Rahmawati, Yulian Belinda. “Pengaruh Kualitas Pelayanan Terhadap Kepuasan Nasabah Di Pt. Bank Central Asia (Bca) Tbk Cabang Undaan Surabaya”. AKRUAL: Jurnal Akuntansi 6, no. 1 (October 28, 2014): 85–105. Accessed June 9, 2025. https://journal.unesa.ac.id/index.php/aj/article/view/327.