ZAGLADI, A. N. Persepsi Mahasiswa Terhadap Penyampaian Pelayanan Petugas Akademik : Analisis Core Service Delivery Dan Relational Service Delivery. JPEKA: Jurnal Pendidikan Ekonomi, Manajemen dan Keuangan, [S. l.], v. 5, n. 1, p. 1–12, 2021. DOI: 10.26740/jpeka.v5n1.p1-12. Disponível em: https://journal.unesa.ac.id/index.php/jpeka/article/view/10227. Acesso em: 2 may. 2024.