Rahmawati, Y. B. (2014) “Pengaruh Kualitas Pelayanan Terhadap Kepuasan Nasabah Di Pt. Bank Central Asia (Bca) Tbk Cabang Undaan Surabaya”, AKRUAL: Jurnal Akuntansi, 6(1), pp. 85–105. doi: 10.26740/jaj.v6n1.p85-105.