YOGATAMA, A.; NUGROHOSENO, D. Pengaruh Authentic Leadership terhadap Customer-Oriented Organizational Citizenship Behavior dan Service Recovery Performance melalui Job Crafting dan HR Flexibility. Jurnal Ilmu Manajemen, [S. l.], v. 9, n. 3, p. 1015–1031, 2021. DOI: 10.26740/jim.v9n3.p1015-1031. Disponível em: https://journal.unesa.ac.id/index.php/jim/article/view/13873. Acesso em: 7 may. 2024.