Vol. 2 No. 02 (2026): Journal of Education Technology and Information System (JETIS)

Articles

• Evaluation of Service Quality And User Experience on Livin' By Mandiri Using E-Servqual and Usability Testing Methods

  Zulvia Arifatul Fadzilah,  Universitas Negeri Surabaya,  Indonesia

  Dwi Fatrianto Suyatno,  Universitas Negeri Surabaya,  Indonesia

  
  Abstract views: 112

• Implementation of Time Series Method in Drug Sales Forecasting at XYZ Pharmacy Using a Dashboard on the "Riycast" Website

  Ali Zainal Abidin Shahab,  State University of Surabaya,  Indonesia

  Ghea Sekar Palupi,  Universitas Negeri Surabaya,  Indonesia

  
  Abstract views: 123

• Public Complaint Text Classification in the Wargaku Application Using Natural Language Processing

  Alfina Dian Febyani,  Universitas Negeri Surabaya,  Indonesia

  I Kadek Dwi Nuryana,  Universitas Negeri Surabaya,  Indonesia

  
  Abstract views: 190

• Implementation of SVM and GLDA for Gap Analysis on Mobile JKN

  Balqis Nur Aura Shaviradilla,  Universitas Negeri Surabaya,  Indonesia

  I Kadek Dwi Nuryana,  Indonesia

  
  Abstract views: 141

• Recommendations For Improving Application Services Using Root Cause Analysis Based On User Review Sentiment Analysis (Case Study: Digital Korlantas Polri)

  Lintang Iqhtiar Dwi Mawarni,  Universitas Negeri Surabaya,  Indonesia

  I Kadek Dwi Nuryana,  Universitas Negeri Surabaya,  Indonesia

  
  Abstract views: 65