. C., Chai, L. T., & Piew, T. H. (2010). The Effects of Shopping Orientations, Online Trust and Prior Online Purchase Experience toward Customers Online Purchase Intention. International Business Research, 3(3), 63. https://doi.org/10.5539/ibr.v3n3p63
Liputan6.Com. Fungsi Internet Mengenali Kelebihan Dan Kekurangannya |Liputan6.Com Retrieved Desember 2, 2019,Fromhttps://Www.Liputan6.Com/Citizen6/Read/3921529/Fungsi-Internet-Mengenali-Kelebihan-Dan Kekurangannya .Html
Mohd Paiz, N. A., Hareeza Ali, M., Rashid Abdullah, A., & Dato Mansor, Z. (2020). The Effects of Service Quality on Satisfaction and Purchase Intention in Mobile Commerce. International Journal of Business and Management, 15(4), 36. https://doi.org/10.5539/ijbm.v15n4p36
Moslehpour, M., Pham, V. K., Wong, W. K., & Bilgiçli, I. (2018). e-purchase intention of Taiwanese consumers: Sustainable mediation of perceived usefulness and perceived ease of use. Sustainability (Switzerland), 10(1). https://doi.org/10.3390/su10010234
Pavlou, P. A. (2003). Consumer acceptance of electronic commerce: Integrating trust and risk with the technology acceptance model. International Journal of Electronic Commerce, 7(3), 101134. https://doi.org/10.1080/10864415.2003.11044275
Rowley, J. (2006). An analysis of the e-service literature: Towards a research agenda. Internet Research, 16(3), 339359. https://doi.org/10.1108/10662240610673736
Sin, S. S., Nor, K. M., & Al-Agaga, A. M. (2012). Factors Affecting Malaysian young consumers online purchase intention in social media websites. Procedia - Social and Behavioral Sciences, 40, 326333. https://doi.org/10.1016/j.sbspro.2012.03.195
Tarigan, R. S., & Jacqueline. (2018). Millennials Purchase Intention Towards Online Travel Agent in Indonesia. Petra International Journal of Business Studies, 1(1), 2334. https://doi.org/10.9744/ijbs.1.1.23-34
Turban, E., King, D., Lee, J. K. L., Liang, T. P., & Turban, D. C. (2015). Electronic Commerce: A Managerial and Social Networks Perspective (8th ed.). Springers.
Widarsono, A. (2007). Pengaruh Kualitas Informasi Manajemen Terhadap Kinerja Manajerial. Jurnal Akuntansi Fe Unsil, Vol. 2, No. 2, 2007 Issn¯: 1907 9958, 2(2), 286299. Retrieved From Www.Jsx.Co.Id.
Yang, F.-F., Pembelian, M., Khas, M., Secara Online, D., Rahmaningtyas, A., Hartono, S., & Suryantini, A. (2017). Factors Affecting Online Purchasing Of Local Food (Vol. 28).
Yulianita, Y. (2018). Comparison of Generation X and Y: Perceived Usefulness, Perceived Ease of Use, and Subjective Norms on Purchase Intention in E-Commerce. Jurnal Komunikasi Indonesia, 7(2). https://doi.org/10.7454/jki.v7i2.9677
Yulianto, E., Astuti, S., & Utami, N. (2014). The Effect of Online Service Quality towad Perceived Risk, Customer Attitudes, Relationship Quality, Online Purchase Intention, E-Loyalty, and Purchasing Behavior. In European Journal of Business and Management www.iiste.org ISSN (Vol. 6). Retrieved from Online website: www.iiste.org
Zeithaml, V. A., Parasuraman, A., & Malhotra, A. (2002, September). Service quality delivery through web sites: A critical review of extant knowledge. Journal of the Academy of Marketing Science, Vol. 30, pp. 362375. https://doi.org/10.1177/009207002236911
Ahmad Radzi, N. A. (2015). A Study on Determinants of Service Quality In E-Commerce Towards Customerrs Purchase Intention In Malaysia. SSRN Electronic Journal. https://doi.org/10.2139/ssrn.2698759
Ahmed, E., & Akhlaq, A. (2015). Digital commerce in emerging economies: Factors associated with online shopping intentions in Pakistan. International Journal of Emerging Markets, 10(4), 634647. https://doi.org/10.1108/IJoEM-01-2014-0051
Ahmed, W., Hussain, S., Muhammad Sohail Jafar, R., Umar Latif, W., Ahmad, W., Sohail Jafar, M., JianZhou, Y. (2017). Impact of E-Service Quality on Purchase Intention Through Mediator Perceived Value in Online Shopping On the Marketing Mix of Fujian Tea Tourism View project Consumers online information adoption behavior View project Impact of E-Service Quality on Purchase Intention Through Mediator Perceived Value in Online Shopping. 7(8). Retrieved from www.iiste.org
Amelia Sebayang, V. (2018). Prosiding-Seminar Nasional Aplikasi Streaming Musik Bagi Generasi Milenial Indonesia Dalam Perspektif Budaya Populer.
