RAHMAWATI, Yulian Belinda. Pengaruh Kualitas Pelayanan Terhadap Kepuasan Nasabah Di Pt. Bank Central Asia (Bca) Tbk Cabang Undaan Surabaya. AKRUAL: Jurnal Akuntansi, [S. l.], v. 6, n. 1, p. 85–105, 2014. DOI: 10.26740/jaj.v6n1.p85-105. Disponível em: https://journal.unesa.ac.id/index.php/aj/article/view/327. Acesso em: 8 jun. 2025.