Complaint Policy

The ASEAN Journal of Halal Study (AJHS) is committed to maintaining transparency, fairness, and integrity in its editorial and publishing processes. Authors, reviewers, readers, and other parties are encouraged to submit complaints regarding editorial procedures, publication ethics, or journal management.

Types of Complaints

Complaints may include allegations of publication misconduct, plagiarism, unethical behavior, bias in the peer review process, delays in manuscript handling, undisclosed conflicts of interest, and issues related to copyright or authorship.

Complaint Submission

Complaints should be submitted in writing through the official contact of AJHS. Submissions should include the complainant's contact details, a clear description of the issue, relevant manuscript or article information, and supporting evidence, if available.

Complaint Evaluation

All complaints will be evaluated by the editorial team in accordance with the journal's editorial policies and publication ethics. The evaluation may involve reviewing relevant documents and requesting clarification from the parties concerned. Complaints involving editorial team members will be referred to the Editor-in-Chief or publisher to ensure impartiality.

Resolution

Based on the evaluation, AJHS may provide clarification, request corrections, issue retractions or expressions of concern, or take other appropriate actions in accordance with publication ethics guidelines. The complainant will be informed of the outcome, subject to confidentiality requirements.

AJHS is committed to handling all complaints fairly, transparently, and in a timely manner to safeguard the integrity and credibility of scholarly publishing.