Herlina, V. 2021. Perbaikan Kualitas Pelayanan Publik Berbasis Karakteristik Individu dan Pengembangan Karir Pegawai: (Improving the Quality of Public Services based on Individual Characteristics and Employee Career Development). JPSI (Journal of Public Sector Innovations). 6, 1 (Nov. 2021), 51–56. DOI:https://doi.org/10.26740/jpsi.v6n1.p51-56.