HARAHAP, Dedy Ansari; AMANAH, Dita; YAKOB, Rubayah. Why relational marketing impacts on bank’s customer satisfaction?. BISMA (Bisnis dan Manajemen), [S. l.], v. 12, n. 1, p. 43–53, 2019. DOI: 10.26740/bisma.v12n1.p43-53. Disponível em: https://journal.unesa.ac.id/index.php/bisma/article/view/4231. Acesso em: 7 jul. 2025.