DWICAHYANTO, D. B. Peran E-Service Quality, Kemudahan, Kepuasan dalam Membentuk Niat Beli Ulang Konsumen Lazada. Jurnal Ilmu Manajemen, [S. l.], v. 8, n. 4, p. 1247–1256, 2020. DOI: 10.26740/jim.v8n4.p1247-1256. Disponível em: https://journal.unesa.ac.id/index.php/jim/article/view/9714. Acesso em: 16 may. 2024.