Implementation of Digital Health Services to Improve Public Health: Challenges with the JKN Mobile App

Authors

  • Nabila Haninda Mufidah Universitas Negeri Surabaya
  • Herananda Dewi Larasati Putri Universitas Negeri Surabaya
  • Leon Schwermer Universität Bielefeld
  • Rania Hanin Sajida Universitas Negeri Surabaya

DOI:

https://doi.org/10.26740/jsdg.v2i2.36652

Abstract

JKN Mobile is an application launched by BPJS Health through an application that can be downloaded on a smartphone. The purpose of this research is to see and know how the JKN application itself and want to find out about what challenges exist during the implementation of JKN Mobile in Indonesia. The focus of the discussion wants to dig deeper into JKN in Indonesia whether it has a good impact on society. The method used is a literature review system (SLR) by looking for various information about JKN in scientific articles and the like that are relevant to the research being discussed. From the results of the research, it was found that there are still many obstacles in implementing JKN, such as people who do not want to use the JKN application; This application depends on the signal and network so there are some areas that have not stabilized the network; there are difficulties in logging in to the JKN application

Keywords: JKN Mobile, Health Services, Digitalization

References

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Published

2025-12-22

How to Cite

Mufidah, N. H., Larasati Putri, H. D., Schwermer, L., & Sajida, R. H. (2025). Implementation of Digital Health Services to Improve Public Health: Challenges with the JKN Mobile App. Journal of Social Dynamics and Governance, 2(2), 63–72. https://doi.org/10.26740/jsdg.v2i2.36652

Issue

Vol. 2 No. 2 (2025)

Section

Articles
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