INOVASI PELAYANAN PUBLIK SUROBOYO BIS DI KOTA SURABAYA

Authors

  • Zulfa Auliana Haqie Muhammadiyah Malang University
  • Rifda Eka Nadiah Muhammadiyah Malang University
  • Oktavira Puteri Ariyani Muhammadiyah Malang University

DOI:

https://doi.org/10.26740/jpsi.v5n1.p23-30

Keywords:

pelayanan publik, inovasi, transportasi

Abstract

Pelayanan Publik menjadi tolak ukur keberhasilan suatu kinerja pemerintahan dihadapan para masyarakat. Kinerja pemerintah dapat dilihat dari masyarakat dengan kategori ada atau tidaknya suatu pelayanan yang diberikan dan bagaimana cara pemerintah memberikan trobosan-trobosan baru terkait suatu masalah yang ada di wilayah atau daerah. Peningkatan pelayanan publik tercantum dalam kebijakan pelayanan publik sejak tahun 2014 bahwa seluruh instansi pemerintahan baik pusat atau daerah diharapkan membuat suatu ide atau inovasi terhadap kerja pelayanan publik. Yang berperan sebagai pelayan adalah pemerintah, dimana pemerintah pada hakikatnya tidak untuk melayani diri sendiri namun juga warga masyarakat dengan mendominasi kondisi agar terbentuk suatu kenyamanan dalam segala akses kemasyarakatan. Hal ini yang akan dibahas mengenai permasalahan yang terjadi di Kota Surabaya terkait kemacetan dan membludaknya transportasi pribadi serta ketidakmauan masyarakat Kota Surabaya untuk menggunakan kendaraan umum menumbuhkan suatu inovasi baru yaitu dengan terciptanya Suroboyo Bus. Aplikasi Gobis (Golek Bis) diciptakan oleh Pemerintahan Kota (Pemkot) Surabaya untuk mempermudah pelayanan transportasi di Surabaya guna mengurangi kemacetan dan mampu mengurangi volume kendaraan yang ada di Kota Surabaya.

Author Biographies

Zulfa Auliana Haqie, Muhammadiyah Malang University

Department of Government Science

Rifda Eka Nadiah, Muhammadiyah Malang University

Department of Government Science

Oktavira Puteri Ariyani, Muhammadiyah Malang University

Department of Government Science

References

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Published

2020-12-17

Issue

Vol. 5 No. 1 (2020): November 2020

Section

Articles

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