Vol. 13 No. 1 (2020)

Articles

• Coffee shop atmospheric effect on customer satisfaction and behavioural intention

  Cut Aprilia,  Universitas Syiah Kuala,  Indonesia

  Ade Irma Suryani,  Universitas Syiah Kuala,  Indonesia

  1-13

  DOI : https://doi.org/10.26740/bisma.v13n1.p1-13
  Abstract views: 5847 , PDF downloads: 2745 , PDF downloads: 0 , PDF downloads: 0

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• Linking work environment to employee performance: the mediating role of work discipline

  Achmad Sani Supriyanto,  State Islamic University Of Maulana Malik Ibrahim Malang, Indonesia,  Indonesia

  Vivin Maharani Ekowati,  State Islamic University Of Maulana Malik Ibrahim Malang, Indonesia,  Indonesia

  Hilda Vironika,  State Islamic University Of Maulana Malik Ibrahim Malang, Indonesia,  Indonesia

  14-25

  DOI : https://doi.org/10.26740/bisma.v13n1.p14-25
  Abstract views: 1766 , PDF downloads: 1120 , PDF downloads: 0

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• Service quality and store atmosphere on customer satisfaction and repurchase intention

  Santirianingrum Soebandhi,  Universitas Wijaya Kusuma Surabaya,  Indonesia

  Abdul Wahid,  Universitas Narotama Surabaya,  Indonesia

  Ira Darmawanti,  University of Vienna,  Austria

  26-36

  DOI : https://doi.org/10.26740/bisma.v13n1.p26-36
  Abstract views: 6365 , PDF downloads: 3982 , PDF downloads: 0 , PDF downloads: 0

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• Service experience on skin cares customer attitude: the mediating role of self-congruity and functional congruity

  Kristiningsih Kristiningsih,  Universitas Wijaya Kusuma Surabaya,  Indonesia

  Sri Hartini,  Universitas Airlangga,  Indonesia

  Indrianawati Usman,  Universitas Airlangga,  Indonesia

  37-46

  DOI : https://doi.org/10.26740/bisma.v13n1.p37-46
  Abstract views: 481 , PDF downloads: 361 , PDF downloads: 0

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• Occupational stress management in managerial employees: an analysis of level and source of work stress

  Nindria Untarini,  Universitas Negeri Surabaya,  Indonesia

  Sayyida Sayyida,  Universitas Airlangga,  Indonesia

  Sanju Kumar Singh,  3Nepal Commerce Campus, Tribuvan University, Nepal,  Nepal

  47-68

  DOI : https://doi.org/10.26740/bisma.v13n1.p47-68
  Abstract views: 1864 , PDF downloads: 1135

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• The effect of job satisfaction, organizational communication, work environment, and work motivation on the churchs employee performance

  Jonathan Charmian Vivaldy,  Universitas Prima Indonesia,  Indonesia

  Nagian Toni,  Universitas Prima Indonesia,  Indonesia

  69-80

  DOI : https://doi.org/10.26740/bisma.v13n1.p69-80
  Abstract views: 1638 , PDF downloads: 872 , PDF downloads: 0 , PDF downloads: 0

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