AL ANSORI, A.; ANDJARWATI, A. L. Pengaruh Kualitas Layanan dan Pengalaman Pelanggan terhadap Loyalitas Penumpang First Class Double Decker Bus . Jurnal Ilmu Manajemen, [S. l.], v. 10, n. 1, p. 370–381, 2022. DOI: 10.26740/jim.v10n1.p370-381. Disponível em: https://journal.unesa.ac.id/index.php/jim/article/view/16733. Acesso em: 20 may. 2024.