Assessing Archival User Satisfaction at University Archives: a Case Study at Universitas Gadjah Mada

Abstract

In academic settings, it is important to understand user satisfaction on university archives to improve the quality
of the archival system. This study aims to measure user satisfaction at the University Archives of Universitas
Gadjah Mada. This study used a quantitative descriptive research design. The sample of this study was 38 archive
users from 2023. Data on user satisfaction was collected using surveys. The result showed that the archive's
quality of information, system, service, and reading room were above 91%. This study examines highly satisfied
users of university archive services, identifying key factors that promote satisfaction and informing future service
development. The results of this study are expected to provide practical guidance for university archive managers
in improving their archive services to achieve higher levels of user satisfaction.