Implementasi Customer Relationship Management dan Dampaknya Terhadap Citra Lembaga pada Yayasan Nurul Hayat Surabaya
Abstract
Lembaga Amil Zakat (Amil Zakat Institution) as a non profit oriented organization in their operation should has a good relationship with its contributors. Customer relationship management is needed to maintain a good relationship with its contributors to keep their loyality and have sense of belonging to the institution. This study aims to determine how the implementation of customer relationship management and its impact on nurul hayat foundation. The result of this study indicate that the implementation of customer relationship management has a good impact on the institution. This study used descriptive qualitative method.
References
Cahyono, A. (2018). Strategi Komunikasi Lembaga Amil Zakat Nurul Fikri Zakat Center dalam Upaya Penghimpunan Dana Umat di Kalimantan Tengah. Al- Ulum Ilmu Sosial dan Humaniora. 4 (1)
Gaffar, V. (2007). CRM dan MPR Hotel (Customer Relationship Management and Marketing Public Relations). Bandung: Alfabeta
Hidayah, R. (2015). Strategi Komunikasi Lembaga Amil Zakat (LAZ) Swadaya Ummah dalam Meningkatkan Jumlah Muzakki di Pekanbaru. Jom FISIP. 2 (2) Hendrajaya. (2010). The Analysis of CRM Strategy on Company Image. EKOBIS. 11 (2)
Negoro, S.H (2014). Kredibilitas Customer Service dan Citra Perusahaan. jurnal Komunikasi. 11 (2)
Pratama,. M.I. Mengidentifikasi Citra Perusahaan/Organisasi
Sugiarni, N.L.M, dkk (2015). Implementasi CRM (Customer Relationship Management) Pada Sistem Informasi Travel X Berbasis Web. Jurnal Sistem dan Informatika. 9 (2)
Sugiyono. (2017). Metode Penelitian Kuantitatif, Kualitatif, dan R&D. Bandung: Alfabeta
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2020 Adam Adi Pradany, A’rasy Fahrullah
This work is licensed under a Creative Commons Attribution 4.0 International License.
This work is licensed under a Creative Commons Attribution 4.0 International License.