Institutional Design for Collaborative Digital Governance in Tlemang Cultural Tourism Village
DOI:
https://doi.org/10.26740/jsdg.v3i1.57704Keywords:
collaborative governance, digital government, institutional design, cultural tourism, village innovationAbstract
Digital tourism platforms frequently begin as externally supported innovations but struggle to become routine local institutions. This study analyses the institutional design required to sustain EthnoGring, a village-based platform for cultural documentation, tourism communication and local-service integration in Tlemang, Indonesia. A qualitative case study combined document analysis, platform observation and stakeholder material from 21 participants representing government, tourism organizations, university teams, cultural communities and media. The findings identify five institutional gaps: unclear authority, concentrated administrative capacity, incomplete cultural-content rules, project-dependent finance and weak outcome monitoring. The paper proposes a four-layer governance architecture linking policy legitimacy, steering and accountability, content and service operations, and data-based learning. A responsibility matrix assigns accountable, responsible, consulted and informed roles across the Pentahelix actors. The study argues that collaborative digital governance becomes sustainable when a platform is embedded in village rules, recurring budgets, distributed capabilities and an evidence chain that connects digital outputs with verified public value. The proposed design offers an operational model for rural governments seeking to institutionalise community-centered digital innovation.
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Copyright (c) 2026 Deby Febriyan Eprilianto, Galih Wahyu Pradana, Mashur Hasan Bisri, Yuyun Eka Kartika Sari, Nabiilah Rohmatan Ilmi, Firgiano Lorenzio Pratama
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