SANAJI, S. Efek Moderasi Toleransi Pelanggan terhadap Pengaruh Pengalaman Negatif terhadap Electronic Word-Of-Mouth Negatif. Jurnal Ilmu Manajemen, [S. l.], v. 10, n. 4, p. 1182–1193, 2022. DOI: 10.26740/jim.v10n4.p1182-1193. Disponível em: https://journal.unesa.ac.id/index.php/jim/article/view/20180. Acesso em: 8 jul. 2024.