Legas, A. and Abagissa, J. 2026. Innovating Public Service Quality Assessment: A Contextual Validation of Gronroos’s Model in Ethiopia. JPSI (Journal of Public Sector Innovations). 10, 1 (Jan. 2026), 13–26. DOI:https://doi.org/10.26740/jpsi.v10n1.p13-26.