BISMA (Bisnis dan Manajemen)

Model of strengthening relationship marketing through antecedents and consequences of e-commerce Shopee customer e-trust

2023-10-28T18:10:32+07:00

E-Commerce, or internet purchasing, has become more competitive as technology has advanced. Shopee E-Commerce is one of the most popular E-Commerce platforms for doing business online. The purpose of this research was to develop a Relationship Marketing model based on the causes and effects of E-Trust among Shopee online shoppers. E-Service Quality and E-Satisfaction are two factors that contribute to a company gaining their trust online. Meanwhile, e-commitment from customers follows on the heels of e-trust. Purposive sampling was used to choose 200 Shopee E-Commerce users in the Yogyakarta Special Region for this research. PLS (Partial Least Square) was used for data analysis. According to the findings, e-trust is affected by how satisfied and pleased clients are with the services they get online. E-Service Quality affects E-Satisfaction, which in turn affects E-Satisfaction and the E-Commitment of consumers. However, E-Trust may also operate as a mediator between the effects of E-Service Quality and E-Satisfaction on E-Commitment. E-Satisfaction acts as a moderator between the effects of E-Service Quality on E-Trust and E-Commitment made by customers.

Establishing collaborate and share knowledge as a fear of missing out (FOMO) response in improving tourist travel agency innovation performance

2023-10-24T18:14:47+07:00

The FoMO phenomenon usually occurs in individual behavior on social media. However, recent research in the industrial context has investigated anxiety, fear of being left behind, fear of losing market advantage, and fear of losing competitiveness. This reinforces the still rare term FoMO as an important antecedent of business performance. Highlighting FoMO, as prior research has been limited, is the best way to fill the gap. As a result, an exploratory approach is used and the selection of the SEM-PLS analysis method is the right approach, because it is predictive. The results of this study reveal that both direct and indirect effects between FoMO, intention to collaborate, intention to share knowledge and innovation performance can be accepted and justified empirically. In addition, the mediator of the intention to collaborate is the one that contributes the most to influence FoMO on the intention to share knowledge and afterwards is the mediator from the intention to share knowledge in influencing the intention to collaborate on innovation performance. Confirming the results of this study that the FoMO concept embedded in the minds of travel agency entrepreneurs is meaningful for success towards competitive innovation performance through the intention to collaborate and share knowledge

The promise of blockchain: Analyzing potentials and barriers in supply chain management (SCM)

2023-10-24T18:09:43+07:00

This study explored the potentials and barriers to the implementation of blockchain technology in supply chain management (SCM). The purpose of the research was to determine the potential of implementing blockchain technology to enhance SCM performance, identify the challenges faced in implementing blockchain in SCM, and understand the constraints and obstacles that needed to be overcome for successful implementation. The research method applied was a Systematic Literature Review (SLR) using the PRISMA Protocol, with 73 papers collected from 2018 to June 2023. This study stands out for its use of recent data and its pioneering approach in combining Systematic Literature Review (SLR), the PICOC Framework, and meta-synthesis to explore this topic, setting it apart from previous research.

Ethical leadership and job satisfaction: Extending the dual mediation mechanism

2023-10-30T12:00:50+07:00

Ethical leadership is crucial for the success and sustainability of modern organizations. Therefore, this study aims to explore and investigate the effect of ethical leadership on job satisfaction. Additionally, this study investigates the mediating roles of work stress and work-life balance (WLB) in the relationship between ethical leadership and job satisfaction. Using a cross-sectional design and self-administered questionnaire, the data are collected from 110 employees working in the private hospital in Indonesia and analyzed utilizing structural equation modeling (SEM) with SmartPLS 3.2 software. Research results that have no influence should be written down, because they are part of the research findings and may be unique.

The effect of ESG performance on stock price volatility: A study of emerging markets in Asia

2023-10-24T17:58:17+07:00

The purpose of this study is to investigate the influence of Environmental, Social, and Governance (ESG) on the volatility of stock prices for public firms in emerging Asia. This study uses the selection of ESG score data from Refinitiv Eikon by employing multiple regression, dummy variables, and difference-in-differences (DID) models using COVID-19, an exogenous event. This study uses two periods to compare the volatility of stock prices before and after COVID-19, which are 2020 and 2021. Meanwhile, this study examines the volatility of a firm based on its ESG performance over a one-year period. Therefore, this study uses the ESG score in 2019 and 2020. There are three findings from this study. First, this study indicates that firms with higher ESG performance have less volatility than firms with lower ESG performance. Second, the findings indicate that higher ESG performance, as opposed to lower ESG performance, mitigates the increase in stock price volatility caused by the COVID-19 shock. Third, ESG performance helps to stabilize stock prices. The analysis of the effect of ESG performance on the volatility of stock prices in this article is supported by new empirical data, which also includes suggestions for businesses and investors.