LEGAS, Abreham; ABAGISSA, Jemal. Innovating Public Service Quality Assessment: A Contextual Validation of Gronroos’s Model in Ethiopia. JPSI (Journal of Public Sector Innovations), [S. l.], v. 10, n. 1, p. 13–26, 2026. DOI: 10.26740/jpsi.v10n1.p13-26. Disponível em: https://journal.unesa.ac.id/index.php/jpsi/article/view/46223. Acesso em: 15 aug. 2026.