INOVASI PELAYANAN KESEHATAN GANCANG ARON DI KABUPATEN BANYUWANGI DALAM PERSPEKTIF MATRIK INOVASI SEKTOR PUBLIK

Authors

  • Anugerah Yuka Asmara University of Indonesia (UI) Indonesian Institute of Sciences (LIPI)
  • Amy Yayuk Sri Rahayu University of Indonesia

DOI:

https://doi.org/10.26740/jpsi.v3n2.p57-67

Abstract

Public sector innovation has been an enticing discourse and practice implemented by governmental agencies in Indonesia. One of popular types of public sector innovation is public service innovation because it directly effects to public as users. Also, it makes positive climate to emerge many innovation forms of public services in Indonesia, particularly on health public service which is widely paid attention by many scholars, practicians, governmental actors, and public as users. In the Blambangan Public Hospital (RSUD-Blambangan) in Banyuwangi Regency, The Gancang Aron innovation is emerged as solution to reduce long queue for patients and their familes in taking medicine in this hospital. This innovation is appreciated as Top 40 of The Best Public Sector Innovation in Indonesia held by Ministry of Administrative and Bureaucratic Reform - Republic of Indonesia. Surely, public service innovation is not singly occurred without absence of any changes at an organization management level. This study focuses on The Gancang Aron innovation at The RSUD-Blambangan in Banyuwangi Regency. This study is a qualitative-descriptive by combining literatures review of public sector innovation and reinforced by field data result. The research finding is that innovation occuring in RSUD-Blambangan is integral part of public service innovation that it can be viewed through public sector innovation matrix.

Author Biographies

Anugerah Yuka Asmara, University of Indonesia (UI) Indonesian Institute of Sciences (LIPI)

Mahasiswa Pasca Sarjana Ilmu Administrasi dan Kebijakan Publik Universitas Indonesia.

Peneliti Kebijakan Iptek dan Inovasi di Lembaga Ilmu Pengetahuan Indonesia.

Amy Yayuk Sri Rahayu, University of Indonesia

Guru Besar Ilmu Administrasi dan Kebijakan Publik Universitas Indonesia

References

Anggraini, Mita Dian; Murdyastuti, Anastasia; dan Wasiati, Inti. 2017. Inovasi Pelayanan SAKINA di Puskesmas Sempu Kecamatan Sempu Kabupaten Banyuwangi (SAKINA Service Innovation at Sempu Public Health Center, Sempu Sub-Regency, Banyuwangi Regency). E-SOSPOL Vol. IV (2):. 75 81.

Arundel, Anthony and Huber, Dorothea. 2013. From too Little to too Much Innovation? Issues in Measuring Innovation in the Public Sector. Structural Change and Economic Dynamics 27: 146159.

Arundel, Anthony; Bloch, Carter and Ferguso, Barry. 2019. Advancing Innovation in the Public Sector: Aligning Innovation Measurement with Policy Goals. Research Policy 48 (3): 789-798.

Birkland, Thomas A. 2015. An Introduction to the Policy Process: Thories, Concepts, and Models of Public Policy Making, Third Edition. London: Routledge.

Bloch, Carter and Bugge, Markus M. 2013 Public Sector Innovation From Theory to Measurement. Structural Change and Economic Dynamics 27: 133-145.

Borins, Sandford. 2001. Encouraging innovation in the public sector. Journal of Intellectual Capital, Vol. 2 (3): 310 319. http://dx.doi.org/10.1108/146919301104 00128.

Choiriyah,Ilmi Usrotin. 2016. Pemberdayaan Masyarakat Melalui Program Sutera Emas (Studi Pada Inovasi Pelayanan Kesehatan Di puskesmas Kepanjen, Kabupaten Malang). JKMP Vol. 4 (1): 57-74.

Cunningham, Paul. 2013. NHS Direct: a UK Health Sector Innovation Study. In Stephen P. Osborne and Louise Brown (Eds.). In Handbook of Innovation in Public Services (pp. 477-495). Cheltenham, UK: Edward Elgar.

European Observatory and WHO. 2018. Organization and Financing of Public Health Services in Europe Country Reports. Copenhagen-Denmark: World Health Organization (WHO) - Regional Office for Europe. Diakses dari http://www.euro.who.int/__data/assets/p df_file/0011/370946/public-healthservices.pdf?ua=1 (8 April 2019).

Fuglsang, Lars and Pedersen, John Storm. 2011. How Common Is Public Sector Innovation and How Similar Is It to Private Sector Innovation? In Innovation in the Public Sector Linking Capacity and Leadership. (pp. 44-60). Palgrave Macmillan, Hampshire, UK.

Gault, Fred. 2018. Defining and Measuring Innovation in All Sectors of the Economy. Research Policy, 47: 617 622.

