Handyman Service Website with AI Chatbot Features Using the Software Development Life Cycle (SDLC) Approach at PT Semen Indonesia Distributor

Abstract

This study aims to design and develop a WordPress-based handyman service website equipped with an AI chatbot as a digital solution for PT. Semen Indonesia Distributor. The research is motivated by the public’s difficulty in finding reliable construction workers and the limited availability of digital platforms specifically supporting the cement distribution industry. The website was developed using the Software Development Life Cycle (SDLC) waterfall model, encompassing requirements analysis, system design, implementation, testing, and maintenance. A descriptive qualitative method was employed, with data collected through interviews, observations, and documentation involving five employees from the ICT and Digital Marketing divisions of PT. SID. The results show that the website enables users to select handyman services, conduct online consultations via the chatbot, and access service-related information, while Black Box Testing using the Equivalence Partitioning technique confirms that all system functions operate as expected. This study contributes practically by enhancing digital service quality and theoretically by supporting the application of AI chatbot technology in web-based services.