Herlina, Vivi. “Perbaikan Kualitas Pelayanan Publik Berbasis Karakteristik Individu Dan Pengembangan Karir Pegawai: (Improving the Quality of Public Services Based on Individual Characteristics and Employee Career Development)”. JPSI (Journal of Public Sector Innovations), vol. 6, no. 1, Nov. 2021, pp. 51-56, doi:10.26740/jpsi.v6n1.p51-56.