Mawarni, Lintang Iqhtiar Dwi, and I Kadek Dwi Nuryana. “Recommendations For Improving Application Services Using Root Cause Analysis Based On User Review Sentiment Analysis (Case Study: Digital Korlantas Polri)”. Journal of Education Technology and Information System, vol. 2, no. 02, Aug. 2025, https://journal.unesa.ac.id/index.php/jetis/article/view/43514.