1.
Legas A, Abagissa J. Innovating Public Service Quality Assessment: A Contextual Validation of Gronroos’s Model in Ethiopia. JPSI (J. Public Sect. Innov.) [Internet]. 2026 Jan. 19 [cited 2026 Jan. 31];10(1):13-26. Available from: https://journal.unesa.ac.id/index.php/jpsi/article/view/46223