Pengaruh Dimensi Kualitas Pelayanan Dan Nilai Islami Terhadap Minat Anggota Menggunakan Simpanan Haji Dan Umroh
Keywords:
service quality, Islamic values, member interests, hajj and umrah savingsAbstract
The high interest of the people of Indonesia to carry out hajj has resulted in a large number of persons who use these conditions to seek profits in an illegal way. Therefore this study aims to determine whether there is an influence between the dimensions and Islamic values on the interests of members using Hajj and Umrah savings. This research is a quantitative study using a descriptive approach that is measured with a Likert scale and analyzed by SPSS version 20 application. The results show that the dimensions of service quality and Islamic values have a relationship with the interests of members using Hajj and Umrah savings.
References
Al Qur’an dan Terjemahannya. 2005. Syamil Al Qur’an. PT. Syaamil Cipta Media. Bandung.
Anandita, F. B. A. & Saputra, S. D. 2015. Analisis Pengaruh Kepercayaan, Keamanan, Kualitas Pelayanan, Dan Persepsi Akan Risiko Terhadap Keputusan Pembelian Melalui Situs Jejaring Sosial. Jurnal Ekonomi Dan Kewirausahaan. 15(2) : 203-210.
Anifaturrohmah, S. & Hanifah, N. Pengaruh Kualitas Pelayanan Sales Terhadap Kepuasan Komsumen Dalam Perspektif Ekonomi Islam (Studi Kasus di UD. Cita Rasa Sempidi Denpasar). Economic:Jurnal Ekonomi Dan Hukum Islam. 5(2).
Aryani, D. & Rosinta, F. 2010. Pengaruh Kualitas Layanan Terhadap Kepuasan Pelanggan Dalam Membentuk Loyalitas Pelanggan. Bisnis & Birokrasi, Jurnal Ilmu Administrasi & Organisasi. 17(2) : 114-126.
Bari’ah, dkk. Hubungan Antara Kualitas Layanan Bank Dengan Minat Menabung Nasabah PT BRI Kantor Cabang Unggaran.
BMT Mandiri Sejahtera. 2018a. Profil BMT Mandiri Sejahtera. http://www.bmtmandirisejahtera.com. Diakses tanggal 15 Maret 2019.
Hafidudin, D. & Tanjung, H. 2003. Manajemen Pemasaran Syariah Dalam Praktik. Gema Insani Inpress. Jakarta.
Kementrian agama. Data Dan Profile Penyelenggaraan Haji Di Indonesia 2018. Kemenag.
LuOthman, A. Q. & Owen, L. 2001. Adopting And Measuring Customer Service Quality (Sq) In Islamic Banks: Acase Study In Kuwait Finance House. E-Jurnal Manajemen Unud. 3(1).
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2023 Rizki Habibah, A’rasy Fahrullah
This work is licensed under a Creative Commons Attribution 4.0 International License.
This work is licensed under a Creative Commons Attribution 4.0 International License.