Rahmawati YB. Pengaruh Kualitas Pelayanan Terhadap Kepuasan Nasabah Di Pt. Bank Central Asia (Bca) Tbk Cabang Undaan Surabaya. Akrual J. Akunt. [Internet]. 2014 Oct. 28 [cited 2025 Jun. 8];6(1):85-105. Available from: https://journal.unesa.ac.id/index.php/aj/article/view/327