WAHYUNI, Eka Sri; YUNINGSIH, Ayu; ARISANDY, Yosy. Managing customer service through artificial intelligence-driven chatbot systems in Islamic Banking institutions. al-Uqud : Journal of Islamic Economics, [S. l.], v. 9, n. 1, p. 96–104, 2025. DOI: 10.26740/al-uqud.v9n1.p96-104. Disponível em: https://journal.unesa.ac.id/index.php/jie/article/view/40020. Acesso em: 19 nov. 2025.