WAHID, Iqbal Billy. Membangun Loyalitas Pelanggan Melalui Kualitas Layanan. Jurnal Ilmu Manajemen, [S. l.], v. 11, n. 4, 2023. DOI: 10.26740/jim.v11n4.p%p. Disponível em: https://journal.unesa.ac.id/index.php/jim/article/view/27756. Acesso em: 9 feb. 2025.