APJII.or.id. (2018). Hasil Survei Penetrasi Dan Perilaku Pengguna Internet Indonesia 2018 Dapat Diunduh | Apjii.Or.Id Retrieved November 5, 2019, From https://www.apjii.or.id/Survei2018s/.
Appannie.Com. Description Aplication Spotify| Appannie.Com Retrieved November 15, 2019, From Https://www.Appannie.Com/En/Apps/Ios/App/Spotify-Music/.Html
Atika, A., Kusumawati, A., & Iqbal, M. (2017). The Effect Of Electronic Word Of Mouth, Message Source Credibility, Information Quality On Brand Image And Purchase Intention. Ekuitas (Jurnal Ekonomi Dan Keuangan), 20(1), 94. https://doi.org/10.24034/j25485024.y2016.v20.i1.1780
Batbayar, M., Batsaikhan, B., Enebish, G., Munkhzaya, U., & Sodnompil, N. (2018). Influences of Website Quality on Online Purchase Intention of Air Ticketing Service: In case of Mongolia. Invention Journal of Research Technology in Engineering & Management (IJRTEM) Www.Ijrtem.Com, 2(6), 1318. Retrieved from www.ijrtem.com
Chimed-Ochir, D., & Tumurbaatar, C. (2019). Service Quality Effects On Purchase Intention And Customer Satisfaction: In Case Of E-Commerce Industry In Mongolia. International Journal of Business Management and Economic Review, 02(03), 4958. https://doi.org/10.35409/ijbmer.2019.4958
Cho, Y. C., & Sagynov, E. (2015). Exploring Factors That Affect Usefulness, Ease Of Use, Trust, And Purchase Intention In The Online Environment. International Journal of Management & Information Systems, 19(1). https://doi.org/10.1021/acs.inorgchem.8b00815
Cnnindonesia.com. Apjii Catat Ponsel Pintar Dominasi Pengguna Internet | cnnindonesia.com Retrieved Desember 3, 2019, From https://Www.Cnnindonesia.Com/Teknologi/20190517145546-185-395767/Apjii-Catat-Ponsel-Pintar-Dominasi-Pengguna-Internet.Html
Darmo, I. S. (2019). Pengaruh E-Service Quality Terhadap Purchase Intention Dengan E-Wom Dan Perceived Value Sebagai Variabel Intervening. Jurnal Industri Kreatif Dan Kewirausahaan, 1(2). https://doi.org/10.36441/kewirausahaan.v1i2.117
Dailysocial.Id. Laporan Daily Social Survei Layanan Streaming Musik 2018 | Dailysocial.Id Retrieved November 3, 2019, From Https://Www.Dailysocial.Id/Post/Laporan-Dailysocial-Survei-Layanan-Streaming-Musik-2018.Html
Davis, F. D. (1989). Perceived Usefulness, Perceived Ease Of Use, And Pengguna Acceptance Of Information Technology. Journal Mis Quarterly, 13(3), 319340.
Delone, W. H., & Mclean, E. R. (2003). The Delone And Mclean Model Of Information Systems Success: A Ten-Year Update. Journal Of Management Information Systems, 19(4), 930. Https://Doi.Org/10.1080/07421222.2003.11045748
Evanzha Yudha Amriel, E. (2018). The Effect on the Information Quality of Mobile Advertising on Brand Attitudes and Purchase Intention in Instagram. Amriel, E.E.Y./ JoEBGC, 1(2), 8392.
