UTOMO, Septian Sony; USMAN, Indrianawati; SRIDADI, Ahmad Rizki. Analisis Gap pada Service Quality dengan Menggunakan Analytical Network Process pada Hotel JW Marriott Surabaya. Jurnal Ilmu Manajemen, [S. l.], v. 10, n. 2, p. 737–746, 2022. DOI: 10.26740/jim.v10n2.p737-746. Disponível em: https://journal.unesa.ac.id/index.php/jim/article/view/16399. Acesso em: 8 feb. 2025.