WAHYUDI, Tri; FORIJATI, RR; HERIADI, Agustono. Service Quality Measurement System with Method Service Quality (SERVQUAL) at BRI Kedungwaru Unit, Tulungagung Regency. JPEKA: Jurnal Pendidikan Ekonomi, Manajemen dan Keuangan, [S. l.], v. 8, n. 2, p. 99–114, 2024. DOI: 10.26740/jpeka.v8n2.p99-114. Disponível em: https://journal.unesa.ac.id/index.php/jpeka/article/view/31191. Acesso em: 14 jul. 2025.