Gao, J., Zhang, C., Wang, K., & Ba, S. (2012). Understanding online purchase decision making: The effects of unconscious thought, information quality, and information quantity. Decision Support Systems, 53(4), 772781. https://doi.org/10.1016/j.dss.2012.05.011
Hanjaya, S. T. M., Kenny, S. K., & Gunawan, S. S. S. E. F. (2019). Understanding Factors influencing Consumers Online Purchase intention Via Mobile App: Perceived Ease of use, Perceived Usefulness, System Quality, information Quality, and Service Quality. Marketing of Scientific and Research Organizations, 32(2), 175205. https://doi.org/10.2478/minib-2019-0035
Hu, Y. (2010). An investigation on the linkage between purchase intention and service quality in the e-commerce context. CICC-ITOE 2010 - 2010 International Conference on Innovative Computing and Communication, 2010 Asia-Pacific Conference on Information Technology and Ocean Engineering, 304307. https://doi.org/10.1109/CICC-ITOE.2010.84
Idntimes.com. Perbedaan Joox Dan Spotify|Idntime.Com Retrieved Februaru 15, 2020, From Https://Www.Idntimes.Com/Tech/Trend/Izza-Namira-1/Perbedaan-Joox-Dan-Spotify.Html
Juniwati. (2014). Influence of Perceived Usefulness, Ease of Use, Risk on Attitude and Intention to Shop Online Juniwati. European Journal of Business and Management, 6(27). Retrieved from www.iiste.org
Lee, G. G., & Lin, H. F. (2005). Customer perceptions of e-service quality in online shopping. International Journal of Retail and Distribution Management, Vol. 33, pp. 161176. https://doi.org/10.1108/09590550510581485
Li, N. (Syracuse U., & Zhang, P. (Syracuse U. (2002). Consumer Online Shopping Attitudes And Behavior. Eighth Americas Conference on Information Systems, 508517. Retrieved from https://www.researchgate.net/publication/2557074
Ling, K. C., Chai, L. T., & Piew, T. H. (2010). The Effects of Shopping Orientations, Online Trust and Prior Online Purchase Experience toward Customers Online Purchase Intention. International Business Research, 3(3), 63. https://doi.org/10.5539/ibr.v3n3p63
Liputan6.Com. Fungsi Internet Mengenali Kelebihan Dan Kekurangannya |Liputan6.Com Retrieved Desember 2, 2019,Fromhttps://Www.Liputan6.Com/Citizen6/Read/3921529/Fungsi-Internet-Mengenali-Kelebihan-Dan Kekurangannya .Html
Mohd Paiz, N. A., Hareeza Ali, M., Rashid Abdullah, A., & Dato Mansor, Z. (2020). The Effects of Service Quality on Satisfaction and Purchase Intention in Mobile Commerce. International Journal of Business and Management, 15(4), 36. https://doi.org/10.5539/ijbm.v15n4p36
Moslehpour, M., Pham, V. K., Wong, W. K., & Bilgiçli, I. (2018). e-purchase intention of Taiwanese consumers: Sustainable mediation of perceived usefulness and perceived ease of use. Sustainability (Switzerland), 10(1). https://doi.org/10.3390/su10010234
Pavlou, P. A. (2003). Consumer acceptance of electronic commerce: Integrating trust and risk with the technology acceptance model. International Journal of Electronic Commerce, 7(3), 101134. https://doi.org/10.1080/10864415.2003.11044275
Rowley, J. (2006). An analysis of the e-service literature: Towards a research agenda. Internet Research, 16(3), 339359. https://doi.org/10.1108/10662240610673736
Sin, S. S., Nor, K. M., & Al-Agaga, A. M. (2012). Factors Affecting Malaysian young consumers online purchase intention in social media websites. Procedia - Social and Behavioral Sciences, 40, 326333. https://doi.org/10.1016/j.sbspro.2012.03.195
Tarigan, R. S., & Jacqueline. (2018). Millennials Purchase Intention Towards Online Travel Agent in Indonesia. Petra International Journal of Business Studies, 1(1), 2334. https://doi.org/10.9744/ijbs.1.1.23-34
Turban, E., King, D., Lee, J. K. L., Liang, T. P., & Turban, D. C. (2015). Electronic Commerce: A Managerial and Social Networks Perspective (8th ed.). Springers.
Widarsono, A. (2007). Pengaruh Kualitas Informasi Manajemen Terhadap Kinerja Manajerial. Jurnal Akuntansi Fe Unsil, Vol. 2, No. 2, 2007 Issn¯: 1907 9958, 2(2), 286299. Retrieved From Www.Jsx.Co.Id.
Yang, F.-F., Pembelian, M., Khas, M., Secara Online, D., Rahmaningtyas, A., Hartono, S., & Suryantini, A. (2017). Factors Affecting Online Purchasing Of Local Food (Vol. 28).
Yulianita, Y. (2018). Comparison of Generation X and Y: Perceived Usefulness, Perceived Ease of Use, and Subjective Norms on Purchase Intention in E-Commerce. Jurnal Komunikasi Indonesia, 7(2). https://doi.org/10.7454/jki.v7i2.9677
Yulianto, E., Astuti, S., & Utami, N. (2014). The Effect of Online Service Quality towad Perceived Risk, Customer Attitudes, Relationship Quality, Online Purchase Intention, E-Loyalty, and Purchasing Behavior. In European Journal of Business and Management www.iiste.org ISSN (Vol. 6). Retrieved from Online website: www.iiste.org
Zeithaml, V. A., Parasuraman, A., & Malhotra, A. (2002, September). Service quality delivery through web sites: A critical review of extant knowledge. Journal of the Academy of Marketing Science, Vol. 30, pp. 362375. https://doi.org/10.1177/009207002236911
Downloads
Additional Files
Published
2020-07-15
How to Cite
Samudro, D. A., & Widyastuti, W. (2020). Peran Kualitas Layanan Elektronik, Presepsi Kemudahan, dan Kualitas Informasi terhadap Niat Pembelian Online Streaming Musik Spotify. Jurnal Ilmu Manajemen, 8(3), 968–980. https://doi.org/10.26740/jim.v8n3.p968-980
Issue
Section
Artikel
License
Authors who publish with this journal agree to the following terms:
- Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons:Attribution-NonCommercial 4.0 International License that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.
- Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.
Abstract views: 1074
,
PDF Downloads: 1464
, PDF Downloads: 0
