Efektivitas Penerapan Peraturan Pemerintah No 96 Tahun 2018 tentang Pelayanan Administrasi Kependudukan dalam Perspektif Asas-asas Umum Pemerintah yang Baik di Kelurahan Kalisari Kota Surabaya

Abstract

Abstrak

This study examines the effectiveness of the implementation of Government Regulation Number 96 of 2018 concerning Population Administration Services in Kalisari Sub-district, Surabaya City, through the lens of the General Principles of Good Governance (AUPB). Employing an empirical-qualitative approach and using the policy implementation framework of L.M. Freadman alongside public service quality theories, the research assesses how the regulation is applied at the local level. The findings reveal that although efforts have been made to digitize services and enhance administrative efficiency, several challenges remain. These include low levels of digital literacy among residents, inadequate information and communication technology infrastructure, and insufficient training for local government officials. On the other hand, key enabling factors such as the commitment of government staff, inclusive and participatory leadership, and institutional collaboration contribute positively to the implementation process. The study concludes that achieving effective and equitable population administration services requires a participatory governance model, responsive public policy design, and continuous capacity-building efforts. Strong coordination between central and local authorities, as well as active community involvement, is crucial to sustaining reforms and promoting good governance in public service delivery.
Keywords: public service, population administration, policy implementation, Government Regulation No. 96/2018, Kalisari Sub-district, good governance.