Hall, Mark and Holt, Robin. 2008. New Public Management and Cultural Change: The Case of UK Public Sector Project Sponsors as Leaders. In Paul Windrum and Per Koch (Eds.), Innovation in Public Sector Services: Entrepreneurship, Creativity and Management (pp. 21-40). Cheltenham, UK: Edward Elgar.

Horton, Sylvia. 2008. History and Persistence of An Idea and An Ideal. In James L. Perry and Annie Hondeghem (Eds), Motivation in Public Management: The Call of Public Service. (pp. 17-32). Oxford-UK: Oxford University Press.

Huberman, A. Michael and Miles, Matthew B. 1983. Drawing Valid Meaning from Qualitative Data: Some Techniques of Data Reduction and Display. Quality and Quantity, 17:281-339 281. KemenPAN dan RB. 2018 (22 Oktober).

Kementerian PANRB Tetapkan Top 40 Inovasi Pelayanan Publik 2018. Diakses dari https://www.menpan.go.id/site/beritaterkini/kementerian-panrb-tetapkan-top40-inovasi-pelayanan-publik-2018 (8 April 2019).

Lendong, Romanus Ndau. 2010. Inovasi Birokrasi Dan Optimalisasi Pelayanan Publik: Belajar Dari Jembrana, Bali. Humaniora 1 (2): 276-283.

Lynn, Jr., L. E. (2013). Innovation and Reform in Public Administration: One Subject or Two? In Stephen P. Osborne and Louise Brown (Eds.), Handbook of Innovation in Public Services (pp. 29-43). Cheltenham, UK: Edward Elgar.

Mindarti, Lely Indah dan Juniar, Arya Pratista Azaria. 2018. Inovasi Layanan Kesehatan Berbasis E-Government (Studi Pada Puskesmas Kecamatan Kepanjen Kabupaten Malang). Journal of Public Sector Innovation Vol 3( 1): 19-27.

Okpara, Friday O. 2007. The Value of Creativity and Innovation in Entrepreneurship. Journal of Asia and Entrepreneurship And Sustainbility, Vol 3 (2): 1-14.

Portal Banyuwangi. 2018 (3 Februari). Kunjungan dari Dinas Kesehatan Provinsi Jawa Timur ke RSUD Blambangan Banyuwangi. Diakses dari http://portal.banyuwangikab.go.id/news/ detail/6425/kunjungan-dari-dinaskesehatan-provinsi-jawa-timur-ke-rsudblambangan-banyuwangi.html.

Pratt, Andy C. 2008. Innovation and creativity. In: Hall, Tim, Hubbard, Phil and Short, John Rennie, (eds.) The Sage Companion to the City. SAGE Publications, London, UK, pp. 138-153.

Putra, Arjuna; Usman, Jaelan; Abdi. 2017. Inovasi Pelayanan Publik Bidang Kesehatan Berbasis Home Care Di Kota Makassar. Kolaborasi - Jurnal Administrasi Publik 3 (3): 294-309.
http://journal.unismuh.ac.id/index.php/kolaborasi.

Rogers, E. M. (1995). Diffusion of Innovations (Fourth Edition). New York-USA: The Free Press.

Saenab. 2017. Inovasi Pelayanan Publik Dalam Pelayanan Kesehatan Melalui Program Home Care (Dottorotta) di kota Makassar (The Innovation Of The Public Service In Health Service Through The Home Care (Dottorotta) Program In Makassar City). Tesis. Administrasi pembangunan - Fakultas ilmu sosial dan ilmu politik Universitas Hasanuddin. Makassar.

Tate, Mary; Bongiovanni, Ivano; Kowalkiewicz, Marek; Townson, Peter. 2018. Managing the œFuzzy Front End of Open Digital Service Innovation in The Public Sector: A Methodology. International Journal of Information Management 39:186-198.

Valkama, P., Stephen, J. B., & Ari-Veikko, A. (2013). Contexts and Challenges of Organizational Innovation in Public Services. In Pekka, Valkama; Stephen, J. Bailey and Ari-Veikko, Anttiroiko (Eds.), Organizational Innovation in Public Services Forms and Governance (pp. 3-12). Hampshire, UK: Palgrave Macmillan.

Widiyahseno, Bambang. 2015. Inovasi Bupati di Ruang Demokrasi: Upaya Membangun Kesadaran Inovasi Birokrasi. Jurnal Ilmu Sosial dan Ilmu Politik Volume 18 (3):177-195.

Windrum, P. 2008. Innovation and Entrepreneurship in Public Services. In Paul Windrum and Per Koch (Eds.), Innovation in Public Sector Services: Entrepreneurship, Creativity and Management (pp. 3-20). Cheltenham, UK: Edward Elgar.

Downloads

Additional Files

Published

2019-05-31

Issue

Section

Articles
Abstract views: 4368 , PDF Downloads: 5945 , PDF Downloads: 0